Service Value Chain Flashcards
1
Q
Describe the Service Value Chain?
A
The central element of the SVS is the service value chain, an operating model which
outlines the key activities required to respond to demand and facilitate value creation
through the creation and management of products and services.
2
Q
Service value chain activities represent the steps an organization takes in the creation
of ________.
A
value
3
Q
Each activity contributes to the value chain by transforming specific __________
into ______________.
A
inputs;outputs
4
Q
Are Products and services, Demand and Value, Service Value Chain Activities?
A
They are NOT value chain activities; they are
SVS components
