Service Value Chain Flashcards
What do service providers need that covers all the key activities required to effectively manage products and services?
An Operating Model (SVC)
What describes activities an organization takes in the creation of value?
Value Streams
What are the 6 activities of the SV Chain?
Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support
What is a description of Deliver & Support?
Day-to-day delivery of solutions; support for user needs related to the services
What activity of the SVC ensure service components are available when & where needed per specifications?
Obtain/Build
Ensuring products and services meet stakeholder’s expectations for cost, quality, and time-to-market describes what SVC activity?
Design & Transition
Understand stakeholder needs and facilitating transparency, are examples of what SVC activity?
Engage
By ensuring shared understanding of vision, current status, & improvement direction what SVC activity is being exercised?
Plan Activity
The Input/Output relationships are always linear and One-to-one.
False
What are the 4 Input/Output relationships?
Linear, One-to-One, One-to-Many, Many-to-One
What is the SDP?
Service Design Package
What activities requires the plan, the architecture information, customer requirements, and other information from Engage?
Design Activity
What activity acts upon Build’ products &/or service using components from Obtain/Build?
Transition
Where is the Service Design Package created?
In the Design & Transition activity
What is the Service Design Package?
A package of how the products and services are going to be developed, created, delivered, deported, and transitioned
