4 Dimensions Of ITSM Flashcards
What are the 4 Dimensions of ITSM?
Organizations & People, Information & Technology, Partners & Suppliers, Value Streams and Processes
Systems of authority correlates to what?
Governance
Why are the 4 Dimensions used?
To create value through a holistic approach to IT
What is a key element in the Organization & People dimension?
People
The complexity of organizations growth and ensuring that the way an organization is structured and managed is well defined falls under what dimension?
Organizations and People
Systems of authority, communication methods/styles, and role & responsibilities are dealing with what dimension?
Organizations and people
What does PESTLE stand for?
Political, Economical, Social, Technological, Legal, and Environmental factors
Workflow management systems, Knowledge based Inventory systems, Communication systems, Analytical tools are examples of what?
Technologies that support service management
What dimension includes the information and knowledge necessary for service management?
Information and Technology
Slack, Microsoft Teams, and Zoom all have what in common?
They are communication systems
Even Viewer, Network Monitor are examples of what?
Analytical Tools
What level does service management increasingly benefits from technology?
All Levels
3rd-Party and Vendors deals with what dimension?
Partners & Suppliers
What dimension encompasses an organization’s relationships with other organizations?
Partners & Suppliers
Who shares the goals and risks involved in service provision?
Partners
Who are responsible for providing goals and services that’s are used by SN organization?
Suppliers
Why is Corporate Culture important?
It helps decides how to deal with partners or suppliers
What are the external factors ITSM and Project Management face encounter?
PESTLE
Value Streams and Processes defines what?
The activities, workflows, controls, and procedures needed to achieve agreed objectives
What dimension deals with how to do things?
Value Streams and Processes
What dimensions deals with The Who or people involved?
Organizations & People and Partners & Suppliers
What dimension deals with What we do and What we use to get it done?
Information and Technology
An set of interrelated or interacting activities that transform inputs into outputs.
Processes
What does Processes define?
The sequence of actions and their dependencies
What is a Value Stream?
A series of steps an organization undertakes to create and deliver products and services to consumers
To improve an organization overall performance, it is critical to do what?
Identify and understand the various value streams an organization contains.
What is the Value Stream Structure?
Analyze the current state, Identify workflow barriers, Remove Waste, Improve Productivity
