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NURS204 > SEPT. 12 & SEPT. 19 > Flashcards

SEPT. 12 & SEPT. 19 Flashcards

1
Q

What is one of the most important skills of a nurse?

A

Communication

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2
Q

What is a basic term for communication?

A

Acting on information

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3
Q

What is human communication?

A

Making sense of the world and sharing that sense with others, through verbal and nonverbal messages

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4
Q

What is interpersonal communication?

A

Transnational form of communication, involves mutual influence to manage human relationships

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5
Q

What is therapeutic communication?

A

Interpersonal communication, but with therapeutic intent

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6
Q

Can interpersonal communication ONLY influence relationships positively?

A

No, it can influence relationships in positive and negative ways

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7
Q

What is a mutual influence goal?

A

Not about who wins or loses in a communication act, but about being understood and accepted by the other person

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8
Q

What is intrapersonal communication?

A

“self-talk”, communication with oneself

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9
Q

Is communication reversible?

A

No, it is complicated and irreversible (“Can’t be unseen, can’t be unsaid”)

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10
Q

What are the 3 models for interpersonal communication?

A
  1. Human communication as action: human communication is linear, from source to receiver
  2. Human communication as interaction: linear, action-and-reaction sequence of events
  3. Human communication as Transaction: Communication is simultaneously interactive
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11
Q

What model best describes interpersonal communication?

A

Human communication as transaction

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12
Q

What is the different between implicit and explicit rules of interpersonal communication?

A

Implicit: rules are not openly communicated
explicit: rules are clear and communicated

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13
Q

What is the communibiological theory?

A

States that there may be some genetic or neuropsychological component to communication, making some people naturally better than others

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14
Q

What does being other-oriented entail?

A

The ability to understand where others are coming from, to “get inside their heads” and see things from their perspective.
(“It’s not about you, it’s about us”)

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15
Q

What are the 7 steps to the Eclectic Approach?

A
  1. Engagement
  2. Clear definition of the problem
  3. Integration (hearing the story)
  4. Identify/Build on client strengths
  5. Generate solutions
  6. Plan
  7. Closure
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16
Q

What are the 5 steps to the Ivey & Ivey Framework?

A
  1. Initiate session
  2. Gather data
  3. Mutual goal setting
  4. Working phase
  5. Termination phase
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17
Q

What are 4 ways the Eclectic approach and Ivey & Ivey are similar?

A
  • Both want to know the client’s story
  • both focus on positive aspects of client
  • Both use reframing
  • Both encourage clients to put new ideas into action
18
Q

What are the 7 basic guidelines to improve listening skills?

A
  1. Stop: Focus on other person
  2. Look: at nonverbal cues
  3. Listen: for message
  4. Empathy: put yourself in their position
  5. Focus on moment: minimize distractions
  6. Ask questions: clarify what was said
  7. Be patient: improving the listening process takes time
19
Q

What is paraphrasing?

A

Reflecting back the client’s own ideas to them

20
Q

What is interpreting?

A

Suggesting possible explanations for the client’s thoughts, feelings, or behaviour (linking events, making associations, implying cause, etc.)

21
Q

What is confronting?

A

Bringing to the client’s attention any incongruities,

in a therapeutic manner (ex: if their verbal and nonverbal cues don’t match)

22
Q

What is reflection?

A

Reporting back what the client said, to encourage that you are listening and for them to continue

23
Q

What is clarifying?

A

To sort out any unclear or contradictory messages, in a therapeutic manner

24
Q

What is reframing?

A

Working with client to change thinking/acting to change behaviour

25
Q

What are the 4 components of Glasser’s Car?

A

Thinking: thoughts, beliefs, ideas, etc.
Acting: acting, expressing, gestures, movements, etc.
Feeling: emotions
Physiology: body sensations, biological patterns

26
Q

What does perception mean?

A

How people experience the world and make sense of what we experience (interpretation is a key component)

27
Q

What is interpersonal perception?

A

Deciding how people are, and making sense of their actions

28
Q

What are the 3 stages of perception processing?

A
  1. Selection: Tuning in to a sensory input
  2. Organization: figuring out our world by creating categories and linking them together and filling in any gaps in what we perceive
  3. Interpreting: Making sense of what we perceived (usually socially or culturally mediated)
29
Q

what is the primacy effect?

A

Process of attending to the first pieces of info we observe about another person. We emphasize what comes first

30
Q

What is the recency effect?

A

Tendency to put a lot of stock in the last thing we observe. We emphasize what comes last

31
Q

What is Attribution Theory?

A

States the need to explain how we ascribe specific motives and causes to the behaviours of others. Helps us interpret what people do and why they are doing it.

32
Q

What is Causal Attribution Theory?

A

A theory of attribution, based on determining whether a person’s actions are caused by circumstance, a stimulus, or the person themselves.

33
Q

What is the difference between passive and active perception?

A

Passive perception: occurs without conscious effort, simply in response to one’s surroundings.
Active perception: perception that occurs because you seek out specific info through intentional observation and questioning.

34
Q

what is a stereotype?

A

Pre-existing, rigid ideas/expectations of others. Attributing a set of qualities to a person because o their membership in a particular category

35
Q

What is the Fundamental Attribution Error?

A

When you’re more likely to assume someone made a conscious choice to hurt you in some way than considering there may be another reason beyond the person’s control

36
Q

What is the difference between hearing and listening?

A

Hearing: Physiological process of decoding sound
Listening: How we process verbal & nonverbal messages

37
Q

What are the 5 steps to processing sound?

A
  1. selecting: Choosing a sound to focus on
  2. Attending: Focusing on the sound
  3. Understanding: Processing the sound and assigning meaning
  4. Remembering: Recalling the info processed
  5. Responding: Providing confirmation that message was understood or not
38
Q

What is a relational listening style?

A

The tendency to prefer listening to people’s expressions of their emotions and feelings

39
Q

What is an analytical listening style?

A

The tendency to focus on facts and tend to withhold judgement before reaching a specific conclusion

40
Q

What is a task-oriented listening style?

A

Being more interested in focusing on achieving a specific outcome rather than focusing on the communication relationship (want to do something with the info heard, for it to serve a purpose)

41
Q

According to Brene Brown, what are some differences between empathy and sympathy?

A

Empathy fuels connection:
-Feeling with people
-To connect with someone else, you need to know how they are feeling
-Putting yourself on the same level, not looking down on the person
Sympathy drives connection:
-Trying to put the “silver-lining” around something
-“feeling” for someone
-Need to be careful with sympathy, as it isn’t always best

NURS204 (5 decks)

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