NOV. 10, NOV. 21, & NOV.28

Question 1

What it FASD?

Answer 1

Fetal Alcohol Spectrum Disorder

-when a dev. fetus is exposed to alcohol

Question 2

What are some strategies to communicate with someone diagnosed with FASD?

Answer 2

• Use simpler, concrete words
• shorter sentences
• listen carefully/clarification
• calm tone of voice
• avoid medical jargon
• use jokes cautiously

Question 3

What part of the brain is most commonly affected in individuals with FASD?

Answer 3

Neocortex

Question 4

What is Autism Spectrum Disorder?

Answer 4

• A cognitive disorder, results in difficulty /w communicating and social interactions
• varies in people

Question 5

What are some strategies to communicate with someone diagnosed with autism?

Answer 5

• consider setting stimuli
• cautiously use eye contact
• clear, calm, soothing speech
• use of visual info
• allow time for processing
• calm nonverbal actions

Question 6

What does ADHD stand for?

Answer 6

Attention Deficit Hyperactivity Disorder

Question 7

What are the 3 main characteristics of ADHD?

Answer 7

Inattention
Hyperactivity
Impulsivity

Question 8

What are some strategies to communicate with someone diagnosed with ADHD?

Answer 8

• clear, direct speech
• initial eye contact
• short, easier to follow directions
• double-check if they heard you
• gentle re-orientation to topic
• recognize their nonverbals
• visual aids and tools are helpful

Question 9

What are the 4 components of interpersonal conflict?

Answer 9

1. Expressed struggle
2. conflict between 2+ people/group who depend on each other
3. Incompatible goals
4. Attempting to achieve their own goals

Question 10

Is conflict a normal part of communication, or considered abnormal?

Answer 10

Normal

Question 11

What is pseudo-conflict?

Answer 11

Conflict triggered by a lack of understanding/misunderstandings

Question 12

What is simple conflict?

Answer 12

Conflict that stems from diferent ideas, definitions, perceptions, or goals

Question 13

What is ego conflict?

Answer 13

Conflict involving personal attacks and emotion

Question 14

What are the 5 processes of conflict/ how does it escalate?

Answer 14

1. Source: prior conditions
2. Beginning: Frustration awareness
3. Middle: Active conflict
4. End: Resolution (solution or dissolution)
5. Aftermath: Follow-up

Question 15

What is one way to de-escalate conflict?

Answer 15

Addressing the trigger early on (ex: being aware of frustration early on)

Question 16

What are the 3 possible outcomes of conflict?

Answer 16

Lose-lose (neutral or negative)
Win-lose (Most negative)
Win-win (most positive)

Question 17

What type of outcome of conflict is usually the hardest to achieve?

Answer 17

a win-win situation

Question 18

What are the 5 types of conflict management styles?

Answer 18

1. Avoidance
2. Accommodation
3. Competition
4. Compromise
5. Collaboration

Question 19

What are 5 steps to manage conflict?

Answer 19

1. Manage your emotions
2. Manage the information/ objectivity
3. Be empathetic
4. Manage goals & expectations
5. Manage problem in a creative way

Question 20

What type of outcome of conflict is usually the most ideal?

Answer 20

A win-win situation

Question 21

What are two of the biggest triggers of conflict in health care?

Answer 21

Stress and lack of rest

Question 22

What is interpersonal conflict?

Answer 22

An expressed struggle between at least two interdependent people (what one says affects the other) who perceive incompatible goals, scarce resources, or interference in the achievement of their goals.
(taken from textbook)

Question 23

What is stress?

Answer 23

A physiological and psychological response to the presence of a stressor, subjective to each person

Question 24

What is a stressor?

Answer 24

A stimulus, circumstance, or demand that threatens personal security or self-integrity

Question 25

What are the terms for positive stress and negative stress?

Answer 25

Eustress (+) | Distress (-)

Question 26

What part of the nervous system does stress activate?

Answer 26

Sympathetic nervous system ("fight or flight" response)

Question 27

What is PTSD

Answer 27

Post-traumatic Stress Disorder | -a stress response syndrome /w many symptoms, that can follow exposure to a traumatic event

Question 28

What are the 3 symptom clusters required for a PTSD diagnosis?

Answer 28

1. Intrusive, sudden re-experiencing of trauma 2. Persistent stress arousal symptoms 3. Avoidance of triggers or things linked to the trauma

Question 29

What is lateral/horizontal violence?

Answer 29

Direct or indirect violence/behaviour that can occur b/w colleagues

Question 30

What does CISM stand for?

Answer 30

Critical Incident Stress Management | -debriefing session for those affected by a Critical Incident

Question 31

What is a crisis?

Answer 31

When usual coping mechanisms fail when experiencing a perceived challenge/threat

Question 32

What is a critical incident?

Answer 32

A specific, unexpected and time-limited event, can involve threat or loss to goals and well-being

Question 33

What % of Canadian nurses will see at least one critical incident/year while working?

Answer 33

65%

Question 34

What are the 7 stages of the Mitchell Model in CISD?

Answer 34

1. Introduce session 2. Review facts of the critical incident 3. Discuss group thoughts 4. Discuss reactions affects/emotions felt 5. Discuss & assess any PTSD-like symptoms 6. Teach coping strategies to manage stress 7. Discuss preparing to return to work post-incident

Question 35

What does EMC stand for?

Answer 35

Electronically Mediated Communication

Question 36

What is one major flaw of EMC?

Answer 36

It's a one-sided communication process, no open and fluid interactions

Question 37

What are the 3 stress symptoms of burnout?

Answer 37

1. Physical and emotional exhaustion 2. Cynicism & detachment 3. Feelings of ineffectiveness/ lack of accomplishment