NOV. 10, NOV. 21, & NOV.28 Flashcards
What it FASD?
Fetal Alcohol Spectrum Disorder
-when a dev. fetus is exposed to alcohol
What are some strategies to communicate with someone diagnosed with FASD?
- Use simpler, concrete words
- shorter sentences
- listen carefully/clarification
- calm tone of voice
- avoid medical jargon
- use jokes cautiously
What part of the brain is most commonly affected in individuals with FASD?
Neocortex
What is Autism Spectrum Disorder?
- A cognitive disorder, results in difficulty /w communicating and social interactions
- varies in people
What are some strategies to communicate with someone diagnosed with autism?
- consider setting stimuli
- cautiously use eye contact
- clear, calm, soothing speech
- use of visual info
- allow time for processing
- calm nonverbal actions
What does ADHD stand for?
Attention Deficit Hyperactivity Disorder
What are the 3 main characteristics of ADHD?
Inattention
Hyperactivity
Impulsivity
What are some strategies to communicate with someone diagnosed with ADHD?
- clear, direct speech
- initial eye contact
- short, easier to follow directions
- double-check if they heard you
- gentle re-orientation to topic
- recognize their nonverbals
- visual aids and tools are helpful
What are the 4 components of interpersonal conflict?
- Expressed struggle
- conflict between 2+ people/group who depend on each other
- Incompatible goals
- Attempting to achieve their own goals
Is conflict a normal part of communication, or considered abnormal?
Normal
What is pseudo-conflict?
Conflict triggered by a lack of understanding/misunderstandings
What is simple conflict?
Conflict that stems from diferent ideas, definitions, perceptions, or goals
What is ego conflict?
Conflict involving personal attacks and emotion
What are the 5 processes of conflict/ how does it escalate?
- Source: prior conditions
- Beginning: Frustration awareness
- Middle: Active conflict
- End: Resolution (solution or dissolution)
- Aftermath: Follow-up
What is one way to de-escalate conflict?
Addressing the trigger early on (ex: being aware of frustration early on)
What are the 3 possible outcomes of conflict?
Lose-lose (neutral or negative)
Win-lose (Most negative)
Win-win (most positive)
What type of outcome of conflict is usually the hardest to achieve?
a win-win situation
What are the 5 types of conflict management styles?
- Avoidance
- Accommodation
- Competition
- Compromise
- Collaboration
What are 5 steps to manage conflict?
- Manage your emotions
- Manage the information/ objectivity
- Be empathetic
- Manage goals & expectations
- Manage problem in a creative way
What type of outcome of conflict is usually the most ideal?
A win-win situation
What are two of the biggest triggers of conflict in health care?
Stress and lack of rest
What is interpersonal conflict?
An expressed struggle between at least two interdependent people (what one says affects the other) who perceive incompatible goals, scarce resources, or interference in the achievement of their goals.
(taken from textbook)
What is stress?
A physiological and psychological response to the presence of a stressor, subjective to each person
What is a stressor?
A stimulus, circumstance, or demand that threatens personal security or self-integrity
What are the terms for positive stress and negative stress?
Eustress (+)
Distress (-)
What part of the nervous system does stress activate?
Sympathetic nervous system (“fight or flight” response)
What is PTSD
Post-traumatic Stress Disorder
-a stress response syndrome /w many symptoms, that can follow exposure to a traumatic event
What are the 3 symptom clusters required for a PTSD diagnosis?
- Intrusive, sudden re-experiencing of trauma
- Persistent stress arousal symptoms
- Avoidance of triggers or things linked to the trauma
What is lateral/horizontal violence?
Direct or indirect violence/behaviour that can occur b/w colleagues
What does CISM stand for?
Critical Incident Stress Management
-debriefing session for those affected by a Critical Incident
What is a crisis?
When usual coping mechanisms fail when experiencing a perceived challenge/threat
What is a critical incident?
A specific, unexpected and time-limited event, can involve threat or loss to goals and well-being
What % of Canadian nurses will see at least one critical incident/year while working?
65%
What are the 7 stages of the Mitchell Model in CISD?
- Introduce session
- Review facts of the critical incident
- Discuss group thoughts
- Discuss reactions affects/emotions felt
- Discuss & assess any PTSD-like symptoms
- Teach coping strategies to manage stress
- Discuss preparing to return to work post-incident
What does EMC stand for?
Electronically Mediated Communication
What is one major flaw of EMC?
It’s a one-sided communication process, no open and fluid interactions
What are the 3 stress symptoms of burnout?
- Physical and emotional exhaustion
- Cynicism & detachment
- Feelings of ineffectiveness/ lack of accomplishment
