Section 5 - 5.3 lean production and quality management

Question 1

Andon

Answer 1

Is a lean production method that uses visual control systems to indicate the status of an aspect of the production process e.g. machinery, production line or working process

Question 2

Benchmarking

Answer 2

Is the process of identifying the best practice in an industry, in relation to products, processes and operations. It sets the standard for another firm to emulate

Question 3

Cradle to cradle (C2C)

Answer 3

Is a sustainable model of production based on natural processes. The underlying principle of C2C is there is no waist in nature, making production sustainable for future generations

Question 4

ISO 9000

Answer 4

Is the worlds most widely recognized standard for quality management. It is endorsed by the ISO to firms that use quality management systems to meet the needs of customers

Question 5

Just in time (JIT)

Answer 5

Is an inventory management system based on stocks being delivered as in when they are needed in the production process. As stocks are delivered just before they are used, there is no need to have buffer stocks

Question 6

Kaizen

Answer 6

Is the Japanese term for ‘continuous improvement’ a lean production philosophy will work as a man just continually try to find ways to improve what processes and efficiency

Question 7

Kanban

Answer 7

Is a method of reproduction used to ensure that inventory is based on actual customer orders using a card system with an inventory number attached to each component in the production process

Question 8

Lean production

Answer 8

Refers to the approach used to eliminate waste in an organization. As a result, lean organizations benefit from higher productivity and lower costs

Question 9

Quality

Answer 9

Means that a good or service must be fit for its purpose by meeting or exceeding the expectations of customers

Question 10

Quality assurance

Answer 10

Refers to the methods used by a business to reassure customers that is products meet certain quality standards, such as the ISO 9000

Question 11

Quality circles

Answer 11

Are groups of workers that meat on a regular basis to identify problems related to quality assurance, to consider alternate solutions to the identified problems, and to make feasible recommendations for improvement

Question 12

Quality control

Answer 12

Is the traditional way of quality management involves checking and reviewing what processes. This is usually carried out by Quality Controllers and inspectors

Question 13

Quality management

Answer 13

Is the function concerned with controlling business activities to ensure that products are fit for that purpose. the quality of a production is seen as an overall package, from the production and the purchase of the product to its use and beyond (after sales care)

Question 14

Total quality management (TQM)

Answer 14

Is the process that attempts to encourage all employees to make quality assurance Paramount’s in the various functions (production, finance, marketing and HRM) of an organization

Question 15

Zero defects

Answer 15

Is the goal of producing each and every product without any mistakes or imperfection dead by eliminating waste and reworking time (the time taken to correct faults)