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CVPM > Section 4.1 > Flashcards

Section 4.1 Flashcards

1
Q

Describe integrating systems

A

The process of bringing together sub systems into one system and ensuring that the subsystems function together

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2
Q

What is an insurance agent?

A

A person employed to sell insurance policies

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3
Q

What is an inspection?

A

Careful, examination or scrutiny by various agencies a manager should always be aware of the standards necessary to pass these inspections

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4
Q

What is Internet accessibility?

A

Refers to the inclusive practice of removing barriers that prevent interaction with or access to websites

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5
Q

Describe inventory turnover

A

The relationship between cost of total items sold and the inventory value, computed by dividing the costs of the inventory by the average inventory value

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6
Q

What is an inventory audit?

A

An accounting procedure used to keep track of products and merchandise

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7
Q

What is LAN?

A

Local area network - a computer network that links devices within building or group of buildings

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8
Q

What is markup?

A

The amount added to the cost price of goods to cover overhead and profit

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9
Q

What is a review and examination of practice records to assess accuracy and completeness called

A

Medical record audit

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10
Q

What is the written report by a DVM on the animal they treat called

A

Medical records

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11
Q

What is the written report by a DVM on the animal they treat called

A

Medical records

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12
Q

The language that is used to accurately describe the patient’s body conditions, processes and procedures in a science-based matter

A

Medical terminology

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13
Q

What is mitigation?

A

The action of reducing the severity, seriousness or painfulness of something

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14
Q

What is the document called that describes the processes and systems that accompany uses to produce its goods and provide its services

A

Operations manual

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15
Q

A supply or quantity in excess of demand or requirements is called what

A

Overstock

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16
Q

What is it called when a practice no longer uses physical medical charts and relies on electronic medical records

A

Paperless or paper light

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17
Q

What is PCRI compliance?

A

Payment card industry data security standard is designed so that companies store credit card information in a secure environment

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18
Q

What is a PEST analysis?

A

The use of four factors to help scan the external macro environment in which the practice operates-political economic, sociocultural, and technological

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19
Q

What is the pharmacy?

A

A store where medicinal drugs are dispensed and sold

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20
Q

What is a problem oriented veterinary medical record (povmir)

A

A medical record designed to organize patient info by the presenting problem includes a problem list

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21
Q

Documents used to ensure tasks have been completed in a specific manner

A

Procedural logs

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22
Q

What do you call the guarantee that a manufacturer makes regarding the condition of its product

A

Product warranty

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23
Q

What is QOH?

A

Quantity on hand-current number of units currently in stock

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24
Q

The transfer of the legal and physical custody of permanent records

A

Record transfer

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25
Q

What is regulatory risk management?

A

Defined as the risk of having the licensed to operate, withdrawn by a regulator or having conditions applied that adversely impact the value of a practice

26
Q

What is required content?

A

Every state has a veterinary practice act that defines the required content and each patient’s medical record

27
Q

What is risk management?

A

The identification assessment and prioritization of risks, followed by application of resources to minimize risk

28
Q

A set of actions to protect the confidentiality and integrity of information or data

A

Security standards

29
Q

A set of actions to protect the confidentiality and integrity of information or data

A

Security standards

30
Q

What is a service warranty?

A

I guarantee which provides assurance to the other party that specific conditions are true

31
Q

What is shrinkage?

A

Unexplained or difficult to isolate inventory loss

32
Q

What is a SMART goal?

A

Specific, measurable, attainable, relevant, time bound

33
Q

What are programs or applications that run on computers called

A

Software

34
Q

Medication or food that is ordered by a client typically because it’s not kept in stock

A

Special order

35
Q

What are stakeholders?

A

An individual or group with an interest in a particular business usually they have something at risk

36
Q

What a practice leaves in and recommends for its patience

A

Standards

37
Q

What is a SWOT analysis?

A

Strengths, weaknesses, opportunities, threats-a tool used to analyze the above when making a plan

38
Q

What is a SOAP

A

A medical record used that includes subjective objective assessment and plan

39
Q

What is a tactic?

A

A plan or action to achieve a specific end, typically within a short time frame

40
Q

What is a unit of measure or buy sell ratio

A

A unit of measure must be assigned to all inventory items before it can be entered into inventory

41
Q

What is the analysis tool called for strategic planning and goal setting the describes a series of activities with each stage adding value to the final product

A

Value chain analysis

42
Q

What is a value proposition?

A

Description of the value that a product service or process will provide to the pet owner, hospital and staff

43
Q

What is a VPS

A

A veterinary practice scorecard is a tool that assists and identifying and targeting measurable performance goals

44
Q

What is a VPS

A

A veterinary practice scorecard is a tool that assists and identifying and targeting measurable performance goals

45
Q

What is the act of purchasing goods in large quantities usually with a financial incentive called

A

Volume purchasing

46
Q

A form that is signed by the owner declining the veterinarians recommendations

A

Waiver 

47
Q

The timeframe that a product or service is guaranteed

A

Warranty.

48
Q

A planner action to achieve a specific end, typically within a long time frame

A

Strategy

49
Q

A process for identifying and developing new leaders who can replace old leaders when they leave

A

Succession planning

50
Q

What are third-party lenders?

A

An outside lending service for clients with large balances, offering the option to pay back the balance overtime

51
Q

Methods for collecting employee hours worked

A

Time clock systems

52
Q

Describe time off accrual

A

Benefits earned by an employee usually based on years of service may include vacation sick or personal time

53
Q

How often should you be making deposits?

A

Timely deposits. Deposits should be made as often as possible, preferably daily failing to make timely deposits increases the risk of error and risk of misappropriation of funds.

54
Q

Definition of transaction

A

An instance of buying or selling something

55
Q

What is a written record of a financial transaction?

A

Transaction receipt

56
Q

What does employment insurance?

A

A source of income for workers who have lost their jobs through no-fault of their own

57
Q

Describe variable costs

A

Costs that increase or decrease as a dollar amount in direct relation to the volume of practice activity

58
Q

The quantity of good sold or services sold in the normal operations of a company in a specified. Period

A

Volume

59
Q

A fixed regular payment on a daily weekly basis made by an employer to an employee

A

Wages

60
Q

A cancellation from an account of a bad debt or worthless asset

A

Write off

CVPM (10 decks)

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