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CVPM > Section 1 > Flashcards

Section 1 Flashcards

1
Q

Generally indirect, and non-cash compensation made to an employee

A

Benefits

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2
Q

The period of time before an employee is eligible for a benefit

A

Benefits waiting period (probation)

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3
Q

Process of ensuring that an organization has complied with the preventative measures is in a state of readiness to contain the effects of a forecasted disastrous event, to minimize loss of life, injury, and damage to property and can provide rescue

A

Emergency preparedness

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4
Q

A kind of intelligence or skill that involves the ability to perceive, assess and positively influence one’s own and other peoples emotions

A

Emotional intelligence

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5
Q

A process by which an organization reviews and measures their employee benefits as a competitive factor for attracting employees

A

Employee benefits review

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6
Q

Specific complaint or formal notice of employee dissatisfaction to adequacy of pay job requirements, work conditions, other aspects of employment, or an alleged violation of a collective bargaining agreement

A

Employee grievance

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7
Q

Employee personnel files are defined to include the application for employment. The records which are used or have been used to determine an employees qualifications for promotion, compensation termination, or disciplinary action.

A

Employee records

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8
Q

The ability of an organization to retain employees and reduce staff

A

Employee retention

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9
Q

The use of various methods of workplace surveillance to gather information about the activities and locations of staff members

A

Employee surveillance

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10
Q

This refers to the number or percentage of workers who live in an organization and are replaced by new

A

Employee turnover

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11
Q

This is the manual that explains the terms and conditions employees must operate under while working for a given business

A

Employment manual

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12
Q

The legal status and classification of someone in employment, as either an employee or working on their own account

A

Employment status

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13
Q

To give power or authority to authorize, especially by legal or if official means

A

Empowerment

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14
Q

Those functions that the individual who holds the position, must be able to perform unaided, or with the assistance of reasonable accommodation

A

Essential functions

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15
Q

Interview between an employer and a departing employee conducted to determine why the employee is leaving the employment

A

Exit interview

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16
Q

What the employer and employee anticipate from the professional relationship?

A

Expectations

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17
Q

The result of achievement, toward which effort is directed

A

Goals

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18
Q

A written policy that outlines what forms to use when to submit them they need to retain all receipts, and when the reimbursement will be made

A

Expense reimbursement policy

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19
Q

Willingness to change or compromise

A

Flexibility

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20
Q

Scheduling the next appointment for clients prior to their leaving the current appointment

A

Forward booking

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21
Q

A metric used for comparing practises based on a full-time schedule of 40 hours per week

A

Full-time equivalent(FTE)

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22
Q

What is a desired result that a person or a system in visions plans, and commits to achieve. a personal or organizational, desired and point

A

Goals

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23
Q

Any unwanted or undesirable conduct that puts down shows hostility, or an aversion to another person

A

Harassment

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24
Q

Refers to a scheduling system, where the doctor has access to more than one exam room

A

High density scheduling

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25
Q

The tendency for an impression created in one area to influence an opinion in another area

A

Horns and halo effect

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26
Q

Exist when conduct by anyone in the workplace has the purpose or effect of creating an intimidating, or offensive work environment

A

Hostile work environment

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27
Q

The skills that people can use to produce goods and services, including employment, practices, organizational development, compensation and benefits, and employee relations

A

Human resources, HR

28
Q

Continuing education provided by or within the organization

A

In-house, continuing education

29
Q

The latest date or time by which a project should be completed

A

Deadline

30
Q

Authorizing subordinates to make certain decisions

A

Delegate

31
Q

When two or more departments are able to jointly improve update, or create a service for the practice

A

Department collaboration

32
Q

The condition of having, or being composed of differing elements

A

Diversity

33
Q

A reduction in price for services or products

A

Discounts

34
Q

Materials that provide official information or evidence that serves as a record

A

Documentation

35
Q

Reserved for two different clients at the same time

A

Double book

36
Q

A time of reduced activity

A

Downtime

37
Q

The legal requirement that the state must respect all legal rights that are owed to a person

A

Do process

38
Q

Belief systems of the practice. The culture that guides team members work for the practice.

A

Core values

39
Q

Process of communicating with employees to improve unacceptable behavior, or performance, and setting standards and consequences for not meeting those standards

A

Corrective action

40
Q

A process by which business decisions are analyzed. The benefits of a given situation or business related, action or summed, and then the cost cost associated with taking that action are subtracted.

A

Cost benefit analysis

41
Q

Restricting the dissemination(sharing) of information

A

Confidentiality

42
Q

Training that covers several tasks within a department or multiple departments within an organization

A

Cross training

43
Q

A specific amount set aside per employee to be spent on education expenses

A

Continuing education allowance

44
Q

A measure used and continuing education programs that are earned upon completion of said program. Many licenses require a specific amount of these to renew.

A

Continuing education credit

45
Q

A written policy within the practice employee handbook that includes details on what courses are acceptable, expenses that will, or will not be reimbursable and the process for scheduling

A

Continuing education policy

46
Q

Another term for continuing education

A

Continuing professional development

47
Q

A gift or payment to a common fund or collection

A

Contribution

48
Q

Ongoing training for staff through refresher courses journals and texts, conferences, and self study courses

A

Continuing education

49
Q

Occurs when employee resigns as a result of an employer, creating a hostile work environment

A

Constructive discharge

50
Q

Specific tasks, frequently assigned or accepted at meetings

A

Action items

51
Q

A list of meeting topics to be covered

A

Agenda

52
Q

A working partnership between managers and employees to provide structure, guidance, and support to employees

A

Coaching

53
Q

A set of rules outlining social, norms, rules, responsibilities, or proper practises for an individual or organization

A

Code of conduct

54
Q

The action of marking ones pleasure at an important event, or occasion by engaging, enjoyable, typically social activity

A

Celebrations

55
Q

Limited to persons, authorized to use information, documents, etc.

A

Confidential

56
Q

An estimate of salary or wage expenditures for a set period of time

A

 compensation or labour budget

57
Q

The act or process of using words, sounds signs or behaviours to express or exchange information to express your ideas thoughts and feelings to someone else

A

Communication

58
Q

The process of looking up and compiling, criminal records, commercial records, and financial records of an individual or organization

A

Background screening

59
Q

Systematic inspection of records for accuracy and compliance. Typically done for medical records or financial records

A

Audit

60
Q

The action of going regularly to, or being present in the workplace

A

Attendance

61
Q

A form of settlement negotiation facilitated by a neutral third-party

A

Arbitration

62
Q

Component of competency to do a certain kind of work at a certain level, which can also be considered a talent

A

Aptitude

63
Q

Answerability, blameworthiness, liability, assuming responsibility for his or her actions

A

Accountability

64
Q

A system process in which employees receive confidential anonymous feedback from the people who work around them. Typically includes the manager, peers and direct reports.

A

360° evaluations

65
Q

Process of resolving a dispute or disagreement

A

Conflict resolution

CVPM (10 decks)

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