Section 1 Flashcards
Generally indirect, and non-cash compensation made to an employee
Benefits
The period of time before an employee is eligible for a benefit
Benefits waiting period (probation)
Process of ensuring that an organization has complied with the preventative measures is in a state of readiness to contain the effects of a forecasted disastrous event, to minimize loss of life, injury, and damage to property and can provide rescue
Emergency preparedness
A kind of intelligence or skill that involves the ability to perceive, assess and positively influence one’s own and other peoples emotions
Emotional intelligence
A process by which an organization reviews and measures their employee benefits as a competitive factor for attracting employees
Employee benefits review
Specific complaint or formal notice of employee dissatisfaction to adequacy of pay job requirements, work conditions, other aspects of employment, or an alleged violation of a collective bargaining agreement
Employee grievance
Employee personnel files are defined to include the application for employment. The records which are used or have been used to determine an employees qualifications for promotion, compensation termination, or disciplinary action.
Employee records
The ability of an organization to retain employees and reduce staff
Employee retention
The use of various methods of workplace surveillance to gather information about the activities and locations of staff members
Employee surveillance
This refers to the number or percentage of workers who live in an organization and are replaced by new
Employee turnover
This is the manual that explains the terms and conditions employees must operate under while working for a given business
Employment manual
The legal status and classification of someone in employment, as either an employee or working on their own account
Employment status
To give power or authority to authorize, especially by legal or if official means
Empowerment
Those functions that the individual who holds the position, must be able to perform unaided, or with the assistance of reasonable accommodation
Essential functions
Interview between an employer and a departing employee conducted to determine why the employee is leaving the employment
Exit interview
What the employer and employee anticipate from the professional relationship?
Expectations
The result of achievement, toward which effort is directed
Goals
A written policy that outlines what forms to use when to submit them they need to retain all receipts, and when the reimbursement will be made
Expense reimbursement policy
Willingness to change or compromise
Flexibility
Scheduling the next appointment for clients prior to their leaving the current appointment
Forward booking
A metric used for comparing practises based on a full-time schedule of 40 hours per week
Full-time equivalent(FTE)
What is a desired result that a person or a system in visions plans, and commits to achieve. a personal or organizational, desired and point
Goals
Any unwanted or undesirable conduct that puts down shows hostility, or an aversion to another person
Harassment
Refers to a scheduling system, where the doctor has access to more than one exam room
High density scheduling
The tendency for an impression created in one area to influence an opinion in another area
Horns and halo effect
Exist when conduct by anyone in the workplace has the purpose or effect of creating an intimidating, or offensive work environment
Hostile work environment
The skills that people can use to produce goods and services, including employment, practices, organizational development, compensation and benefits, and employee relations
Human resources, HR
Continuing education provided by or within the organization
In-house, continuing education
The latest date or time by which a project should be completed
Deadline
Authorizing subordinates to make certain decisions
Delegate
When two or more departments are able to jointly improve update, or create a service for the practice
Department collaboration
The condition of having, or being composed of differing elements
Diversity
A reduction in price for services or products
Discounts
Materials that provide official information or evidence that serves as a record
Documentation
Reserved for two different clients at the same time
Double book
A time of reduced activity
Downtime
The legal requirement that the state must respect all legal rights that are owed to a person
Do process
Belief systems of the practice. The culture that guides team members work for the practice.
Core values
Process of communicating with employees to improve unacceptable behavior, or performance, and setting standards and consequences for not meeting those standards
Corrective action
A process by which business decisions are analyzed. The benefits of a given situation or business related, action or summed, and then the cost cost associated with taking that action are subtracted.
Cost benefit analysis
Restricting the dissemination(sharing) of information
Confidentiality
Training that covers several tasks within a department or multiple departments within an organization
Cross training
A specific amount set aside per employee to be spent on education expenses
Continuing education allowance
A measure used and continuing education programs that are earned upon completion of said program. Many licenses require a specific amount of these to renew.
Continuing education credit
A written policy within the practice employee handbook that includes details on what courses are acceptable, expenses that will, or will not be reimbursable and the process for scheduling
Continuing education policy
Another term for continuing education
Continuing professional development
A gift or payment to a common fund or collection
Contribution
Ongoing training for staff through refresher courses journals and texts, conferences, and self study courses
Continuing education
Occurs when employee resigns as a result of an employer, creating a hostile work environment
Constructive discharge
Specific tasks, frequently assigned or accepted at meetings
Action items
A list of meeting topics to be covered
Agenda
A working partnership between managers and employees to provide structure, guidance, and support to employees
Coaching
A set of rules outlining social, norms, rules, responsibilities, or proper practises for an individual or organization
Code of conduct
The action of marking ones pleasure at an important event, or occasion by engaging, enjoyable, typically social activity
Celebrations
Limited to persons, authorized to use information, documents, etc.
Confidential
An estimate of salary or wage expenditures for a set period of time
 compensation or labour budget
The act or process of using words, sounds signs or behaviours to express or exchange information to express your ideas thoughts and feelings to someone else
Communication
The process of looking up and compiling, criminal records, commercial records, and financial records of an individual or organization
Background screening
Systematic inspection of records for accuracy and compliance. Typically done for medical records or financial records
Audit
The action of going regularly to, or being present in the workplace
Attendance
A form of settlement negotiation facilitated by a neutral third-party
Arbitration
Component of competency to do a certain kind of work at a certain level, which can also be considered a talent
Aptitude
Answerability, blameworthiness, liability, assuming responsibility for his or her actions
Accountability
A system process in which employees receive confidential anonymous feedback from the people who work around them. Typically includes the manager, peers and direct reports.
360° evaluations
Process of resolving a dispute or disagreement
Conflict resolution
