Section 1.1 Flashcards
What does interactive mean?
Influencing or having any effect on each other
What is an interview?
Where a conversation where questions are asked and answers are giving
What are interview questions?
Questions use during a formal meeting to evaluate another persons ability to perform a job
What is an interview process
A formal meeting in which one or more persons question, consult, or evaluate another person usually in the context of the hiring process
What is the term used when one researcher collects and evaluates information with the intent of confirming facts or truth of a situation?
Investigation
What’s the term for a written summary listing the elements of a particular job or occupation. The tasks duties are
Job description
What are job duties?
Tasks and responsibilities one must perform on a job
Term for a survey given to employees were the intent of the questions is meant to help determine the level of contentment or sat
Job satisfaction survey
What is a knowledge gap?
An area of knowledge or training that is absent in an individual department or company
Define leadership
The art of guiding people in a manner that command their respect, confidence and wholehearted cooperation
What is a learning style?
The way in which an individual prefers and is most successful at learning. For example, visual, auditory, kinesthetic, tactile and analytical.
The consequences of being involved in something determined by law
Legal implications
The method of leadership that an administrator usually employees when running a business
Management style
The limit to the amount of money one can deduct from their salary to place in a retirement account
Maximum contribution
To intervene between people in a dispute in order to bring about an agreement or reconciliation
Mediate
An informal relationship where I’m more experienced individual offers guidance or advice to a less experienced colleague
Mentorship
Written or recorded documentation used to inform attendees or non-attendees what was discussed at a meeting
Meeting minutes
What is a mission statement?
A statement of the role, or purpose by which a practice intends to serve its stakeholders
The process of stimulating people to accomplish goals
Motivation
A strategic discussion that resolves an issue in a way that both parties find acceptable generally, each party tries to persuade the other to his or her point of view
Negotiations
What is on boarding?
Planned process of welcoming, orienting, and training a new employee
The term for when a health insurance company is required to accept applicants without regard to health history
Open enrolment
Ah phrase, indicating that the manager is available, to every employee to encourage open communication feedback and discussion
Open door policy
Definition of participation
Taking part and something
Communicating with a client to define a specific time for their visit
Patient scheduling
What is a peer evaluation?
Evaluating the creative work or performance by other people in the same field to maintain or enhance the quality of work
What is a performance evaluation?
A system used to determine and report, however well an individual has performed during a period of time
What is a pip?
A performance improvement plan, which is aimed to improve and employees performance or behaviour
Term for a specific set of systems or principles the guide the decision making of the practice
Policy
Define positive discipline
A model used by school’s parents and in workplaces that focus on positive behavior. Based on the idea, there are no bad individuals just good and bad behaviors.
Define adverse action
Denial of employment or any other decision for employment purposes, that adversely affect any current or respective employee, the employer must provide notice
The term to determine the order in dealing or completing tasks in relation to their importance
Prioritizing
Define procedure
Affixed, step-by-step sequence of activities that must be followed in the same order to correctly. Perform a task.
What is progressive discipline?
Using increasingly severe steps or measures when an employee fails to correct a problem after being given a reasonable opportunity to do so
When a class of people with a common characteristic who are legally protected from employment discrimination referred to
Protected class awareness
For insurance purposes, what is a change in your life that can make you eligible for a special enrollment period
Qualified event
The term for any modification or adjustment to a job or work environment that will enable an employee with a disability to participate or be able to perform their job
Reasonable accommodation
Contacting previous employers of a job applicant to determine their job history
Reference checks
To complete paperwork and payment for a continuing education event
Registration
Define regency error
When in an evaluator relies on the most recent occurrence of the employee in a performance appraisal 
What is RACE mean?
Registry of Approved Continuing Education - a program that develops and applies uniform standards for continuing education in veterinary medicine 
Define relief veterinarian
A Doctor Who works for veterinary hospitals on a temporary basis. Also called a Locum.
What does results-oriented mean
Used to describe knowing what results are important, and focussing resources to achieve them
Sometimes used in training sessions where one changes one’s behaviour to assume a rule
Role-playing
What is a severance package?
Pay and or benefits that employees receive when they leave employment at a company
Term for a persons range of skills or abilities
Skill sets
What is staff meeting facilitation mean?
The act of planning and conducting a staff meeting
Term for how many support staff are on duty to compare to number of doctors on duty
Support staff to DVM ratio
Term for placing an employee temporarily off duty, usually as part of a progressive disciplinary action
Suspension
Term for a set of detailed methods, procedures, and routines, created to carry out a specific activity duty or solve a problem
Systems
What is teambuilding?
To use different types of activities to enhance social relations and clarify team members rules. Helps with interpersonal problems that affect team functionality.
What is a team interview?
A type of employment interview involving participation of two or more current employees
Requests for time when you are not wanting to work
Time off requests
The systematic way to record items that need to be completed
To do list
The term for everything the practice provides an exchange for working that includes wages and benefits
Total compensation or compensation package
Teaching skill set to employees
Training
Define unemployed
Being without a paid job but able to work
What are vendor appointments?
Specific time scheduled with an outside party to discuss products and supplies for the business
A statement that defines and clarifies the direction in which an organization needs to move
Vision statement
The assessment of the salaries employees are paid were decisions are made on whether an increase should be made
Wage review
What is a whistleblower?
A person who exposes any kind of information or activity that is deemed illegal, dishonest within an organization
Define workflow
The progression of steps that comprise a work process, a repeatable pattern of activity
What is a working interview?
To have a potential employee prove their job skills by having them perform the duties alongside their future coworkers. An opportunity to ensure they are a good fit.
A claim in breach of contract for the ending of an employment contract by an employer, for some unlawful reason
Wrongful discharge or wrongful dismissal
