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CVPM > Section 1.1 > Flashcards

Section 1.1 Flashcards

1
Q

What does interactive mean?

A

Influencing or having any effect on each other

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2
Q

What is an interview?

A

Where a conversation where questions are asked and answers are giving

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3
Q

What are interview questions?

A

Questions use during a formal meeting to evaluate another persons ability to perform a job

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4
Q

What is an interview process

A

A formal meeting in which one or more persons question, consult, or evaluate another person usually in the context of the hiring process

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5
Q

What is the term used when one researcher collects and evaluates information with the intent of confirming facts or truth of a situation?

A

Investigation

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6
Q

What’s the term for a written summary listing the elements of a particular job or occupation. The tasks duties are

A

Job description

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7
Q

What are job duties?

A

Tasks and responsibilities one must perform on a job

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8
Q

Term for a survey given to employees were the intent of the questions is meant to help determine the level of contentment or sat

A

Job satisfaction survey

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9
Q

What is a knowledge gap?

A

An area of knowledge or training that is absent in an individual department or company

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10
Q

Define leadership

A

The art of guiding people in a manner that command their respect, confidence and wholehearted cooperation

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11
Q

What is a learning style?

A

The way in which an individual prefers and is most successful at learning. For example, visual, auditory, kinesthetic, tactile and analytical.

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12
Q

The consequences of being involved in something determined by law

A

Legal implications

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13
Q

The method of leadership that an administrator usually employees when running a business

A

Management style

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14
Q

The limit to the amount of money one can deduct from their salary to place in a retirement account

A

Maximum contribution

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15
Q

To intervene between people in a dispute in order to bring about an agreement or reconciliation

A

Mediate

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16
Q

An informal relationship where I’m more experienced individual offers guidance or advice to a less experienced colleague

A

Mentorship

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17
Q

Written or recorded documentation used to inform attendees or non-attendees what was discussed at a meeting

A

Meeting minutes

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18
Q

What is a mission statement?

A

A statement of the role, or purpose by which a practice intends to serve its stakeholders

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19
Q

The process of stimulating people to accomplish goals

A

Motivation

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20
Q

A strategic discussion that resolves an issue in a way that both parties find acceptable generally, each party tries to persuade the other to his or her point of view

A

Negotiations

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21
Q

What is on boarding?

A

Planned process of welcoming, orienting, and training a new employee

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22
Q

The term for when a health insurance company is required to accept applicants without regard to health history

A

Open enrolment

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23
Q

Ah phrase, indicating that the manager is available, to every employee to encourage open communication feedback and discussion

A

Open door policy

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24
Q

Definition of participation

A

Taking part and something

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25
Q

Communicating with a client to define a specific time for their visit

A

Patient scheduling

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26
Q

What is a peer evaluation?

A

Evaluating the creative work or performance by other people in the same field to maintain or enhance the quality of work

27
Q

What is a performance evaluation?

A

A system used to determine and report, however well an individual has performed during a period of time

28
Q

What is a pip?

A

A performance improvement plan, which is aimed to improve and employees performance or behaviour

29
Q

Term for a specific set of systems or principles the guide the decision making of the practice

A

Policy

30
Q

Define positive discipline

A

A model used by school’s parents and in workplaces that focus on positive behavior. Based on the idea, there are no bad individuals just good and bad behaviors.

31
Q

Define adverse action

A

Denial of employment or any other decision for employment purposes, that adversely affect any current or respective employee, the employer must provide notice

32
Q

The term to determine the order in dealing or completing tasks in relation to their importance

A

Prioritizing

33
Q

Define procedure

A

Affixed, step-by-step sequence of activities that must be followed in the same order to correctly. Perform a task.

34
Q

What is progressive discipline?

A

Using increasingly severe steps or measures when an employee fails to correct a problem after being given a reasonable opportunity to do so

35
Q

When a class of people with a common characteristic who are legally protected from employment discrimination referred to

A

Protected class awareness

36
Q

For insurance purposes, what is a change in your life that can make you eligible for a special enrollment period

A

Qualified event

37
Q

The term for any modification or adjustment to a job or work environment that will enable an employee with a disability to participate or be able to perform their job

A

Reasonable accommodation

38
Q

Contacting previous employers of a job applicant to determine their job history

A

Reference checks

39
Q

To complete paperwork and payment for a continuing education event

A

Registration

40
Q

Define regency error

A

When in an evaluator relies on the most recent occurrence of the employee in a performance appraisal 

41
Q

What is RACE mean?

A

Registry of Approved Continuing Education - a program that develops and applies uniform standards for continuing education in veterinary medicine 

42
Q

Define relief veterinarian

A

A Doctor Who works for veterinary hospitals on a temporary basis. Also called a Locum.

43
Q

What does results-oriented mean

A

Used to describe knowing what results are important, and focussing resources to achieve them

44
Q

Sometimes used in training sessions where one changes one’s behaviour to assume a rule

A

Role-playing

45
Q

What is a severance package?

A

Pay and or benefits that employees receive when they leave employment at a company

46
Q

Term for a persons range of skills or abilities

A

Skill sets

47
Q

What is staff meeting facilitation mean?

A

The act of planning and conducting a staff meeting

48
Q

Term for how many support staff are on duty to compare to number of doctors on duty

A

Support staff to DVM ratio

49
Q

Term for placing an employee temporarily off duty, usually as part of a progressive disciplinary action

A

Suspension

50
Q

Term for a set of detailed methods, procedures, and routines, created to carry out a specific activity duty or solve a problem

A

Systems

51
Q

What is teambuilding?

A

To use different types of activities to enhance social relations and clarify team members rules. Helps with interpersonal problems that affect team functionality.

52
Q

What is a team interview?

A

A type of employment interview involving participation of two or more current employees

53
Q

Requests for time when you are not wanting to work

A

Time off requests

54
Q

The systematic way to record items that need to be completed

A

To do list

55
Q

The term for everything the practice provides an exchange for working that includes wages and benefits

A

Total compensation or compensation package

56
Q

Teaching skill set to employees

A

Training

57
Q

Define unemployed

A

Being without a paid job but able to work

58
Q

What are vendor appointments?

A

Specific time scheduled with an outside party to discuss products and supplies for the business

59
Q

A statement that defines and clarifies the direction in which an organization needs to move

A

Vision statement

60
Q

The assessment of the salaries employees are paid were decisions are made on whether an increase should be made

A

Wage review

61
Q

What is a whistleblower?

A

A person who exposes any kind of information or activity that is deemed illegal, dishonest within an organization

62
Q

Define workflow

A

The progression of steps that comprise a work process, a repeatable pattern of activity

63
Q

What is a working interview?

A

To have a potential employee prove their job skills by having them perform the duties alongside their future coworkers. An opportunity to ensure they are a good fit.

64
Q

A claim in breach of contract for the ending of an employment contract by an employer, for some unlawful reason

A

Wrongful discharge or wrongful dismissal

CVPM (10 decks)

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