Section 26A - Domain 1: People Flashcards
Task 1: Manage conflict
- Interpret the source and stage of the conflict
- Analyze the context for the conflict
- Evaluate/recommend/reconcile the appropriate conflict resolution solution
Task 2: Lead a team
•Set a clear vision and mission
•Support diversity and inclusion (e.g., behavior types,
thought process)
•Value servant leadership (e.g., relate the tenets of servant leadership to the team)
•Determine an appropriate leadership style (e.g., directive, collaborative)
•Inspire, motivate, and influence team members/stakeholders (e.g., team contract, social contract, reward system)
•Analyze team members and stakeholders’ influence •Distinguish various options to lead various team members and stakeholders
Task 3: Support team performance
- Appraise team member performance against key performance indicators
- Support and recognize team member growth and development
- Determine appropriate feedback approach
- Verify performance improvements
Task 4: Empower team members and stakeholders
- Organize around team strengths
- Support team task accountability
- Evaluate demonstration of task accountability
- Determine and bestow level(s) of decision-making authority
Task 5: Ensure team members/stakeholders are adequately trained
- Determine required competencies and elements of training
- Determine training options based on training needs
- Allocate resources for training
- Measure training outcomes
Task 6: Build a team
- Appraise stakeholder skills
- Deduce project resource requirements
- Continuously assess and refresh team skills to meet project needs
- Maintain team and knowledge transfer
Task 7: Address and remove impediments, obstacles, and lockers for the team
- Determine critical impediments, obstacles, and blockers for the team
- Prioritize critical impediments, obstacles, and blockers for the team
- Use network to implement solutions to remove impediments, obstacles, and blockers for the team
- Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed
Task 8: Negotiate project agreements
- Analyze the bounds of the negotiations for agreement
- Assess priorities and determine ultimate objective(s)
- Verify objective(s) of the project agreement is met
- Participate in agreement negotiations
- Determine a negotiation strategy
Task 9: Collaborate with stakeholders
- Evaluate engagement needs for stakeholders
- Optimize alignment between stakeholder needs, expectations, and project objectives
- Build trust and influence stakeholders to accomplish project objectives
Task 10: Build shared understanding
- Break down situation to identify the root cause of a misunderstanding
- Survey all necessary parties to reach consensus
- Support outcome of parties’ agreement
- Investigate potential misunderstandings
Task 11: Engage and support virtual teams
- Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)
- Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement
- Implement options for virtual team member engagement •Continually evaluate effectiveness of virtual team member engagement
Task 12: Define team ground rules
- Communicate organizational principles with team and external stakeholders
- Establish an environment that fosters adherence to the ground rules
- Manage and rectify ground rule violations
Task 13: Mentor relevant stakeholders
- Allocate the time to mentoring
* Recognize and act on mentoring opportunities
Task 14: Promote team performance through the application of emotional intelligence
- Assess behavior through the use of personality indicators
* Analyze personality indicators and adjust to the emotional needs of key project stakeholders
