Section 15: Agent Relationships Flashcards
Agent Relationships:
What is Agency:
* The “__________” deals mainly with how one person can work on someone else’s behalf.
* There could be a formal contract between both parties, an assumed contract or nothing at all.
Law of Agency
Agent Relationships:
What is Agency:
* Anyone who can be a Principal can also be an __________.
Agent
Agent Relationships:
What is Agency:
* To create an ‘__________’ ALL of the parties must be legally competent.
Agency Relationship
Agent Relationships:
Agency Relationships:
* There are always at a minimum __________ parties to create any type of agency and in many cases there can be three or more people/entities in an agency relationship.
2 Parties
Agent Relationships:
Agency Relationships:
* __________:
Legal relationship where one party allows someone else the powers to act for them or on their behalf in some manner or capacity.
Agency
- __________:
Refers to the responsibility one individual has for the acts of another. In the real estate business, this would be the case when a listing or buyer’s broker is an “agent” of the seller or buyer.
Vicarious Liability [Respondent Superior]
o Vicarious Liability [Respondent Superior]:
It also means that as an agent, we share or have the same __________ as our principals.
Intentions
o Vicarious Liability [Respondent Superior]:
For real estate relationships the __________ is either the broker or the salesperson and the principal is either the buyer or seller that you represent, and the customer is the other party.
Agent
Agent Relationships:
Agency Relationships:
o Principal:
A person who uses or hires an agent to work on their behalf with a __________.
Third Party
Agent Relationships:
Agency Relationships:
o Principal:
IMPORTANT: Principal and Client are the __________ person.
Same
Agent Relationships:
Agency Relationships:
o __________:
Acts on behalf of the principal and should not have a conflict of interest in carrying out the wishes or the act on behalf of the Principal [Broker].
Agent
Agent Relationships:
Agency Relationships:
o Agent:
The agent is empowered to do what the principal COULD __________ do in person.
It is NOT legal to do something ILLEGAL on the behalf of someone else.
Lawfully
Agent Relationships:
Agency Relationships:
o __________:
Third party who is part of the transaction but is not the actual Client or Principal.
Customer
Agent Relationships:
Agency Relationships:
o Customer:
* An employing broker shall NOT assign a real estate employment agreement to another __________ without the express written consent of all parties to the agreement at the
time of the assignment.
Employing Broker
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* Universal Agent [Power of Attorney]:
Agent acts on behalf of principal in all matters this is commonly used in cases of __________ where principal can’t make decisions.
Incapacitation
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* Universal Agent [Power of Attorney]:
o IMPORTANT: Agent must have a ‘__________’ drafted and signed by Principal.
o Agent then becomes known as the ‘Attorney in Fact’ for the Principal.
Power of Attorney
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* Universal Agent [Power of Attorney]:
o IMPORTANT: Agent must have a ‘Power of Attorney’ drafted and signed by Principal.
o Agent then becomes known as the ‘__________’ for the Principal.
Attorney in Fact
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* Universal Agent [Power of Attorney]:
o Power of attorney could be powers given to someone else to do ONLY __________ thing, or a full range of powers, depending on what is agreed upon.
One
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* Universal Agent [Power of Attorney]:
o One need NOT be a licensed salesperson in real estate to be an ‘__________’ in order to sell, liquidate or dispose of real estate.
Attorney In Fact
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
__________:
Agent acts on behalf of principal for predetermined actions.
General Agent
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
__________:
o This agent has the best interest of the principal for the business or actions which the agent has been put in charge of.
General Agent
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
General Agent:
o The general agent is best recognized as someone who takes care of a principal’s individual business interests - but not __________ of them.
All
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
General Agent:
o A __________ is a general agent on behalf of the property owner.
Property Manager
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* _________:
Agent in charge of only one action for principal.
Specific Agent [Special Agent]
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* Specific Agent [Special Agent]:
o IMPORTANT: Special agent is one authorized to act only in a _________ transaction.
Specific
Agent Relationships:
Types of Agents:
* There are 3 types of agents and the duties that they may perform on behalf of the principal:
* Specific Agent [Special Agent]:
o IMPORTANT: Real estate agents are the SPECIFIC or SPECIAL agent for our clients as we are only acting on their behalf for one _________ transaction. ONLY for the conveyance of one real property.
Singular
Agent Relationships:
Types of Agents:
By being the trustor and executor of my parents estate, I have been deemed to be their ____________ agent, where I am expected to do everything on their behalf.
Universal
Agent Relationships:
Creation of Agency:
* Real Estate agency relationships are very common and can be AGREED upon or ASSUMED:
* Can be established either by means of an AGREEMENT between the parties, an agent and a principal or by means of the ____________ of the two individuals.
Actions
Agent Relationships:
Creation of Agency:
* Creation of an agency COULD be done accidentally, inadvertently, or unintentionally.
o Sometimes, neither the principal nor the agent may be aware of it’s ____________.
Existence
Agent Relationships:
Creation of Agency:
* The conduct of the principal could imply to a third party that a relationship exists.
* Some ____________ or ____________ by a principal is NECESSARY to create the relationship.
Action or Conduct
Agent Relationships:
Agency Types:
* ____________:
Relationship is created through an agreement in which the agent and the principal agree to enter into an agency relationship. That the agent will represent the principal.
Express Agency
Agent Relationships:
Agency Types:
* Express Agency:
o The express agency could be an oral or a written agreement.
o IMPORTANT: Oral agreements are allowed in the State of Arizona but the ‘____________’ states that all “Contracts” need to be in writing to be enforceable.
Statute of Frauds
Agent Relationships:
Agency Types:
* Express Agency:
Signing an employment contract to ____________ list a home for sale with
the owners and the broker agreeing to terms on paper.
Exclusively
Agent Relationships:
Agency Types:
* Implied Agency:
Establishes an agency relationship through the ____________ of the Two Parties.
Actions
Agent Relationships:
Agency Types:
* ____________:
o Although nothing formal has been said or written down, the agent and the principal act as if they have an agency relationship.
Implied Agency
Agent Relationships:
Agency Types:
* Implied Agency:
o Creating an implied agency may not have been what the two parties ____________, but an agency relationship can be created anyway.
Intended
Agent Relationships:
Agency Types:
* Implied Agency:
May occur when the real estate agent casually provides the type of guidance and advice that’s reserved for clients, but that consumer ____________upon that advice.
Relies
Agent Relationships:
Agency Types:
* Implied Agency:
o May occur when the real estate agent casually provides the type of guidance and advice that’s reserved for clients. There are professional liabilities that come with giving ‘____________’.
Actionable Information
Agent Relationships:
Agency Types:
* Implied Agency:
o Imagine telling a person you just met about a house that you think is priced super low this is giving ‘actionable information’, and if they then go buy it only to discover it’s full of asbestos siding, roofing and
insulation – this buyer could come back and ____________ you for bad information.
Sue
Agent Relationships:
Agency Types:
Real World NOTE:
As a real estate broker, I use caution when having conversations with people about real estate, properties, opportunities, market conditions and so on. This is because I don’t want them to take my words as ‘actionable advice’ since I am not their ‘____________.’
Think for a minute about the problems that could arise if someone took my advice and made a bad investment in real estate - could I be held liable, that is the question I ask myself often.
Agent
Agent Relationships:
Agency Types:
Quiz:
Which of these are the three types of agents one can be?
Universal, Selective, General
Universal, General, Specific
Specific, National, Universal
Specific, General, United
Universal, General, Specific
Agent Relationships:
Agency Types:
Case Study:
What is the difference between a principal and a customer?
A principal is a person who uses or hires an agent to work on their behalf with a third party, and a customer is a third party who is part of the transaction but is not the actual client/ principal.
Agent Relationships:
Agency Types:
Case Study:
What type of agent is a Real Estate Agent?
Real estate agents are our clients’ specific or unique agents, as we only act on their behalf for one singular transaction.
Agent Relationships:
Agency Types:
Case Study:
What is one form of agency that can accidentally occur?
Creating an implied agency may not have been what the two parties intended, but an agency relationship can be created accidentally.
Agent Relationships:
Agency Types:
Case Study:
What would someone be called who has complete power over everything I do?
Universal Agent. A power of attorney that would allow someone to do anything and or everything on behalf of someone else would be called a universal agent, as they have complete control of the attorney.
Agent Relationships:
Agency Types:
Quiz:
which of the following would best describe the laws of agency?
A process by which one identified a known issue.
A process where someone is deemed unworthy to proceed .
A process where a spouse is legally responsible for the properties.
A process by which someone is working on behalf of another.
A process by which someone is working on behalf of another.
Agent Relationships:
Agency Types:
Quiz:
A listing broker could be responsible for the acts of their agents. What term could identify this?
Shared responsibility
Vicarious liability
Agency duplicity
Principal action
Vicarious liability
Agent Relationships:
Agency Types:
Quiz:
The customer is which party in a real estate transaction?
Third party
Buyers
Designated Broker
Agent on behalf of the broker
Third party
Agent Relationships:
Agency Types:
Quiz:
A situation where an ailing parent would give up all their rights to make decisions for themselves, most likely would be identified as what type of relationship?
Special agency relationship
Superior agency relationship
Expressed agency relationship
Universal agency relationship
Universal agency relationship
Agent Relationships:
Agency Types:
Quiz:
The developer of a multifamily housing complex hires “Sandra Smythe Realty” to show, lease and rent the new units in the development. The agent that the Broker has sitting in the complex, showing the units would be what type of agent to the developer?
Domicile leasing agent
Ratified agent
Universal agent
Specific agent
Specific agent
Agent Relationships:
Agency Types:
* ____________:
A type of agency formation that take place after the fact.
Ratified Agency
Agent Relationships:
Agency Types:
* Ratified Agency:
o A seasoned real estate investor buys a property at auction knowing he has a buyer lined up for a property just like this one. He shows up to meet his clients at the house and has a contract for them to sign stating they will buy the home.
o The buyers have accepted the actions of the investor as a ratified agency after the fact of his presenting an ____________ to sell to them.
Offer
Agent Relationships:
Salespeople, Broker and Clients:
* ____________:
Agent of the broker and also a Fiduciary and Sub-Agent to their client.
Salesperson
Agent Relationships:
Salespeople, Broker and Clients:
* Salesperson:
* Salesperson is acting as a ‘____________’ to the client.
Sub-Agent
Agent Relationships:
Salespeople, Broker and Clients:
* Salesperson:
* Salesperson is acting on behalf of their ____________ who is in charge of contracts and listings.
Broker
Agent Relationships:
Salespeople, Broker and Clients:
o Sub-Agent:
Acting as an agent on behalf of someone else.
Broker works for client, but salesperson works for the broker, which means in turn the salesperson works on behalf of the broker for the client and as such is a ‘____________’ to the client.
Sub-Agent
Agent Relationships:
Salespeople, Broker and Clients:
* If the client is harmed by the actions of the salesperson, the ____________ is still the RESPONSIBLE party.
Broker
Agent Relationships:
Salespeople, Broker and Clients:
* If the client is harmed by the actions of the salesperson, the BROKER is still the RESPONSIBLE party.
o NOTE: This is one of the reasons that brokers carry ____________ to protect the firm and its agents.
Error & Omission Insurance (E&O)
Agent Relationships:
Salespeople, Broker and Clients:
o E & O Insurance:
This is a type of insurance that brokers and brokerage firms carry to protect them against losses incurred from agent’s ____________ or ____________.
Actions or Inactions
Agent Relationships:
Salespeople, Broker and Clients:
o ____________:
This is a type of insurance that brokers and brokerage firms carry to protect them against losses incurred from agent’s actions or inactions.
E & O Insurance
Agent Relationships:
Salespeople, Broker and Clients:
o E & O Insurance:
Most E&O Insurance policies do NOT cover losses that stem from ____________ agent practices which stem from acts of Fraud, Deceit, and/or Misrepresentation.
Dishonest
Agent Relationships:
Salespeople, Broker and Clients:
* The broker, the salesperson and any sub-agent to the client all share in the fiduciary duties:
o ____________:
False statements made without the desire to harm or deceive.
Agent Relationships:
Salespeople, Broker and Clients:
* The broker, the salesperson and any sub-agent to the client all share in the fiduciary duties:
o ____________:
False statements that are made with the intention of harm or deceive.
Fraud
Agent Relationships:
Salespeople, Broker and Clients:
o ____________:
A form of exaggeration which is legal although NOT suggested as it make an appearance of higher value.
Puffing
Agent Relationships:
Salespeople, Broker and Clients:
o Puffing:
Agents commonly ‘puff’ a property image in hopes of selling it - which is totally ____________.
Legal
Agent Relationships:
Fiduciary Duty:
* An agency relationship means several things, but mainly, it means that the real estate professional has fiduciary obligations to the seller or buyer being represented:
* Including those of utmost care, integrity, honesty, and loyalty to that client:
* ____________:
Highest standard of care available.
Fiduciary
Agent Relationships:
Fiduciary Duty:
* ____________:
The person or entity to whom the fiduciary is responsible for in the transaction.
Beneficiary
Agent Relationships:
Fiduciary Duty:
*Beneficiary:
* With the code of ethics, Realtors® have a “Fiduciary” responsibility to ____________ parties.
* Must protect the interests of all with faith, care, custody and are NOT to betray trust.
All
Agent Relationships:
Fiduciary Duty:
* Imputed Notice:
A Buyer or Seller is thought to have the same ____________ as the agent since the agent is working closely with the Principal. It’s expected that Agents share knowledge with their Principal and Vice Versa.
Knowledge
Agent Relationships:
Fiduciary Duty:
* ____________:
It’s expected that Agents share knowledge with their Principal and Vice Versa.
Imputed Notice
Agent Relationships:
Fiduciary Duty:
Quiz:
A brokers Errors and Omission insurance would most likely cover all these claims with the exception of:
An agent forgot to get a signature
A salesperson wrote the offer with the wrong APN number
The agent owned the property and didn’t disclose that
The agent represented a client and obtained their authority in writing after the implied agency had been formed
The agent owned the property and didn’t disclose that
Agent Relationships:
Breach of Fiduciary Duty:
* Any agent or broker who fails their client or customer by breaching their fiduciary duties can face penalties that range from Suspension to Revocation of their ____________ and even additional monetary fines.
License
Agent Relationships:
Breach of Fiduciary Duty:
* Breach:
Act of breaking or failing to observe a law, agreement, or ____________.
Code of Conduct
Agent Relationships:
Breach of Fiduciary Duty:
* Breach:
o Example:
- Failing to honor the written instructions ____________ upon.
Agreed
Agent Relationships:
Breach of Fiduciary Duty:
* Breach:
o Example:
- Failing to disclose the existence of known ____________.
Defects
Agent Relationships:
Breach of Fiduciary Duty:
* Breach:
o Example:
- Not informing the ____________ of the true market value of a home, etc.
Sellers
Agent Relationships:
Breach of Fiduciary Duty:
* Breach:
o Example:
- Trying to buy the property your clients want to buy in order to ____________ it to them for a higher profit.
Resell
Agent Relationships:
Breach of Fiduciary Duty:
* Breach:
o Example:
- Representing ALL parties without ____________ being granted.
Informed Consent
Agent Relationships:
Breach of Fiduciary Duty:
* ____________:
o This is one of the most COMMON remedies to the offended party in a contract. IF it is found out before the termination of contract.
Recission
Agent Relationships:
Breach of Fiduciary Duty:
* Recission:
o This is one of the most COMMON remedies to the offended party in a contract. IF it is found out ____________ the termination of contract.
Before
Agent Relationships:
Breach of Fiduciary Duty:
* Recission:
The ____________ or ____________ of agreements previously made.
Revocation or Cancellation
Agent Relationships:
Breach of Fiduciary Duty:
* Recission:
The Principal can ask the Courts to rescind the contract and ____________ them to their status before entering the agreement.
Restore
Agent Relationships:
Breach of Fiduciary Duty:
* Recission:
This could involve Return of the ____________ to the Seller and refund of the purchaser’s money if it is found to be the fault of the agents breach of fiduciary duty.
Property
Agent Relationships:
Breach of Fiduciary Duty:
* Recission:
This could involve return of the property to the seller and Refund of the Purchaser’s ____________ if it is found to be the fault of the agents breach of fiduciary duty.
Money
Agent Relationships:
Breach of Fiduciary Duty:
o Forfeiture of Agents’ Commission:
This is another remedy that can be made to a party:
Commissions that are owed can be ____________.
Revoked
Agent Relationships:
Breach of Fiduciary Duty:
o Forfeiture of Agents’ Commission:
This is another remedy that can be made to a party:
Commissions that were paid already can be ordered to be ____________.
Refunded
Agent Relationships:
Breach of Fiduciary Duty:
o____________:
These can be tacked on to an agent who is guilty of breaching fiduciary duty.
Monetary Fines and Penalties
Agent Relationships:
Breach of Fiduciary Duty:
o Monetary Fines and Penalties:
If an agent were found to have ____________ or ____________ a Seller about Value, the seller can sue for damages.
Mislead or Misinformed
Agent Relationships:
Breach of Fiduciary Duty:
o Monetary Fines and Penalties:
Agent’s failure to present offers in a ____________ can hurt the competitive nature of real estate and can be blamed on breach of fiduciary duty.
Timely Fashion
Agent Relationships:
Breach of Fiduciary Duty:
o ____________:
This is a remedy that states can impose on agents.
If the agent’s actions were construed to be premeditated or were repeated offenses, the states can remove the license from that agent.
Revocation of License
Agent Relationships:
Breach of Fiduciary Duty:
o ____________:
This is another remedy that the States issuing Authority has to remedy the behavior of agents.
Suspension of License
Agent Relationships:
Breach of Fiduciary Duty:
o ____________:
These are educational mandates that could be granted as a penalty to the agents.
Continuing Education