SCM 301 Exam 1 Study Guide

Question 1

Describe what a supply chain is

Answer 1

Network of manufacturers and service providers that work together to create products needed by end users

Question 2

Describe what’s meant by supply chain management

Answer 2

Active management of supply chain activities and relationships in order to maximize customer value and achieve a sustainable competitive advantage

Question 3

Upstream

Answer 3

Customer to company to supplier

Question 4

Downstream

Answer 4

Supplier to company to customer

Question 5

First Tier Supplier (customer)

Answer 5

Direct contact with (shipping to or receiving)

Question 6

Second Tier Supplier (customer)

Answer 6

Raw materials or customers customer

Question 7

Identify the activities involved in SCM

Answer 7

Raw materials or customers custome

Question 8

Describe the SCOR model and how it can be used as a framework for SCM

Answer 8

common definitions that apply to any supply chain process, businesses can judge how advanced or mature a supply chain process is and how well it aligns with business goals.

Question 9

Top Down Strategy

Answer 9

Mission statement to business strategy to strategic alignment (operations and supply chain strategies and other functional strategies)

Question 10

Functional Strategy

Answer 10

focuses on the action plans by a particular functional area in order to achieve the set business objectives, goal to improve effectiveness

Question 11

Structural Elements

Answer 11

Buildings, equipment, and IT (tangible)

Question 12

Infrastructural Elements

Answer 12

People, policies, decision rules and organization elements

Question 13

Define core competency

Answer 13

what company does best, don’t let anyone copy it, competitive advantage

Question 14

Order Winners

Answer 14

minimum features needed to be a contender (wrong definition)

Question 15

Order Qualifier

Answer 15

different features than others, similar products that sway consumers

Question 16

value index

Answer 16

Take subjectivity out of decision making, look at two companies and determine which gives us most value
(quality, time, flexibility, cost)

Question 17

Define project

Answer 17

Temporary endeavor undertaken to create a unique product or service

Clear start and end point (painting a house)

Question 18

Project Management

Answer 18

application of knowledge, skills, tools, and techniques to project activities to meet project requirements

Housing development

Question 19

Create a work breakdown schedule

Question 20

Create a Gantt chart

Answer 20

Identify activities, assign them a letter, display them on chart

Question 21

Draw AON network diagram

Question 22

Complete forward passes for a project

Answer 22

See notes

Question 23

Complete backward passes for a project

Answer 23

See notes

Question 24

Determine a critical path

Answer 24

Longest path for network

Must have no slack

Question 25

Calculate slack time

Answer 25

Slack time = difference between the late start time and the early start time (or between the late finish time and the early finish time)

Slack is the amount of leeway you have for starting an activity

Question 26

Crash a project

Answer 26

Compute the crash cost per week for each activity in the network

Crash cost per period (crash cost – normal cost)/(normal time – crash time)

Question 27

Describe the five phases of product & service development

Answer 27

Concept
Project definition
Planning (milestones)
Performance
Post completion

Question 28

DMADV

Answer 28

define, measure, analyze, design, verify

Question 29

QFD

Answer 29

quality function deployment

talk with customers to figure out what they want in a product

look at house of quality

Question 30

DFM

Answer 30

design for manufacturability

parts standardization

modular architecture

Design for maintainability

Design for Six Sigma

Design for the Environment

Question 31

Value Analysis

Answer 31

achieve equivalent or better performance at a lower cost while maintaining all functional requirements defined by the..

customer

unnecessary features, able to combine parts, cut weight down

Question 32

Value Engineering

Answer 32

systematic, organized approach to providing necessary functions in a project at the lowest cost

Question 33

black box design

Answer 33

telling another company what you want from a product and other limitations and having them create it

Question 34

grey box design

Answer 34

work hand in hand with engineers during design process

Question 35

house of quality

Answer 35

products should be designed to reflect customers desires