SCM 301 Exam 1 Study Guide Flashcards
Describe what a supply chain is
Network of manufacturers and service providers that work together to create products needed by end users
Describe what’s meant by supply chain management
Active management of supply chain activities and relationships in order to maximize customer value and achieve a sustainable competitive advantage
Upstream
Customer to company to supplier
Downstream
Supplier to company to customer
First Tier Supplier (customer)
Direct contact with (shipping to or receiving)
Second Tier Supplier (customer)
Raw materials or customers customer
Identify the activities involved in SCM
Raw materials or customers custome
Describe the SCOR model and how it can be used as a framework for SCM
common definitions that apply to any supply chain process, businesses can judge how advanced or mature a supply chain process is and how well it aligns with business goals.
Top Down Strategy
Mission statement to business strategy to strategic alignment (operations and supply chain strategies and other functional strategies)
Functional Strategy
focuses on the action plans by a particular functional area in order to achieve the set business objectives, goal to improve effectiveness
Structural Elements
Buildings, equipment, and IT (tangible)
Infrastructural Elements
People, policies, decision rules and organization elements
Define core competency
what company does best, don’t let anyone copy it, competitive advantage
Order Winners
minimum features needed to be a contender (wrong definition)
Order Qualifier
different features than others, similar products that sway consumers
value index
Take subjectivity out of decision making, look at two companies and determine which gives us most value
(quality, time, flexibility, cost)
Define project
Temporary endeavor undertaken to create a unique product or service
Clear start and end point (painting a house)
Project Management
application of knowledge, skills, tools, and techniques to project activities to meet project requirements
Housing development
Create a work breakdown schedule
Create a Gantt chart
Identify activities, assign them a letter, display them on chart
Draw AON network diagram
Complete forward passes for a project
See notes
Complete backward passes for a project
See notes
Determine a critical path
Longest path for network
Must have no slack
Calculate slack time
Slack time = difference between the late start time and the early start time (or between the late finish time and the early finish time)
Slack is the amount of leeway you have for starting an activity
Crash a project
Compute the crash cost per week for each activity in the network
Crash cost per period (crash cost – normal cost)/(normal time – crash time)
Describe the five phases of product & service development
Concept
Project definition
Planning (milestones)
Performance
Post completion
DMADV
define, measure, analyze, design, verify
QFD
quality function deployment
talk with customers to figure out what they want in a product
look at house of quality
DFM
design for manufacturability
parts standardization
modular architecture
Design for maintainability
Design for Six Sigma
Design for the Environment
Value Analysis
achieve equivalent or better performance at a lower cost while maintaining all functional requirements defined by the..
customer
unnecessary features, able to combine parts, cut weight down
Value Engineering
systematic, organized approach to providing necessary functions in a project at the lowest cost
black box design
telling another company what you want from a product and other limitations and having them create it
grey box design
work hand in hand with engineers during design process
house of quality
products should be designed to reflect customers desires
