SC01 - Supervior Communication

Question 1

The Basic Communication Process includes four elements:

Answer 1

sender, message, receiver, and feedback

Question 2

Define sender:

Answer 2

The sender is the originator of the communication process

Question 3

Define Message:

Answer 3

The message is the idea, feeling, or information that the sender transfers to his or her audience, and is a critical factor when communicating since not all terms and phrases mean the same thing to all people.

Question 4

Define Receiver:

Answer 4

The receiver is the target for the sender’s message.

Question 5

________________ is the flow of communication through the chain of command from the lowest organizational position to the highest.

Answer 5

Upward Communication

Question 6

________________ normally begins with the organization’s upper level of management and filters down through the chain of command.

Answer 6

Downward Communication

Question 7

________________ lows neither downward nor upward; instead, it flows across organizational channels.

Answer 7

Lateral Communication

Question 8

What are the three most common Organizational Barriers?

Answer 8

environmental noise, weak communication policies/norms, and autocratic management

Question 9

Define Environmental noise:

Answer 9

Originates from many things and the flood of constant sounds can render communication ineffective.

Question 10

Define weak communication policies/norms:

Answer 10

Communication policies are more firmly established in some organizations than they are in others.

Question 11

Define Autocratic management:

Answer 11

This is when supervisors and managers do not listen to, or have a receptive attitude towards their subordinate’s input or suggestions.

Question 12

What are examples of Psychological Barriers?

Answer 12

Personality, Values, Language, Abstractions, Ambiguous terms, Lack of Common Core of Experience

Question 13

What is Strategic Communication?

Answer 13

Focused United States Government efforts to understand and engage key audiences to create, strengthen, or preserve conditions favorable for the advancement of United States Government interests, policies, and objectives through the use of coordinated programs, plans, themes, messages, and products synchronized with the actions of all instruments of national power.

Question 14

What is the purpose of strategic communication?

Answer 14

Influence particular audiences

Question 15

What office is useful when dealing with the media?

Answer 15

Public Affairs

Question 16

What are the three types of interviews?

Answer 16

On-the-Record, Background, Off-the-Record

Question 17

Explain Background interview?

Answer 17

The background interview allows you to provide context to stories, ensure the proper emphasis is placed on key aspects, and stories are accurately reported.

Question 18

What are some interview techniques?

Answer 18

Hooking, Bridging, Flagging, Personal Credibility.

Question 19

What are a few social media guidelines?

Answer 19

1. Don’t Give Classified Info
2. Stay In Your Lane
3. Don’t Lie
4. Always Identify Yourself
5. Be Aware of the Image You Present

Question 20

What is the structure for a bullet (as demonstrated in ALS)?

Answer 20

Accomplishment-Impact Bullet Statements (Tongue & Quill)

Question 21

What are some considerations for bullet writing?

Answer 21

Brevity, Specificity

Question 22

______________ is the process of exchanging ideas or meaning between people.

Answer 22

Interpersonal communication

Question 23

The Interpersonal Communication skills process consists of the:

Answer 23

pre-session, session, and post-session

Question 24

Identify Pre-session activities:

Answer 24

Diagnose and Prepare (pg. 68)

Question 25

Identify session activities (conducting the session):

Answer 25

Opening, Attending, Responding, Resolving, Closing (pg. 69)

Question 26

What are the six steps to resolve a problem or reaching a goal?

Answer 26

1. Identify the problem
2. Make sure subordinates accept responsibility for their actions
3. Define goals
4. Determine steps needed to reach the goals
5. Establish timelines and milestones
6. Follow through

(pg. 70)

Question 27

What are the three types of approaches for supervisors?

Answer 27

1. Directive: The directive approach is supervisor-centered
2. Nondirective: The nondirective approach is subordinate-centered and uses two-way communication.
3. Combined: The combined approach consists of components of both the directive and nondirective approaches.

(pg. 68)

Question 28

What are the factors to consider when choosing a setting for a session?

Answer 28

1. Location
2. Space
3. Time

(pg. 69)

Question 29

What are the four methods of responding during a session?

Answer 29

1. Questioning- Involves using open-ended questions that probe and prompt your subordinate to disclose
2. Reflecting- Involves accurately paraphrasing the subordinate’s specific content and feelings, and then restating it back to them.
3. Summarizing- Involves combining several of the subordinates’ thoughts into broader comments, this helps keep the session on track, especially those that may run longer than expected.
4. Silence - Involves natural pauses that gives the subordinate time to think about an answer.
   (pg. 71)

Question 30

What are the post-session activities?

Answer 30

Documenting the Session (pg. 71)

Question 31

What are the two types of Counseling Sessions?

Answer 31

event-oriented counseling and performance and professional growth counseling (pg. 73)

Question 32

Define professional and growth counseling?

Answer 32

Includes planning for individual and professional short- and long-term goals. (Proactive in nature)

(pg. 74)

Question 33

Define event-oriented counseling?

Answer 33

Involves a specific event or situation that may be tied to a personal situation as well as superior or substandard duty performance

(pg. 73)

Question 34

Define narrative writing:

Answer 34

Relates a clear sequence of events that occurs over time (can be ficition or non-ficition)

(pg. 82)