SAP Signavio Process Transformation Suite Integration

Question 1

Process Intelligence can be integrated in further products of SAP Signavio Process Transformation Suite - name 3 of those product

Answer 1

-SAP Signavio Collaboration Hub:
—Monitoring Widgets
—Customer Journeys and Live KPI
-SAP Signavio Process Manager:
—Operational Insights
-SAP Signavio Process Governance:
—Case Export / Workflow Mining

Question 2

What products does the Process Collaboration Hub have?

Answer 2

all SAP Signavio products such as Process Manager, Process Governance and Process Intelligence.

Question 3

Why is the Process Collaboration Hub essential for process intelligent analysts?

Answer 3

Data, process models, workflows, dictionary, and analysis can all be accessed directly from the Hub. There is Dashboards, Investigations, or Monitoring Widgets that can be linked into process diagrams.

Question 4

What is monitoring widgets?

Answer 4

A launchpad that can be used as a central access point for SAP Signavio Products and especially for the monitoring of Process Intelligence content e.g most important widgets or most relevant KPIs and statistics

Question 5

Benefits of monitoring widgets?

Answer 5

-Fast sharing
-Leverage the benefits of Signavio products from one location
-Gain insights and act immediately

Question 6

Steps to setting up monitoring widgets?

Answer 6

1. in your investigation in PI, select a widget and click on the 3 dots, and select ‘copy widget ID’
2. go to to collaboration hub setting > home page > monitoring widgets and then paste the widget ID
3. check the monitoring widget on the collaboration hub landing page [like a dashboard]

Question 7

What is Customer Journey widgets from SAP Signavio Journey Modeler?

Answer 7

A table-based customer journey which gives a holistic presentation of available information. All relevant information, such as process steps, phases, emotions and data can be seen at a glance.
[can also have widget ID copied and added to landing page]

Question 8

Why are Customer Journey widgets helpful?

Answer 8

you can gain a better understanding of the Process Intelligence key insights or values, such as durations and costs

Question 9

What is Process Live Insights from SAP Signavio Process Manager

Answer 9

the new way of showing live process performance insights on top of traditional process diagrams

Question 10

Explain how live insights work

Answer 10

1. Choose a widget in Process intelligence to copy their widget ID
2. go to process manager and open the BPMN or diagram you would like to use, select live insights on the left hand side and drag-and-drop the to the position you would like
3. each shape requires a driving widget to be configured to it - this is done by opening the attributes tab
4. save and publish the BPMN diagram and it should be available on the collaboration hub and users and can drill into the shape and view connected widgets

Question 11

How are Process Live Insights helpful?

Answer 11

-Create dynamic process diagrams
-Expose Process Performance Indicators to multiple internal stakeholders and executives
-Make process management accessible in your organization

Question 12

Explain the ‘Average Time of Ticket to Resolution’ live insight

Answer 12

a driving widget

Question 13

Explain the ‘Ticket to Initial Reaction Time’ live insight

Answer 13

a display-only widget and is used to provide context or additional info

Question 14

3 benefits of process integration

Answer 14

1. It allows you to make live and dynamic process diagrams.
2. Easily show Process Performance Indicators
3. Reduces maintenance time employees spend on data analytics.

Question 15

What is Workflow Mining from SAP Signavio Process Governance?

Answer 15

a new feature which allows you to quickly export event logs from the executed workflows and perform process analysis with PI

Question 16

Benefits of Workflow Mining

Answer 16

-Understand real execution of workflows
-Improved management and monitoring
-Better compliance

Question 17

Steps to workflow mining

Answer 17

1. open SAP Signavio Process Governance > select tab ‘analytics’ and create or open existing report
2. select the process’ you would like to analse
3. configure the table by selecting at least the following options: case ID, time stamp, case or activity name
4. after creating table, extract the data and import it into a new PI process