Sales Playbook Flashcards

(45 cards)

1
Q

What are the criteria for pre-qualifying a lead? 4 things.

A
  • Target industry
  • No hard implementation blockers
  • Prospect can lead us to Champion or is Champion?
  • Impactful problem identified
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2
Q

What are the key checks for moving an opp out of qualifying? 8 things.

A
  • No tech or process blockers
  • Trigger to change identified
  • Pain quantified (metrics)
  • Budget considerations discussed
  • Competitors identified
  • Close date estimated
  • Champion validated
  • Economic Buyer identified.
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3
Q

What are key elements of a proposal? 6 things.

A

Executive summary (1-page).

Business case (why now?).

Solution details (what?).

Macro-planning (how?).

UpSlide’s credentials (who?).

Pricing (how much?).

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4
Q

What is the role of the Mutual Action Plan (MAP)?

A

Align on key milestones, ensure collaboration with the Champion, and maintain control of the process.

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5
Q

What is the goal of proposal validation?

A

To secure a verbal agreement from the Economic Buyer.

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6
Q

What are the stages of the sales cycle?

A

Pre-qualifying -> Qualifying -> Proposal Building -> Proposal Validation -> Obtaining Go -> Closed

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7
Q

What activities are involved in proposal validation? 3 things

A

Proposal meeting, negotiation (if needed), and sending the business quote.

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8
Q

What should be achieved in the proposal meeting?

A

Confirmation of value proposition, alignment on closing and implementation plan, and financials validation.

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9
Q

What is the exit criteria for proposal validation?

A

Proposal pitched, stakeholders aligned, financials agreed, and quote sent.

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10
Q

What is a “trigger to change the current state”?

A

A time-sensitive, business-specific event creating urgency and prompting immediate action.

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11
Q

What are the key components of validating a Champion?

A

Personal interest in the deal, influence or power within the company, and proactive collaboration.

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12
Q

Why is quantifying pain important?

A

It positions you as a strategic partner, helps with ROI discussions, and builds trust with decision-makers.

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13
Q

What is a frequent mistake during proposal validation?

A

Not aligning the proposal with the Champion and key stakeholders.

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14
Q

What are the key characteristics of a valid trigger?

A

Internal: Executive priorities, RFP deadlines.

External: Regulatory changes, market shifts.

Personal: Career targets, recognition.

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15
Q

What are the main decision criteria to uncover from your champion / prospect?

A

Pricing preferences.

Product features needed.

Credentials and track record.

Implementation success likelihood.

Corporate robustness (e.g., company size, profitability).

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16
Q

What are good competitor-related questions to ask?

A

What did you like about them that you don’t like about us?

What do you like about us that you didn’t like about them?

How would you rate us so far?

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17
Q

What questions help validate a Champion?

A

What’s in it for them if the deal succeeds?

How are they driving internal discussions?

Do they have access to key decision-makers?

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18
Q

What should you understand about the prospect during negotiation? 3 things

A

Their objectives.

Success metrics (e.g., cost savings, productivity gains).

Their purchase process nuances.

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19
Q

Why should you let the prospect speak first?

A

It reveals their priorities and sets the negotiation tone. (“Whoever speaks first loses.”)

20
Q

What are valid gets to request during negotiation if you give them something?

A

Early close date.

Reference commitments.

Marketing collaborations (e.g., LinkedIn posts, event panelists).

21
Q

Why is the proposal critical in closing?

A

It connects business objectives to financials, reassures decision-makers, and highlights ROI, making the price a no-brainer.

22
Q

How should financials be presented?

A

In a single slide with clear ROI estimates and optional scopes.

23
Q

How do you quantify pain effectively? 3 things

A

Calculate productivity gains (e.g., hours saved per user per month).

Estimate financial impact (e.g., reduced errors, compliance costs).

Include non-core benefits (e.g., employee satisfaction).

24
Q

What’s a common pitfall when quantifying pain?

A

Framing UpSlide as an expense rather than a cost-saving investment.

25
When does the qualifying end?
In truth, never. You should always be turning up to meetings ready to ask questions. - have you fully tested your Champion? - what key objectives of the economic buyer does this align with? - why are they signing now?
26
What makes up 80% of the sale?
Qualification. If you have asked impactful questions and got impactful information, then you are 80% of the way there. It is mostly all about the information you gather.
27
How do you gain trust and credibility during the qualification / questioning process?
By sharing inside knowledge to the industry e.g., client stories from one of their competitors stats about the industry they don't know
28
What are you?
AN EXPERT!! You do this for a living, day in and day out. Back yourself. You know that you need to qualify before you show a demo. You know that having a broken link won't work for them in the long run. BE CONFIDENT IN THIS
29
How do you create urgency in a deal?
You must find the trigger. A good trigger = the objective of the economic buyer. To find the trigger, start with the pain. e.g., analysts waste 3/4 hours a week on manual tasks. Then ask, SO WHAT? Why does this matter? Why does this mean they won't hit their annual targets/objectives?
30
How to secure a close date?
Your prospects want to know when they will have UpSlide on their laptops, so you must work back from this date, factoring in 10 weeks of setup to get a close date. Want this for the summer intake in June? Then we need to have this agreed by end of March.
31
How should you be turning up to every call?
SUPER SHARP. Have it written down: - what is a good outcome from this? - what MEDDPICC fields do you need? - what's in it for the other person? - what value are you bringing to the table?
32
When someone is being really positive about the product and loves it, what should you do?
Continue to test them. Ask for the connection to the senior stakeholders straightaway. If they push back, ask why. What haven't they seen to convince them the seniors would get value from this?
33
Why do you always need to be active listening when a prospect is speaking?
Because you need to latch on to the micro messages they drop. If they mention a tech committee, DIG DEEP. Who sits on it? Who leads it? Why has it been setup? How does it feed into the broader company's objectives?
34
What should you do before asking about metrics?
Ask about the bigger strategy for the firm and the c-suite's objectives for the year. Then, using this, ask about metrics that they are tracking. This will help you shape the UpSlide questions to fit this narrative.
35
What should default next steps be?
It should always be to connect to decision makers. Get to them as soon as possible. If the decision makers want to hear from analysts, then go to analysts. But don't go here first. Go to the DM's first.
36
How should you look at enterprise opps in your pipeline?
Never depend on enterprise opps to close to hit target. Do self prospection on mid market all the time and make sure you have enough to cover you
37
How does outbound qualification differ to inbound?
You must create the urgency when doing outbound, and find the need. We must show to our clients that we can help them make more revenue -> this can only be done through connecting with decision makers/influencers (P1/P2), focus here and get the info about PROJECTS
38
How can you get quick wins in the pipe?
If new logo's aren't coming in, go to expand. Look to expand clients to give a hand up when pipeline is looking dry.
39
Why is qualification important, even if your pipeline is less full as a result?
If you aren't able to talk about projects with your Champion, why now, why change etc. then a demo is pointless. You are just delaying the 'too expensive' or 'not the right time' objection
40
What are the two reasons all deals fail?
All deals fall down because the qualification isn't done or the Champion isn't good enough. If you have both, then you'll be fine
41
What should you always be with your champion?
Be the driver, be the person who knows what a good outcome is and what the next steps should be. Allow them to suggest next steps but don't take face value answers; always politely challenge
42
Questions to ask about the competition?
What do you like in COMPETITOR? What don't you like in COMPETITOR? Why would you go for us? Why would you go for COMPETITOR?
43
Why is it okay to politely challenge your Champion?
It's a business relationship - you are an expert in what you do. It's ok for you to challenge on them; if we don't do this you will both lose time and neither of you want that.
44
What's the best way to talk about competitors?
Avoid it, don't give it much attention because then you validate their choice and if you keep asking questions it makes you seem afraid You can ask 'who else are you looking into?' and when they say, just laugh and say ok. Then let them ask you questions for info/comparison and give a 'different world' type of argument, be brief. Don't be forthcoming in giving loads of info, and just be complementary about them.
45
How should you talk about pricing with competitors?
Just say they're a lot cheaper because they're doing something completely different. But let them come to you with the questions.