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United Airlines Training > Safety & Service: Terminology > Flashcards

Safety & Service: Terminology Flashcards

1
Q

AFT

A

Rear most section of aircraft.

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2
Q

AFT Galley

A

Economy Plus and Economy Galley

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3
Q

Below the Wing

A

All operations and activities that occur on the ground like fueling the aircraft, loading and unloading baggage, wing walking, etc.

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4
Q

Bulkhead

A

A term used to define any dividing wall in the aircraft.

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5
Q

Cabin

A

The interior of the aircraft where the customers are seated.

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6
Q

Charter Flights

A

Flights that are operating with a sports team or group that have exclusive use of the aircraft and are isolated from the general public.

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7
Q

Choice Menu

A

Snacks and meals available for sale in economy plus an economy service.

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8
Q

Core4 Service Standards

A

Core4 service standards are standards that shape how we interact with our customers and each other. Safe, caring, dependable and efficient. Core 4 serves as our framework for the way we make decisions.

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9
Q

Customers

A

The passengers traveling are always referred to as customers. FAs always need to be aware of our customers and their needs.

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10
Q

Deplane

A

Term used to indicate customers leaving or exiting the aircraft.

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11
Q

Doghouse

A

A small compartment on the aircraft cabin used to stow equipment.

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12
Q

Domicile/ Base

A

Geographic area designated by United where FAs are based.

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13
Q

Economy Plus

A

Economy Plus seats are located in the economy cabin. These seats have extra legroom.

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14
Q

Eco-skies

A

As part of United corporate commitment to protecting the environment, we recycle aluminum cans, plastic bottles, newspapers, magazines, and menus on all flights worldwide.

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15
Q

Express Dining

A

Customer may not want to eat during the main meal service and request to a later time.

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16
Q

Ferry Flights

A

The transfer of an aircraft from one point to another, without customers.

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17
Q

Final Descent

A

Final cabin preparation prior to landing.

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18
Q

Fuselage

A

The body of the aircraft to which the wings and tail are attached to.

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19
Q

Galley

A

The kitchen area on board the aircraft were meals and beverages is prepared.

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20
Q

Galley Packing Diagram

A

Galley packing diagram provides a map of where everything is located in the galley.

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21
Q

Gate

A

Area where customers check in and wait before boarding the aircraft.

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22
Q

Hemispheres Magazine

A

It is a monthly in-flight magazine. Hemisphere is found on United and United Express flights in the seat back pockets.

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23
Q

Hub

A

A large airport where an airline connects customers. United operates hubs in
-Cleveland, Ohio (CLE)
- Denver, Colorado (DEN)
-Newark, New Jersey (EWR)
-Guam (GUM)
-Washington, D.C (IAD)
-Houston, Texas (IAH)
-Los Angeles, California (LAX)
-San Francisco, California (SFO)

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24
Q

Inboard

A

The area in the cabin nearest the center of the aircraft.

25
Q

Inflight Customer Kit (IK)

A

A blue canvas bag containing items related to customer needs, band aids, coat tags, reports, etc.

26
Q

Inflight Services

A

The department of FAs at United Airlines

27
Q

Initial Descent

A

Is the begin of phase 4 of a flight. It starts the beginning id preparing the cabin for landing.

28
Q

International Purser/ Purser

A

Is leadership-based program for international flights. The Domestic Purser is the lead position on domestic flights.

29
Q

Jet Bridge

A

A walkway connecting the aircraft to the gate area, also known as the loading bridge.

30
Q

Lavatory

A

Restrooms located in the aircraft.

31
Q

Main Canin

A

The economy section of the customer cabin.

32
Q

Main Meal Service

A

The first meal service after takeoff.

33
Q

Manuals App

A

The library where all digitally-formatted Inflight Services Manuals are housed.

34
Q

Mid-Flight Service

A

Mid-Flight services are offered in our long-haul flights. It’s a light meal service halfway through the flight.

35
Q

MileagePlus

A

Customer loyalty program designated to earn miles and awards.

36
Q

Narrow-body

A

Aircraft’s with one aisle, includes:
-Airbus A319/A320
-Boeing 737
-Boeing 757

37
Q

Onboard

A

Anyone or anything located in the aircraft.

38
Q

On-time

A

United aims for excellence in attendance, our business thrives on our on-time performance everyday

39
Q

Outboard

A

The area in the cabin closest to the exterior of the aircraft.

40
Q

Overhead Bins

A

Storage compartments located above the customers seats.

41
Q

Phases of Flight

A

Specific stages of flight with designated safety and service duties. Placard Sticker or posting in the aircraft cabin with information.

42
Q

Pre-arrival Service

A

The last service prior to landing.

43
Q

Pre-boarding

A

Pre-Board is available for military service members in uniforms, customer with disabilities and families with children 2 years and younger.

44
Q

Pre-Departure Service

A

This service is accomplished during boarding for our first-class customers.

45
Q

Pre-meal Beverage

A

A beverage service accomplished after take-off and prior to the meal service.

46
Q

Premium Transcontinental

A

Premium transcontinental flights span the continental U.S. Currently, they are
-New York/ Newark to/from LAX,
-New York/ Newark to/from SFO,
-Boston to/from SFO

47
Q

Purser

A

A FA working as the leader of the flight crew.

48
Q

Quick Turn

A

When an aircraft is delayed inbound to a station and all station personnel and crew work together within a condensed time frame to get the flight back on schedule.

49
Q

Restock

A

Additional galley supplies used to replenish the main beverage cart.

50
Q

Service Standards

A

Criteria set for service presentation to customers.

51
Q

Standby (Shift)

A

A reserve FA scheduled for a standby shift at the airport. Reserves maybe assigned a trip during the 4 hour shift.

52
Q

Star Alliance

A

A multi-member airline network that connects customers throughout the world; United is founding member of the Star Alliance Network.

53
Q

Tail/ Ship Number

A

Each aircraft in the United Airline fleet is issued a number and this number is painted near the rear of the aircraft and is referred to as the tail number or ship number. You can also find this number on a placard on the flight deck door and in the aft galley area.

54
Q

Three Row Rule

A

A FA should never be more than three rows away from a beverage/ meal cart when in the aisle.

55
Q

Trans-Atlantic

A

Any flight which crossed the Atlantic Ocean.
Example: Newark to Frankfurt Tran’s-Pacific Any flight which crossed the Pacific Ocean.
Example 2: San Francisco to Guam.

56
Q

United Clean Plus

A

This is a continued effort to deliver an industry-leading standard of cleanliness.

57
Q

United App

A

The United app that provides customers with boarding passes and travel options, push notifications about their flights, personalized greetings and so much more.

58
Q

Wide-Body

A

Aircraft that had two aisles. In the United fleet they are Boeing 767, 777, and 787.

United Airlines Training (12 decks)

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