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United Airlines Training > Safety & Service: Items > Flashcards

Safety & Service: Items Flashcards

1
Q

Amenity Kit (AKT)

A

Complimentary kit for UPB customers containing amenities for customers during their flight.

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2
Q

Atlas Carriers

A

Carts/ Carriers are used to stow items needed during flight

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3
Q

Beverage Cart

A

A cart specifically designed for the aircraft; used to serve beverages.

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4
Q

Blue Liner

A

A liner which is placed on top of beverage cart and service station.

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5
Q

Bulk Amenities (BA)

A

Intra-Asia only; bulk amenities consisting of Dental kit, Ear Plugs, and Eye Mask.

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6
Q

Bulk Silverware

A

Bulk utensils boarded for service

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7
Q

Carafe

A

This is used to make hot tea or hot water for the beverage service

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8
Q

Chef’s Tips

A

Used to assist FAs with presentation and preparation of meal selections in the premium cabins

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9
Q

Children Travel Kits

A

Includes both safety items and activities to keep children engaged during the flight. The kit is suitable for children ages 2-10 but may be given to older children as needed.

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10
Q

Chillers

A

Provide chilled are and are turned on to ensure meals remain fresh during flight.

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11
Q

Choice Menu

A

Name of United’s food for sale program in United Economy on most flights in the Americas.

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12
Q

Coffee Warmer

A

Hot plate used to keep coffee warm

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13
Q

Cold cups

A

Blue clear cups used to serve any cold beverages

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14
Q

Condiment Caddy

A

Used to hold sugar, sugar substitute, stir sticks and serviettes during the beverage service.

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15
Q

Cooling Gel Pillow (UPB only)

A

United Polaris cooling gel pillows.

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16
Q

Crew Meals

A

Meals boarded specifically for pilots and FAs

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17
Q

Crew Rest Lanyard

A

Lanyard is used to block specific seats for FAs crew rest.

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18
Q

Day Blanket

A

Provided to customers on international flights seated in UPB, PB fleet elevates services and comfort on long-haul international and p.s (premium service) flights.

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19
Q

Documentation Bag

A

International Document Nag includes all forms needed to enter the U.S and specific countries

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20
Q

Double Carriers with Assist Pull

A

A compartment in galley which can house 2 atlas carriers. It has an assist pull in order to reach the carrier in the back.

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21
Q

Downline Catering

A

Food items boarded on one flight to be used on the next flight.

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22
Q

Economy Pillow Packs

A

Economy pillows are boarded on international flights.

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23
Q

Eco-skies Bag

A

This bag is used to collect recycling items such as soda, cans, newspapers and plastic cups.

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24
Q

First Class Blanket Tote

A

Grey tote found in overhead bin in United First, contains blue blankets for customers seated in first class.

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25
Q

Flight Deck Pack

A

Placed on co-pilot seat or in forward galley. This pack contains pilot bag, Sani-com wipes, cloth wipes, large alcohol wipes, nitrile gloves, and surgical masks.

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26
Q

Food Service Check Sheet

A

This form provides quantity, description of items catered and if down-line catering applies.

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27
Q

FWD Galley

A

Forward Galley

28
Q

Galley Drain

A

Used to pour out certain liquids such as hot tea or opened sodas.

29
Q

Galley Mounted Cork- Puller

A

Mounted in UPB galleys on some aircrafts and are used to open corked wine bottles.

30
Q

Half Carts

A

Half sized carts are used to stow service items such as soda, juice, and/or meals.

31
Q

Hot cups

A

Cups used to serve hot liquids

32
Q

Hot Towels

A

Provided to customers on our premium transcontinental and international flights.

33
Q

Infant Life Vest Pouch

A

Provides flotation to an infant or small child in a ditching or water landing.!

34
Q

Landing Scent Sachet

A

Poured onto hot towels with hot water to provide a refreshing scent to our customers.

35
Q

Linen Bag

A

Used to collect soiled linens before placing in an empty atlas carrier.

36
Q

Linen Kit

A

Boarded on international flight for meal service. Linens are placed on tray tables prior to starting the meal service.

37
Q

Liquor Provisioning Form (LPF)

A

(International flights only) this form is filled out by galley FAs international flights for liquor provisioning in each cart.

38
Q

Lengthy Tarmac Delay Kit

A

U.S department of transportation require water and snack are provided to customer within the first two hours of delay or diversion.

39
Q

Mattress Pads (MP)

A

Boarded on international flights for customers in UPB

40
Q

Meal Cart

A

A cart specifically designed for the aircraft. it is used to serve and/or sell in United Economy

41
Q

Meal Order Form

A

A form that is used by FAs to take customer meal and beverage order.

42
Q

Menu

A

Menus are distributed to customer in UPB. Menus provides customers with details about the meal served on flight.

43
Q

MID Galley

A

Mid galley is located on Boeing 757, 767, 777 and 787.

44
Q

Misting Spray

A

(UPB lavatory only) Boarded on international flight for UPB.

45
Q

Motion Sickness Bag

A

Are placed in the seat back pocket on aircraft. It is used in case a customer is not feeling well.

46
Q

Pajamas Tote (PJT)

A

Boarded on international flight for UPB

47
Q

Pick-up Pan

A

Multi-purpose trays. They can be used to collect or deliver items to customers.

48
Q

Pull Out Trays

A

Pull out trees are stowed in cart and are used as a serving station during a beverage service.

49
Q

Quarter Turns

A

Are used to secure carriers, carts, and compartments.

50
Q

Safe-pour Lid

A

Must be used anytime coffee pots are not in coffee makers.

51
Q

Seat Belt Extension

A

For use on all non-airbag standard seatbelts.

52
Q

Silver Noise Reduction Headphone
(NRHT)

A

Headsets for UPB

53
Q

Silver Tray

A

Used to serve meals and/or beverages to customers in first class

54
Q

Spare Safety Cards

A

Additional safety cards in case a customer does not have one in the seatback pocket

55
Q

Special Meals

A

These meals are ordered by customers with a specific dietary restriction.

56
Q

Spring-loaded Quarter Turn

A

Spring-loaded Quarter turn are latches in the gallery to secure carts.

57
Q

Standard Carriers

A

Carriers are placed in the galley by catering. They are used to stow service items.

58
Q

Standard Carts

A

Carts are placed in the galley by catering. They are used to stow service items.

59
Q

Three-tier Cart

A

This car is used in UPB, UB and UF to present and deliver service items to customers. It provides an efficient and visually appealing delivery to our customer.

60
Q

Trash Can Liner

A

Must ensure each trashcan cart is lined with a trashcan liner, before placing anything inside the trashcan

61
Q

Trash Cart

A

Trash carts are stowed in galleys.

62
Q

UPB Headrest Cover

A

The head covers are placed on the headrest in UPB by our cleaning team.

63
Q

UPB Amenity Kit

A

United Polaris Amenity Kit.

64
Q

UPB Duvet

A

United Polaris Dubet covers.

65
Q

Warming Ovens

A

Warming ovens are located in the galleys of specific aircraft. They are used to warm up breads and croissants.

66
Q

Water Spigot

A

Water faucet in galley. Provides hot or cold potable water.

United Airlines Training (12 decks)

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