Safety & Service: Acronyms

Question 1

1K

Answer 1

Elite status within the Mileage Plus program. Members receive numerous upgrades and rewards.

Question 2

A/C

Answer 2

Aircraft

Question 3

CA

Answer 3

Captain: they sit in the left seat of the flight deck and is identified with four stripes on their uniform

Question 4

CCS

Answer 4

Crew Communication System: designed for a variety of crew scheduling functions and company services. CCS is accessible from the base and home computers through the internet

Question 5

CQ

Answer 5

Continuing Qualification: annual training all FAs must attend. In CQ, FAs review procedures and are evaluated on all safety and security responsibilities

Question 6

CRM/TEM

Answer 6

CRM is the promotion of safe operations and overall performance through optimum use of available resources including people, procedures and equipment.
TEM is the promotion of safe operations through the continuous process of identifying, avoiding and managing
operational threats and human errors.

Question 7

CS

Answer 7

Crew Scheduling: department responsible for assigning crew members to a flight

Question 8

CSR

Answer 8

Customer service Representative: agents working in the airport terminal who serve customers and help crew with incoming and outgoing flights.

Question 9

DH

Answer 9

Deadhead: Transportation for non-working crew members from one point to another to cover a flight or return to the base.

Question 10

Demo

Answer 10

Demonstration: Also known as the Safety Demonstration. A demonstration of the safety features on an aircraft presented to the customers through a video or my the FAs prior to every flight.

Question 11

DOT

Answer 11

Department of Transportation: the governmental agency that governs the economic concerns of the airline industry.

Question 12

eFAAB

Answer 12

Electronic Flight Attendant Announcements Booklet: Contains important safely and service announcement information for customers.

Question 13

eFAOM

Answer 13

Electronic Flight Attendant Operations Manual: Manual for FAs containing regulations, standards, policies and procedures necessary to conduct FA duties and responsibilities on the aircraft.

Question 14

eIPPM

Answer 14

Inflight Policies and Procedures Manual: Contains policies, procedures and standards for all United FAs

Question 15

EVAC

Answer 15

Evacuation: used to describe the quickest and most orderly method to exit customers from an aircraft in an emergency situation

Question 16

FA

Answer 16

Flight Attendant

Question 17

FAA

Answer 17

Federal Aviation Administration: Government agency which regulates the safety of airline operations through specific Federal Aviation Regulations (FARs)

Question 18

FAFR

Answer 18

Fatigue Report: This is a confidential reporting tool that allows FA: to proactively identify and report instances of fatigue before they occur, and ask questions - all while remaining confidential

Question 19

FAR

Answer 19

Federal Aviation Regulation: Regulations that impact FSs policies, procedures and responsibilities

Question 20

FAST

Answer 20

Inflight Administration: a department which support FA needs regarding regular work, absences and leaves, scheduled training and other information regarding parameters in the current JCBA (Joint Collective Bargaining Agreement)

Question 21

FO

Answer 21

First Officer: pilot who sits in the right seat of the flight deck and has three stripes on their uniform.

Question 22

FWD

Answer 22

Forward: Front of the aircraft toward the flight deck.

Question 23

GS

Answer 23

Global Services: invitation-only MileagePlus premier status level

Question 24

IATA

Answer 24

International Air Transport Association: an international trade body representing some 230 airlines comprising 93% of scheduled international air traffic. The organization also represents, leads and serves the airline industry.

Question 25

IFR

Answer 25

Inflight Final Report: Final flight info that includes flight #, security info, minimum crew, flight schedule, board time, flight crew, schedule departure, block to block, flight time and passengers of interest cont/list.

Question 26

IOR

Answer 26

Irregular Operations Report

Question 27

IRO

Answer 27

International Relief Officer: An extra pilot scheduled in a flight used to relieve the working pilots for their crew rest.

Question 28

ISAP

Answer 28

Inflight Safety Action Program

Question 29

ISD

Answer 29

Inadvertent Slide Deployment: An incident in which the emergency slide of an aircraft is released from the slide pack housing for any reason other than an emergency evacuation.

Question 30

ISW

Answer 30

Inflight Service Weekly: Brings you updated to policies and procedures, catering news, reminders, and other important information.

Question 31

JCBA

Answer 31

Joint Collective Bargaining Agreement

Question 32

J/S

Answer 32

Jumpseat: retractable seat which seat belts located near exits or in-flight deck; for FAs (or pilots in flight deck) to sit during takeoff and landing.

Question 33

KCM

Answer 33

Known Crew member: Program that expedites flight crew-member’s access to airport sterile areas and reduced passengers screening-line congestion. Crew-members may clear security checkpoints at participating airports by using designated KCM security lane.

Question 34

LTD

Answer 34

Lengthy Tarmac Delay

Question 35

REV

Answer 35

Revision

Question 36

SSR

Answer 36

Special Service Request: Identifies specific customer requests for assistance, including wheelchairs, electric carts,disabled passengers, unaccompanied minors and pets in the cabin. FAs can view the SSR codes for their flight in LINK and on the IFR (Inflight Final Report)

Question 37

TOL

Answer 37

Take-Off Learning: learning resource portal. It provides all employees access to resources and a chance to explore new skills, develop in their current role or a role you aspire to move to or learn something about United’s business.

Question 38

TSA

Answer 38

Transportation Security Administration: Government group who protects the nation’s transportation systems to ensure freedom of movement for people and commerce.

Question 39

UB

Answer 39

United Business: Forward cabin on flights operating to/ from Canada, Mexico, the Caribbean, Central America and northern South America, as well as intra-Pacific routes where UnitedPolaris business class is not available.

Question 40

UE

Answer 40

United Economy: class cabin

Question 41

UF

Answer 41

United First: forward cabin for customers traveling within the U.S., and Hawaii with the exception of p.s (premium service) flights.

Question 42

UPP

Answer 42

United Premium Plus: Premium seats on long-haul international flights and select domestic flights. They feature roomy seats, more spacious environment and includes an upgraded dining experience.

Question 43

UPB

Answer 43

United Polaris Business Class: name of forward cabin on 2-class aircraft and the middle cabin on a 3-class aircraft. This business class product across the whole fleet elevates services and comfort on long-haul international and p.s (premium service) flights.