Safety Critical Communication

Question 1

What is the ABCP Protocol? (4)

Answer 1

*Accurate
*Brief
*Clear
*Professional

Question 2

What do you need to say? (5)

Answer 2

*State who you are, your role and your employer
*Check who you are speaking to and ensure that it is the correct person
*Give your location
*State your reason for calling
*Clarify the assistance required (if any)

You need to ensure the whole message is repeated back to check understanding

Question 3

Give the following signal ID

BS
08
44

Answer 3

Bravo Sierra
Zero Eight
Four Four

(Use individual numbers)