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(3) Organization & Administration > S3_L1: Controlling as a Managerial Function > Flashcards

S3_L1: Controlling as a Managerial Function Flashcards

1
Q

______ is a process of
Measuring performance & taking action to ensure desired results

A

Controlling

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2
Q

Planning moves (1)_____ into all the other functions, and controlling reaches (2)____ to the plans

A
  1. forward
  2. back
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3
Q

The following are true regarding controlling, EXCEPT:

A. Measuring & correcting the activities of the organization
B. Final activity in the functional chain of management activities
C. Ensures that plans are being appropriately implemented
D. A part of monitoring function
E. None

A

B. Final activity in the functional chain of management activities

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4
Q

Which of the following is not the purpose of controlling:

A. Making Efficient use of Resources
B. Ensuring Organizational Stability
C. Facilitating Coordination in Action
D. Judging Accuracy of Standards
E. Accomplishing Organizational Goals

A

B. Ensuring Organizational Stability

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5
Q

TRUE OR FALSE: Goals are the “be all and end all” of the organization

A

True

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6
Q

TRUE OR FALSE: Standards need to be modified depending on the external factors

A

True

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7
Q

This is a prerequisite of control that comprises of job description and organizational charts as a result of the organizing function

A

Organizational structure

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8
Q

Enumerate the TOOLS of Control.

A
  1. Information Control
  2. Financial Control
  3. Operational Control
  4. Behavioral Control
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9
Q

Enumerate the TYPES of Control.

A
  1. Concurrent Control
  2. Feedforward Control
  3. Feedback Control
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10
Q
  1. Apply to processes as they are happening
  2. Measure the quality of results after the process is completed
  3. Used to guide future planning, inputs, and process designs
  4. Focus on operations before they begin
  5. Goal is to prevent anticipated problems

A. Concurrent Control
B. Feedforward Control
C. Feedback Control

A
  1. A
  2. C
  3. C
  4. B
  5. B
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11
Q
  1. Monitoring of ongoing operations to ensure that they are being done according to plans
  2. Used for rewarding, disciplining, training, or promoting individuals
  3. Also known as Yes-No Controls
  4. Prevent problems from becoming worse
  5. Designed to ensure that work activities produce the correct results.

A. Concurrent Control
B. Feedforward Control
C. Feedback Control

A
  1. A
  2. C
  3. A
  4. A
  5. A
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12
Q

Assess how efficiently and effectively an organization’s transformation processes create goods and services

A. Information Control
B. Financial Control
C. Operational Control
D. Behavioral Control

A

C. Operational Control

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13
Q

Budget and Audits

A. Information Control
B. Financial Control
C. Operational Control
D. Behavioral Control

A

B. Financial Control

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14
Q

Total quality management (TQM) that uses statistical process control

A. Information Control
B. Financial Control
C. Operational Control
D. Behavioral Control

A

C. Operational Control

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15
Q

Facilitate achieving the organization’s profit motive by monitoring and controlling the direction, allocation, and usage of its financial resources

A. Information Control
B. Financial Control
C. Operational Control
D. Behavioral Control

A

B. Financial Control

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16
Q

Utilizes performance appraisal, direct supervision, & disciplinary sanctions.

A. Information Control
B. Financial Control
C. Operational Control
D. Behavioral Control

A

D. Behavioral Control

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17
Q

A set of systems and procedures that gather data from a range of sources, compile it and present it in a readable format.

A

Management Information System (MIS)

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18
Q

A plan expressing the projected activities of the organization in numerical terms

A

Budget

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19
Q

Is a formal, structured system that compares employee performance to established standards.

A

Performance appraisal

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20
Q

A behavioral control technique used by the supervisor to give on-going guidance & instruction

A

Coaching

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21
Q

A process through which one person helps another by purposeful conversation in an understanding atmosphere.

A

Counseling

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22
Q

corrective actions taken by a supervisor when an employee does not abide by organizational rules and standards

A

Disciplinary sanctions

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23
Q

______ are an informal approach to resolving conflicts

A

Grievances

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24
Q

Examination and verification of accuracy records

A

Audits

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25
Q

________ by _____ attempts to control only deviations that go beyond a specific limit

A

Management by Exception

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26
Q

Enumerate the 2 types of standards of performance.

A
  1. Quantitative
  2. Qualitative
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27
Q
  1. Measurable & tangible
  2. Non-Measurable & intangible
  3. Affects how people in the organization work
  4. Done through obtaining feedback from surveys or through observation
  5. Examples are Time & Output

A. Quantitative
B. Qualitative

A
  1. A
  2. B
  3. B
  4. B
  5. A
28
Q

TRUE OR FALSE: Controlling is a regular cycle that gains information from feedback thus enables a more concrete and practical planning. It entails a circle that seeks to evaluate progress by looking back and make adjustments based on experience, data, and learned knowledge

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

29
Q

TRUE OR FALSE: Performance is measured against set standards before and after a task is completed. Its purpose is to ascertain if targets were achieved

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

D. Only the 2nd statement is true

30
Q

TRUE OR FALSE: Always start with positive corrective action. However, if all else fails, use a negative one.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

31
Q

The Grievance Procedure is a conflict resolution method that has 2 kinds of steps. What are they?

A
  1. Informal Step
  2. Formal Step
32
Q

This is a kind of termination that is involuntary and is initiated by the organization

A

Discharge

33
Q

This is a kind of termination that is initiated by the organization for non-disciplinary reasons.

A

Lay-off

34
Q

This is a kind of termination that is voluntary & initiated by an employee

A

Resignation

35
Q

_____ is the regulation of activities according to requirements of plans

A

Controlling

36
Q

Enumerate the pre-requisites of Control

A
  1. Organizational plans
  2. Organizational structure
37
Q

Plans / objectives / targets to be achieved which are established during planning function. These are established criteria against which actual results can be compared or judged.

A

Standards

38
Q

TRUE OR FALSE: Standards must be flexible to be adjusted according to current conditions

A

True

39
Q

What are the techniques used in measuring actual performance?

A

1.Examination of Written data
2. Actual observation of work being done

40
Q

How is Actual observation of work being done observed by a manager?

A

Through management by walking around (MBWA)

41
Q

What principle require written reports only for activities identified as not up to standards?

A

Exception principle

42
Q

Why does a manager need to compare actual results with their organization’s standards?

A

To see if targets were met or to reveal any deviations to the set targets

43
Q

This is an allowable or acceptable range of variation/deviation from standards

A

Allowable Variance

44
Q

Deviations or differences that exceed this range would alert the supervisor to a problem

A

Management by Exception

45
Q

Fill in the blanks: Correcting deviations from standards

  1. Analyze the _____ found
  2. Find the _____ of deviation from standard
  3. Take _____ to remove or minimize the cause
A
  1. deviations
  2. cause
  3. action
46
Q

Revision of standards

A. Positive corrective action
B Negative corrective action

A

A. Positive corrective action

47
Q

Disciplinary sanction

A. Positive corrective action
B Negative corrective action

A

B Negative corrective action

48
Q

Improvement of processes

A. Positive corrective action
B Negative corrective action

A

A. Positive corrective action

49
Q

Firing

A. Positive corrective action
B Negative corrective action

A

B Negative corrective action

50
Q

Training of employees through staff development

A. Positive corrective action
B Negative corrective action

A

A. Positive corrective action

51
Q

TRUE OR FALSE: Controlling function entails quality assurance

A

True

52
Q
  1. Institution’s rules & regulations
  2. Timely reports
  3. Automated systems
  4. Organizational quality control programs
  5. Training programs for staff members

A. Feedforward Control
B. Concurrent Control
C. Feedback Control

A
  1. A
  2. C
  3. B
  4. B
  5. A
53
Q

Use of statistical methods and procedures to determine whether production operations are being performed correctly

A

Statistical process control

54
Q

The following are the uses of performance feedback, EXCEPT:

A. Aid employer development
B. Basis for transfers
C. Identifies areas for training & development
D. Provide feedback
E. Basis for organizational rewards system

A

A. Aid employer development

55
Q

This is used to discuss results of evaluation with employee.

A

Performance Appraisal Conference

56
Q

Provide supervisors with quantitative standards giants which to compare resource consumption

A. Information Control
B. Financial Control
C. Operational Control
D. Behavioral Control

A

B. Financial Control

This is the purpose of budget.

57
Q

Create reports that provide a comprehensive overview of all the information they need to make decisions

A. Information Control
B. Financial Control
C. Operational Control
D. Behavioral Control

A

A. Information Control

58
Q

Arrange the coaching process in sequence

A. Prepare the learner
B. Demonstrate and explain how the operation works
C. Create a positive atmosphere
D. Have the learner perform the operation
E. Follow up to evaluate learning

A

ABCDE

59
Q

_____ is a behavioral control technique used by the supervisor to solve performance problems.

A

Counseling

60
Q

Arrange the counseling process in sequence.

A. Follow up.
B. Agree on a solution.
C. Describe the changed behavior.
D. Summarize and get a commitment to change.
E. Get employee comments on the changed behavior and the reason for it.

A

CEBDA

61
Q

TRUE OR FALSE: A due process must be met before termination is established

A

True

62
Q

Arrange the progression of discipline in sequence.

A. Verbal warning
B. Termination of employment
C. Suspension, without pay
D. Written warning

A

ADCB

63
Q

This is the set of principles that guide effective disciplining

A

Hot stove rule

64
Q

This is a grievance procedure that orally present facts to the supervisor

A. Informal Step
B. Formal Step

A

A. Informal Step

65
Q

This is a grievance procedure that puts grievance in writing to next level of management if the supervisor does not satisfactorily

A. Informal Step
B. Formal Step

A

Formal Step

(3) Organization & Administration (12 decks)

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