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(3) Organization & Administration > S2_L4: Staffing as Managerial Function > Flashcards

S2_L4: Staffing as Managerial Function Flashcards

1
Q

____ is a managerial function which involves obtaining, utilizing and retaining, qualified and competent personnel to fill all positions of an organization

A

Staffing

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2
Q

The following are benefits of staffing, EXCEPT:

A. able to place the right person at the right job
B. Helps to improve organizational professionalism
C. Helps in providing job satisfaction to the employees and thus keeps their morale high
D. Maintains harmony in the organization
E. None

A

B. Helps to improve organizational professionalism

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3
Q

TRUE OR FALSE: The job of the manager is to ensure that the employees must be satisfied with where they are

A

True

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4
Q

TRUE OR FALSE: Direct and indirect method of recruitment can only be done alternatingly

A

False

It can be done simultaneously.

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5
Q

TRUE OR FALSE: Burnout is classified as a medical condition under WHO ICD-11.

A

False

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6
Q

TRUE OR FALSE: An extendee employee is contractual. Therefore, he/she must have to sign for a company yearly.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

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7
Q

Fill in the blanks: Staffing Process

  1. Manpower planning
  2. _______
  3. _______
  4. Placement
  5. _____ & _______
  6. Remuneration
  7. Performance appraisal
  8. ______ & _______
A
  1. Recruitment
  2. Selection
  3. Training & Development
  4. Promotion & transfer
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8
Q

Process of searching for prospective employees and stimulating them to apply for jobs in the organization

A

Recruitment - Attracting Applicants

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9
Q

What are used to attract applicants?

A

Job announcements

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10
Q
  1. Uses direct and indirect methods of recruitment
  2. Done in new clinics or if no one is available within the organization
  3. Used when position vacated is a high position
  4. Solicited from outside the organization
  5. From within the organization

A. Internal Recruitment
B. External Recruitment

A
  1. B
  2. B
  3. A
  4. B
  5. A
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11
Q

Determine the type of external recruitment.

  1. Media based activities
  2. Face to face
  3. Done even without an open position
  4. Connects an organization directly with potential employees
  5. Activities that increase the applicant pool but do not immediately yield employees

A. Direct methods
B. Indirect methods

A
  1. A
  2. A
  3. B
  4. A
  5. B
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11
Q

Categorize the following actions to the kind of external recruitment.

  1. Sending personalized letters in schools or homes
  2. Sponsor open house events that showcase your facility
  3. Interview student trainees

A. Direct methods
B. Indirect methods

A
  1. A
  2. A
  3. A
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11
Q

Internal recruitment consists of using (1)_____, (2)_____, and re-employment of ex-employees

A
  1. transfers
  2. promotions
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12
Q

Categorize the following actions to the kind of external recruitment.

  1. Exhibit in professional meetings and conferences
  2. Participate in job fairs
  3. Conduct health promotion or community outreach programs

A. Direct methods
B. Indirect methods

A
  1. A
  2. A
  3. B
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13
Q

Categorize the following actions to the kind of external recruitment.

  1. Keep name of institution in the public eye
  2. Offer scholarship grants
  3. Train students in the facility

A. Direct methods
B. Indirect methods

A
  1. B
  2. A
  3. B
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14
Q

Categorize the following actions to the kind of external recruitment.

  1. Collaborate in researches with educational institutions
  2. Encourage staff to assume leadership roles in professional civic organizations
  3. Present lectures at professional fora

A. Direct methods
B. Indirect methods

A
  1. B
  2. B
  3. B
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15
Q

The recruitment process is done by the _____.

A

Human Resource manager

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16
Q

TRUE OR FALSE: All personnel is under the HR Manager. The PT manager coordinates the process of recruitment.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

C. Only the 1st statement is true

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17
Q

TRUE OR FALSE: A PT Manager will scrutinize which qualities and qualifications are needed in the team, as well as the positions open. He/she will plan and coordinate with the HR

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

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18
Q

Process of eliminating those who appear unpromising

A

Selection

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19
Q

The selection process comprises of?

A
  1. Screening of applicants
  2. Interviewing the candidates
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20
Q

Find a “fit” between institution and applicant

A. Screening of applicants
B. Interviewing the candidates

A

B. Interviewing the candidates

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21
Q

Evaluation of credentials

A. Screening of applicants
B. Interviewing the candidates

A

A. Screening of applicants

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22
Q

Short listing

A. Screening of applicants
B. Interviewing the candidates

A

A. Screening of applicants

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23
Q

Opportunity to assess personalities expectations and opportunities

A. Screening of applicants
B. Interviewing the candidates

A

B. Interviewing the candidates

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24
Q

The following are issues to be clarified in an interview, EXCEPT:

A. Job requirements & expectations
B. Applicant’s personality & skill level
C. Facility characteristics
D. All of the above
E. None of the above

A

E. None of the above

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25
Q

TRUE OR FALSE: The selection process is done to determine whether a candidate is suitable for employment in the organization. It involves choosing the right candidates to fill various positions in the organization

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

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26
Q

Enumerate the basis for judgement in the selection process.

A
  1. Knowledge, Aptitude, & Skills
  2. Adaptability
  3. Documentary credentials
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27
Q

Determine which category are the following presented in which the employees would want to know from an applicant.

  1. Leadership abilities
  2. Interpersonal relations
  3. Organizational & management skills

A. Job knowledge
B. Personality
C. Stress management
D. Leadership abilities

A
  1. A
  2. B
  3. D
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28
Q

Determine which category are the following presented in which the employees would want to know from an applicant.

  1. Problem solving abilities
  2. Fit for their culture
  3. Technical abilities

A. Job knowledge
B. Personality
C. Stress management
D. Leadership abilities

A
  1. C
  2. B
  3. A
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29
Q

After an interview, a job/ hiring offer must be done within?

A

a 2 week period

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30
Q

An organization’s ability to keep its employees and keep them motivated and focused

A

Retention

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31
Q

Enumerate the process of retention.

A
  1. hire
  2. train
  3. motivate
  4. retain
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32
Q

TRUE OR FALSE: It is the job of the CEO to keep employees satisfied

A

False

33
Q

Managing for employee retention involves strategic actions to keep employees (1)____ and _____ so they elect to remain employed and fully (2)_____ for the benefit of the organization

A
  1. motivated and focused
  2. productive
34
Q

TRUE OR FALSE: It is more efficient to retain a quality employee than to recruit, train and orient a replacement employee of the same quality.

A

True

35
Q

TRUE OR FALSE: Hired applicants must be trained according to how the organization is running.

A

True

36
Q

Employee ______ & ______ factors are the key ingredients of employee retention programs

A

job satisfaction and engagement

37
Q

The following are factors contributory to job satisfaction, EXCEPT:

A. Respectful treatment of all employees at all levels
B. Adequate compensation/pay
C. Love between employees and senior management
D. Job security
E. Opportunities to use their skills and abilities at work

A

C. Love between employees and senior management

38
Q

Number or percentage of workers who leave an organization and have to be replaced by new employees

A

Staff or Employee Turnover

39
Q

Individual’s response to chronic emotional & interpersonal stressors within the workplace

A

Burnout

40
Q

TRUE OR FALSE: Burnout only happens outside an organization. It is included in the WHO ICD-1.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

B. Both statements are false

NOTE: it is an occupational phenomenon and is part of WHO ICD-11.

41
Q

Enumerate the 3 dimension that characterizes burnout.

A
  1. feelings of energy depletion or exhaustion
  2. feelings of negativism related to one’s job
  3. reduced professional efficacy
42
Q

Enumerate the stages of burnout.

A
  1. honeymoon stage
  2. reality stage
  3. dissatisfaction stage
  4. sad state stage
  5. intervention stage
43
Q

Determine the other names of the following stages.

  1. Fuel shortage stage
  2. Frustration
  3. Chronic Symptom
  4. Enthusiasm
  5. No Investment

A. honeymoon stage
B. reality stage
C. dissatisfaction stage
D. sad state stage
E. intervention stage

A
  1. B
  2. C
  3. C
  4. A
  5. D
44
Q

Determine the other names of the following stages.

  1. Productive anger
  2. Stabilization
  3. Crisis
  4. Disillusionment
  5. Stagnation

A. honeymoon stage
B. reality stage
C. dissatisfaction stage
D. sad state stage
E. intervention stage

A
  1. C
  2. B
  3. D
  4. D
  5. B
45
Q

Determine the following stages.

  1. Highly energized & willing to engage in multitude of job related activities
  2. Only job does requests that directly benefits the employee are acted on
  3. Begins to look at personal needs & questions if these are being met by management
  4. Shows disinterest in activities of the workplace
  5. Feeling of helplessness prompts acceptance of help from others

A. honeymoon stage
B. reality stage
C. dissatisfaction stage
D. sad state stage
E. intervention stage

A
  1. A
  2. B
  3. B
  4. D
  5. E
46
Q

Determine the following stages.

  1. Doubts the value of his work contribution
  2. Highly motivated and productive
  3. Spends disproportionate time involved in work leading to imbalance
  4. Appears negativistic, complaining & angry
  5. Exudes air of dissatisfaction & may be argumentative with manage

A. honeymoon stage
B. reality stage
C. dissatisfaction stage
D. sad state stage
E. intervention stage

A
  1. B
  2. A
  3. A
  4. C
  5. C
47
Q

Determine the following stages.

  1. Feels uneasy about job situation & questions effectiveness & value of his job
  2. Lacks investment in the job & begins to take steps to avoid work
  3. Usually seen in new employees

A. honeymoon stage
B. reality stage
C. dissatisfaction stage
D. sad state stage
E. intervention stage

A
  1. C
  2. D
  3. A
48
Q

______ is a joint initiative of the employee as well as the employer to upgrade the existing skills and knowledge of an individual

A

staff development

49
Q

Fill in the blanks: How management can prevent burnout.

  1. Take an _____
  2. Support _____
  3. Encourage _____
A
  1. active role
  2. healthy habits
  3. breaks
50
Q

Determine which managerial action pertains to the following description.

Know your employee’s concerns

A. Take an active role
B. Support healthy habits
C. Encourage breaks

A

A. Take an active role

51
Q

Determine which managerial action pertains to the following description.

ensuring that the staff is not overworking themselves to the point of burnout

A. Take an active role
B. Support healthy habits
C. Encourage breaks

A

C. Encourage breaks

52
Q

Determine which managerial action pertains to the following description.

Implement health and wellness program

A. Take an active role
B. Support healthy habits
C. Encourage breaks

A

B. Support healthy habits

53
Q

Determine which managerial action pertains to the following description.

Provide a forum for feedback and address problems before they get to an unrecoverable level

A. Take an active role
B. Support healthy habits
C. Encourage breaks

A

A. Take an active role

54
Q

TRUE OR FALSE: Work commands must be only within work hours.

A

True

55
Q

Fill in the blanks: PT manager’s role in preventing staff burnout.

  1. Have regular ______
  2. Encourage PT staff to take _____
  3. ______patient loads between therapists
  4. Offer adequate ______
  5. ________
A
  1. department meetings
  2. breaks
  3. balance
  4. vacation time
  5. hire new staff
56
Q

Determine the staff development strategy.

An employee takes on a different position with the same salary grade and similar level of responsibilities.

A. Mentoring or Coaching
B. Job Shadowing
C. Job Rotation
D. None

A

D. None

NOTE: This strategy is called “Lateral Move”

57
Q

Determine the staff development strategy.

A great way for employees to learn critical elements of other jobs while further developing in their own

A. Mentoring or Coaching
B. Job Shadowing
C. Job Rotation
D. None

A

B. Job Shadowing

58
Q

Determine the staff development strategy.

Provides demonstrated benefits around quality of work, problem-solving, and communication skills

A. Mentoring or Coaching
B. Job Shadowing
C. Job Rotation
D. None

A

A. Mentoring or Coaching

59
Q

Determine the staff development strategy.

Providing an opportunity for team members to move and rotate through one or more positions to learn on the job

A. Stretch assignments and projects
B. Job Enrichment
C. Job Rotation
D. Promotions

A

C. Job Rotation

60
Q

Determine the staff development strategy.

A way to reward great performance, develop skills, and increase motivations

A. Stretch assignments and projects
B. Job Enrichment
C. Job Rotation
D. Promotions

A

D. Promotions

61
Q

Determine the staff development strategy.

Opportunities that exist internally that will benefit an employees current role, while creating additional ways to develop.

A. Stretch assignments and projects
B. Job Enrichment
C. Job Rotation
D. Promotions

A

B. Job Enrichment

62
Q

Determine the staff development strategy.

Special assignments for team member who would benefit from serving on a cross-functional team while developing additional skills

A. Stretch assignments and projects
B. Job Enrichment
C. Job Rotation
D. Promotions

A

A. Stretch assignments and projects

63
Q

A syndrome resulting from chronic workplace stress that has not been successfully managed

A

Burn-out

64
Q

What is the retirement age in the Philippines?

A

65 years old

65
Q

What is the retirement age in private institutions?

A. <50
B. 56
C. 60
D. 65

A

D. 65

66
Q

What is the retirement age in government institutions?

A. <50
B. 56
C. 60
D. 65

A

C. 60

67
Q

What is the retirement age in military?

A. <50
B. 56
C. 60
D. 65

A

B. 56

68
Q

TRUE OR FALSE: Companies also preserve valuable institutional knowledge by retraining and training their current workforce. Not providing growth and developmental opportunities to staff may make them decide to find development elsewhere and leave for another opportunity externally.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

69
Q

TRUE OR FALSE: Conflict is rampant within the workplace. Increasing speed of technology and globalization has a role in preventing staff burnout

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

C. Only the 1st statement is true

70
Q

The following are true about employee turnovers, EXCEPT:

A. Resignation must be done 30 days in advance
B. Minimum years for early retirement is 10 years
C. Mandatory retirement is voluntary
D. All
E. None

A

C. Mandatory retirement is voluntary

71
Q

The following are true about staff/ employee turnover, EXCEPT:

A. Costly for the management
B. Disruptive to clinical care
C. Increase chance of staffs being overworked
D. All
E. None

A

E. None

72
Q
  1. Retrenchment
  2. Lay off
  3. Firing

A. Voluntary
B. Involuntary

A

All B

73
Q
  1. Resignation
  2. Early retirement
  3. Mandatory retirement

A. Voluntary
B. Involuntary

A
  1. A
  2. A
  3. B
74
Q
  1. Termination for cause such as unacceptable workplace behavior
  2. Employee reached compulsory retirement age
  3. Temporary or permanent termination of employment by an employer for reasons unrelated to the employee’s performance
  4. Permanent termination of an individual’s employment when a business decides to significantly scale-back its activities due to change strategic direction
  5. May be hired back when conditions get better

a. Lay off
b. Early retirement
c. Mandatory retirement
d. Retrenchment
e. Firing

A
  1. E
  2. C
  3. A
  4. D
  5. A
75
Q

Determine the years in practice

Professional growth opportunities, choice of where to work in the dept., satisfying caseload

A. Less than 1 yr
B. 1 – 3 yrs
C. 4 – 6 yrs
D. 8 yrs
E. 7 – 10 yrs

A

B. 1 – 3 yrs

76
Q

Determine the years in practice

Professional growth opportunities only

A. Less than 1 yr
B. 1 – 3 yrs
C. 4 – 6 yrs
D. 8 yrs
E. 7 – 10 yrs

A

E. 7 – 10 yrs

77
Q

Determine the years in practice

Professional growth opportunities, interdisciplinary team work, good relations with administration

A. Less than 1 yr
B. 1 – 3 yrs
C. 4 – 6 yrs
D. 8 yrs
E. 7 – 10 yrs

A

C. 4 – 6 yrs

78
Q

Determine the years in practice

Professional growth opportunities, fair salary, good peer relations

A. Less than 1 yr
B. 1 – 3 yrs
C. 4 – 6 yrs
D. 8 yrs
E. 7 – 10 yrs

A

A. Less than 1 yr

79
Q

The following are factors that causes burnout, EXCEPT:

A. Role Ambiguity
B. Lack of Feedback
C. Type B Personality
D. Passive
E. None

A

C. Type B Personality

80
Q

The following are factors that causes burnout, EXCEPT:

A. Workload Mismatch
B. External locus of control
C. Low Levels of Hardiness
D. Role Conflict
E. None

A

E. None

81
Q

The following are factors that causes burnout for PTs, EXCEPT:

A. Unrealistic treatment goals
B. Frequent staff meetings
C. Low Ethical standards
D. Effort to appropriately confront disrespect
E. None

A

C. Low Ethical standards

82
Q

A process of working with employees to improve, enhance, refine and hone existing skills, and to also develop newer ones, in support of the organization’s mission and goals

A

Staff Development

(3) Organization & Administration (12 decks)

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