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(3) Organization & Administration > S1_L2: Principles of Management in the Healthcare System > Flashcards

S1_L2: Principles of Management in the Healthcare System Flashcards

1
Q

______ is the process of getting things done through & with people in order to accomplish a predetermined objective (goals)

A

Management

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2
Q

Who developed the principles for management?

A

Mary Parker Follet

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3
Q

Management belongs to the Social Sciences. It involves the proper use of the available resources through inadequate planning and control of the working environment, which is constantly evolving.

A. Both statements are correct
B. Both statements are incorrect
C. Only the 1st statement is correct
D. Only the 2nd statement is correct

A

C. Only the 1st statement is correct

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4
Q

Management is creating an ______ environment for the employees to be more efficient in the discharge of their duties

A

enabling

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5
Q

In management, there must be a _______ who guides and commands the team

A

“conductor”

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6
Q

Management is “an (1)_____ with a (2)_____ base”

A
  1. art
  2. scientific
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7
Q

TRUE OR FALSE: Management provides us with the actual running of the organization

A

True

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8
Q

TRUE OR FALSE: Management is a soft science. Management is a flexible science.

A. Both statements are correct
B. Both statements are incorrect
C. Only the 1st statement is correct
D. Only the 2nd statement is correct

A

A. Both statements are correct

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9
Q

Determine which aspect of management is being described.

  1. Knowledge, experience, personality and creativity of the manager
  2. Principles and theories that are being applied and implemented
  3. Personalized practical application of the principles of management
  4. Dealing with the unpredictable nature of people and situations
  5. Based on a codified body of knowledge consisting of theories and principles that are subject to study and further experimentation

A. Scientific nature
B. Artistic aspect

A
  1. B
  2. A
  3. B
  4. B
  5. A
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10
Q

Management in healthcare is a process with interpersonal and technical aspects, through which the objectives of healthcare organizations are specified and pursued. It provides leadership and direction

A. Both statements are correct
B. Both statements are incorrect
C. Only the 1st statement is correct
D. Only the 2nd statement is correct

A

A. Both statements are correct

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11
Q

TRUE OR FALSE: Organization does not exist in a vacuum. It is a part of the environment.

A. Both statements are correct
B. Both statements are incorrect
C. Only the 1st statement is correct
D. Only the 2nd statement is correct

A

A. Both statements are correct

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12
Q

An organization is viewed as an organic and (1)_____ system, composed of interacting and (2)_____ parts

A
  1. open
  2. independent
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13
Q

Enumerate the 5 management resources.

A
  1. Money
  2. Materials
  3. Machinery
  4. Methods
  5. Manpower
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14
Q

Match the following management resources.

  1. Represent the physical raw materials
  2. Refer to the normal and prescribed ways of doing things
  3. First and foremost in establishing an organization

A. Money
B. Materials
C. Machinery
D. Methods
E. Manpower

A
  1. B
  2. D
  3. A
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15
Q

Match the following management resources.

  1. Also known as “capital resources”
  2. Equipment used to process the materials into finished or semi-finished products
  3. Various operation are performed according to certain systems and procedures

A. Money
B. Materials
C. Machinery
D. Methods
E. Manpower

A
  1. A
  2. C
  3. D
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16
Q

Match the following management resources.

  1. Personnel employed in an organization
  2. Operational Funds
  3. Used to acquire or hire other necessary resources

A. Money
B. Materials
C. Machinery
D. Methods
E. Manpower

A
  1. E
  2. A
  3. A
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17
Q

Match the following management resources.

  1. Converted and/or assembled into finished products
  2. Protocols for evaluation and treatment of patients
  3. Human resources

A. Money
B. Materials
C. Machinery
D. Methods
E. Manpower

A
  1. B
  2. D
  3. E
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18
Q

TRUE OR FALSE: Assigning the right personnel for the right positions will ensure organizational effectiveness and efficiency

A

True

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19
Q

This is the environment within the organization itself

A

Internal domain

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20
Q

TRUE OR FALSE: The internal domain consists of a micro and macroenvironment

A

False

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21
Q

TRUE OR FALSE: The external domain has an effect on the internal domain

A

True

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22
Q

Resource conversion machine that takes inputs from the external environment converts them into useful products, goods and services and makes them available to customers as outputs

A. Internal Environment
B. External Environment

A

A. Internal Environment

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23
Q

Consists of all influences, resources, activities and forces outside of the organization

A. Internal Environment
B. External Environment

A

B. External Environment

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24
Q

Areas that must be addressed by the manager on a daily basis since this is where the organization operates

A. Internal Environment
B. External Environment

A

A. Internal Environment

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25
Q

Consist of legal factors, economic factors, socio - cultural factors and the likes.

A. Internal Environment
B. External Environment

A

B. External Environment

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26
Q

Enumerate the factors that influences an external environment in an organization.

A
  1. Political / Legal factors
  2. Economic factors
  3. Socio - Cultural factors
  4. Technological advances
  5. Ecosystem & Environmental Factors
  6. Demographic characteristics of the community
  7. Competition
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27
Q

Interest rates, exchange rates, inflation

A. Political / Legal factors
B. Economic factors
C. Socio - Cultural factors
D. Technological advances
E. None

A

B. Economic factors

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28
Q

New and emerging diseases, changing practice areas

A. Political / Legal factors
B. Economic factors
C. Socio - Cultural factors
D. Technological advances

A

D. Technological advances

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29
Q

Must have license to operate with people that are licensed to practice

A. Political / Legal factors
B. Economic factors
C. Socio - Cultural factors
D. Technological advances

A

A. Political / Legal factors

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30
Q

Laws and regulations, tax rates, trade agreements

A. Political / Legal factors
B. Economic factors
C. Socio - Cultural factors
D. Technological advances

A

A. Political / Legal factors

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31
Q

Not stable, changes according to conditions of the country

A. Political / Legal factors
B. Economic factors
C. Socio - Cultural factors
D. Technological advances

A

B. Economic factors

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32
Q

Consumer preferences, market diversity

A. Political / Legal factors
B. Economic factors
C. Socio - Cultural factors
D. Technological advances

A

C. Socio - Cultural factors

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33
Q

Chemical safety, air pollution, climate change, natural disasters

A. Ecosystem & Environmental Factors
B. Demographic characteristics of the community
C. Competition

A

A. Ecosystem & Environmental Factors

34
Q

Services other organization offers

A. Ecosystem & Environmental Factors
B. Demographic characteristics of the community
C. Competition

A

C. Competition

35
Q

Age, race, ethnicity, income and education

A. Ecosystem & Environmental Factors
B. Demographic characteristics of the community
C. Competition

A

B. Demographic characteristics of the community

36
Q

Lack of access to healthcare, infrastructure issues

A. Ecosystem & Environmental Factors
B. Demographic characteristics of the community
C. Competition

A

A. Ecosystem & Environmental Factors

37
Q

Prevailing diseases/medical cases in a certain community

A. Ecosystem & Environmental Factors
B. Demographic characteristics of the community
C. Competition

A

B. Demographic characteristics of the community

38
Q
  1. Also called “Transformation Process”
  2. Should serves as a feedback mechanism and must be analyzed
  3. Elements the system must accept for functioning of the system, for it to attain organizational goals.
  4. Usually measured in terms of quantity, quality, timeliness, and cost.
  5. Areas where management has prerogative to decide how it is to be done in their own organization

A. Inputs
B. Outputs
C. Throughput

A
  1. C
  2. B
  3. A
  4. B
  5. C
39
Q

Enumerate the specific inputs in the healthcare system

A
  1. Demographic characteristics of clients
  2. Legal & accrediting agency requirements
  3. Multiple goals of the HC organization
40
Q

TRUE OR FALSE: Outputs are goods or services that the organization must produce. These are stated in the organizational goals.

A. Both statements are correct
B. Both statements are incorrect
C. Only the 1st statement is correct
D. Only the 2nd statement is correct

A

A. Both statements are correct

41
Q

Enumerate the kinds of outputs an organization may produce.

A
  1. Services
  2. Products
  3. Profits
  4. Satisfaction
  5. Goal integration
42
Q

Outputs are demands of ______ that are made on the system that must be provided by the organization

A

stakeholders

43
Q

______ is the structures or processes by which inputs are converted into outputs

A

Throughput

44
Q

TRUE OR FALSE: Stagnant and stable business is favored.

A

False

NOTE: Instead of having a steady business, it is better to expand. Stagnant business is NOT favored.

45
Q

______ enables the organization to respond to changes. It is through which inputs & throughputs are adjusted to produce better & even new outputs

A

Feedback

46
Q

What is the purpose of control within an organization?

A

to maintain the quality & quantity of the output so that it meets the goals of the system

47
Q

Feedback is done through controlling the following function, EXCEPT:

A. Market research
B. Client surveys
C. Periodic accreditation surveys
D. Period employee evaluation
E. None of the above

A

E. None of the above

48
Q

The following is true about the open system, EXCEPT:

A. constant input & output with yearly adaptation to the environment
B. constant inactivity & change
C. constant adjustment of goals
D. All of the above
E. None of the above

A

D. All of the above

NOTE: there is adaptation is continual, constant activity, and constant stimulus and response

49
Q

A _______ to management is the study of a firm in its totality so that the mean and material resources of the firm can be organized to realize the firm’s overall objectives as efficiently as possible.

A

systems approach

50
Q

Fill in the blanks. (part 1)

Importance of Management:

  1. For effective utilization and development of (1)_____
  2. For better (2)______ among various units / departments within the organization
A
  1. resources
  2. coordination
51
Q

Fill in the blanks. (part 1)

Importance of Management:

  1. For incorporating (1)______ and ______ in the working of the organization
  2. Provide leadership, direction, motivation, a sense of security and oneness to (4)______
  3. To complete (5)_____ in the specified time frame
A
  1. innovation & creativity
  2. employees
  3. tasks
52
Q

Match the levels of management

  1. Operational control level
  2. Strategic Managers
  3. Tactical Managers
  4. In direct contact with employees
  5. Management control level

A. First level
B. Middle Level
C. Strategic Planning level

A
  1. A
  2. C
  3. B
  4. A
  5. B
53
Q

Match the levels of management

  1. Department Chair
  2. Deans
  3. Vice Rectors
    4.“Implementing Arm” of an organization

A. First level
B. Middle Level
C. Strategic Planning level

A
  1. A
  2. B
  3. C
  4. A
54
Q

Who are the keystone in an organization?

A

supervisors

55
Q

______ are the level of management linking the operations of each department to the rest of the organization

A

supervisors

56
Q

TRUE OR FALSE: A supervisor is the main connector joining management and employees making it

A

True

57
Q

The following are the work of managers, EXCEPT:

A. Facilitating the performance of work
B. Practical execution of plans and decisions on a monthly basis
C. Monitoring and interacting with elements in the environment
D. Acquiring and deploying of resources
E. None

A

B. Practical execution of plans and decisions on a monthly basis

This is a daily responsibility

58
Q

Enumerate the functions of managers.

A
  1. Planning
  2. Organizing
  3. Staffing
  4. Directing / Leading
  5. Controlling
  6. Decision Making
59
Q
  1. Bridges the gap from where we are to where we want to be
  2. Involves filling and keeping positions in the organization filled

A. Planning
B. Organizing
C. Staffing
D. Directing / Leading
E. Controlling
F. Decision Making

A
  1. A
  2. C
60
Q
  1. Determining positions, teamwork assignments, distribution of authority and responsibility
  2. Focus is on initiating action in the organization thought motivation and communication

A. Planning
B. Organizing
C. Staffing
D. Directing / Leading
E. Controlling
F. Decision Making

A
  1. B
  2. D
61
Q
  1. Making effective decisions based on consideration of benefits and drawbacks of alternatives
  2. Measuring and correcting the activities within the organization to ensure success

A. Planning
B. Organizing
C. Staffing
D. Directing / Leading
E. Controlling
F. Decision Making

A
  1. F
  2. E
62
Q
  1. Establish an intentional structure of roles for people within the organization to accomplish the work required to fulfill objectives
  2. Influencing people so that they will contribute to the organization and group work

A. Planning
B. Organizing
C. Staffing
D. Directing / Leading
E. Controlling
F. Decision Making

A
  1. B
  2. D
63
Q
  1. Choosing future courses of actions from among alternatives
  2. Manager sets direction and determines what needs to be accomplished

A. Planning
B. Organizing
C. Staffing
D. Directing / Leading
E. Controlling
F. Decision Making

A
  1. A
  2. A
64
Q
  1. Setting up the design of the hierarchy within the entire organization and each specific division within
  2. Includes developing and maintaining workforce

A. Planning
B. Organizing
C. Staffing
D. Directing / Leading
E. Controlling
F. Decision Making

A
  1. B
  2. C
65
Q

Planning and Organizing

A. Manager
B. Supervisor

A

A. Manager

66
Q

Directing and Controlling

A. Manager
B. Supervisor

A

B. Supervisor

67
Q

Enumerate the 3 skills of a manager.

A
  1. Conceptual Skill
  2. Human / Interpersonal Skill
  3. Technical Skill
68
Q

Communicate, collaborate, relate with staff members, clients, and outside environment

A. Conceptual Skill
B. Human / Interpersonal Skill
C. Technical Skill

A

B. Human / Interpersonal Skill

69
Q

Specific to own profession; Related to industry

A. Conceptual Skill
B. Human / Interpersonal Skill
C. Technical Skill

A

C. Technical Skill

70
Q

Ability to get along with people to understand them, to motivate and lead them in the workplace

A. Conceptual Skill
B. Human / Interpersonal Skill
C. Technical Skill

A

B. Human / Interpersonal Skill

71
Q

Mental ability to visualize the complex relationships that exists in the workplace and to “see the big picture”

A. Conceptual Skill
B. Human / Interpersonal Skill
C. Technical Skill

A

A. Conceptual Skill

72
Q

Ability to use the methods, processes and techniques of a specific profession or field of practice

A. Conceptual Skill
B. Human / Interpersonal Skill
C. Technical Skill

A

C. Technical Skill

73
Q

Ability to analyze and solve complex problems creatively

A. Conceptual Skill
B. Human / Interpersonal Skill
C. Technical Skill

A

A. Conceptual Skill

74
Q

Enumerate the 3 roles of a manager.

A
  1. interpersonal
  2. informational
  3. decisional
75
Q
  1. Provide information
  2. Process information
  3. Support organizational and personal communication
  4. Use information for decision making and help explain decisions made
  5. Make info available and help analyze or communicate information

A. interpersonal
B. informational
C. decisional

A
  1. A
  2. B
  3. A
  4. C
  5. B
76
Q
  1. Entrepreneur
  2. Resource Allocator
  3. Liaison
  4. Figurehead
  5. Leader

A. interpersonal
B. informational
C. decisional

A
  1. C
  2. C
  3. A
  4. A
  5. A
77
Q
  1. Negotiator
  2. Disturbance Handler
  3. Leader
  4. Spokesperson
  5. Monitor

A. interpersonal
B. informational
C. decisional

A
  1. C
  2. C
  3. A
  4. B
  5. B
78
Q

Enumerate the effective management process.

A
  1. SELF Management
  2. Management at UNIT / TEAM level
  3. Management at ORGANIZATIONAL LEVEL
79
Q

What is the recipe for organizational success?

A

Success of individual units + effective collaboration

80
Q

The following is true about healthcare management, EXCEPT:

A. Dynamic
B. Maladaptive
C. Multidisciplinary
D. Probabilistic
E. None

A

B. Maladaptive

81
Q

The following is true about healthcare management, EXCEPT:

A. Multidimensional
B. Open system
C. Social system
D. All
E. None

A

E. None

(3) Organization & Administration (12 decks)

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