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(3) Organization & Administration > S2_L3: Organizing Function of Management > Flashcards

S2_L3: Organizing Function of Management Flashcards

1
Q

The organizing function of a management is to design, structure, and arrange the components of an organization’s (1)_____environment to facilitate attainment of (2)_____

A
  1. internal
  2. organizational goals
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2
Q

The following are organizing function of a management, EXCEPT:

A. Creates organizational framework
B. Process of identifying and grouping activities
C. Establishing friendly relationships among members
D. All of the above
E. None

A

C. Establishing friendly relationships among members

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3
Q

The following are organizing function of a management, EXCEPT:

A. Development of role structures of inferiors and subordinate
B. Developing patterns of coordination and stability
C. To make best use of the organization’s resources to remove organizational goals
D. All of the above
E. None

A

D. All of the above

A. superiors*
B. coordination and communication*
C. achieve*

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4
Q

Premises from which process of organizing stems from:

  1. There is a _____ toward which work is directed
  2. The goal is spelled out in a ______
  3. There is a need for clear ______ relationships
A
  1. common goal
  2. detailed plan
  3. authority–responsibility
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5
Q

Premises from which process of organizing stems from:

  1. ____ & _____ elements must be reconciled
  2. ______ is inevitable but may be reduced through clarity of organizational relationships
  3. Individual needs must be reconciled with & subordinated to _______
A
  1. power & authority
  2. conflict
  3. organizational needs
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6
Q

This is a structured group of people working together to achieve common goals

A

Organization

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7
Q

What are the 3 key elements of an organization?

A
  1. Human interactions
  2. Goal-directed activities
  3. Structure
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8
Q

This is a chart which represents the structure of an organization in terms of rank

A

organizational chart

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9
Q

TRUE OR FALSE: An organizational chart shows relationships between staff in the organization. It is usually hierarchical

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

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10
Q

This is the power and right of a person to use and allocate the resources efficiently, make decisions and give orders

A

Authority

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11
Q

Authority is sometimes called as?

A

“discretion”

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12
Q

This is the duty to complete the task assigned to him

A

Responsibility

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13
Q

This term refers to being answerable for the end result. It is giving explanations for any variance in the actual performance from the expectations sets.

A

Accountability

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14
Q

Enumerate the 3 hierarchical types of organization charts.

A
  1. Pyramidal Structure
  2. Lateral / Horizontal
  3. Circular
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15
Q

have authority over activities geared toward achieving project or program objectives

A. project manager
B. functional manager

A

A. project manager

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16
Q

have authority over promotion decisions and performance reviews

A. project manager
B. functional manager

A

B. functional manager

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17
Q

Enumerate the 2 categories of charts

A
  1. Master Chart
  2. Supplementary Chart
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18
Q
  1. Shows each job title & number of positions in each section
  2. Reflects the master chart & shows direct chain of command from highest authority
  3. Shows all departments & major positions of authority
  4. Depicts a section or unit including specific details of its org pattern
  5. Depicts entire organization

A. Master Chart
B. Supplementary Chart

A
  1. B
  2. B
  3. A
  4. B
  5. A
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19
Q

This is a written objective statement defining duties and functions attached to a job

A

Job Description

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20
Q

This term refers to the identification, classification, and group of activities

A

Departmentation

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21
Q

Enumerate the 2 types of organizational structure.

A
  1. functional organization
  2. divisional organization
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22
Q

Made up of self-contained strategic business units that each produces a single product

A. functional organization
B. divisional organization

A

B. divisional organization

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23
Q

Group similar or related occupational specialties or processes together

A. functional organization
B. divisional organization

A

A. functional organization

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24
Q

What is the chain of command or nature of formal organizations?

A

Hierarchical

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25
Q

Rank the line of authority or chain of command in sequence.

A
  1. president
  2. vice president
  3. supervisor
  4. employee
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26
Q

TRUE OR FALSE: Any decision made by the head must be followed by the ones below him

A

True

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27
Q

What are the 2 kinds of organizational relationships?

A
  1. vertical relationship
  2. lateral relationship
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28
Q

Relationships between different departments on the same hierarchical level

A. vertical relationship
B. lateral relationship

A

B. lateral relationship

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29
Q

Direct relationship between superior and subordinate

A. vertical relationship
B. lateral relationship

A

A. vertical relationship

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30
Q

TRUE OR FALSE: A central headquarters, focuses on results, coordinates and controls the activities and provides support services between divisions

A

True

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31
Q

Functional organizations does not need close supervision. Nonetheless, it is able to encourage specialization.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

D. Only the 2nd statement is true

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32
Q

The following are limitations or weaknesses of functional organizations, EXCEPT:

A. Delayed decisions
B. Departments may prioritize own departmental goals
C. Tendency to duplicate activities among divisions
D. Difficult to hold accountability of one department
E. None

A

C. Tendency to duplicate activities among divisions

This is seen in divisional organizations

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33
Q

Determine whether the following are advantages or disadvantages of a NARROW span of management.

  1. Strict control
  2. Closer supervision
  3. Close control
  4. Less employee autonomy
  5. More gap

A. advantage
B. disadvantage

A
  1. B
  2. A
  3. A
  4. B
  5. B
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34
Q

Determine whether the following are advantages or disadvantages of a NARROW span of management.

  1. Promote closer relations
  2. More complicated coordination
  3. Less responsiveness to customers
  4. More expensive
  5. Faster & more effective communication

A. advantage
B. disadvantage

A
  1. A
  2. B
  3. B
  4. B
  5. A
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35
Q

Determine whether the following are advantages or disadvantages of a WIDE span of management.

  1. More difficult co-ordination
  2. Delegation of authority
  3. Managers may be overburdened & become decision bottleneck
  4. Effective communication
  5. Increased efficiency

A. advantage
B. disadvantage

A
  1. B
  2. A
  3. B
  4. A
  5. A
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36
Q

Determine whether the following are advantages or disadvantages of a WIDE span of management.

  1. Promotes innovative abilities of the top management
  2. Lack of familiarity
  3. Requires highly qualified managers
  4. Quicker decision making
  5. Less control of supervisor

A. advantage
B. disadvantage

A
  1. A
  2. B
  3. B
  4. A
  5. B
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37
Q

Departmentation consists of;

  1. Determination of ______
  2. Development of _____
  3. Development of ______
A
  1. authority relationships
  2. job descriptions
  3. organizational chart
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38
Q

TRUE OR FALSE: Setting an organization design involves managing & controlling an organizational structure

A

False

it is choosing & creating an organizational structure

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39
Q

Determine which of the following must be done in the following phase.

  1. Lab Test and Prescription
  2. Schedule of Follow-up
  3. Retrieval of Medical Records
  4. Billing
  5. Patient Education

A. Pre-visit
B. Patient visit
C. Post-visit

A
  1. B
  2. B
  3. A
  4. C
  5. B
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40
Q

Determine which of the following must be done in the following phase.

  1. Communicate with Patient
  2. Document patient history
  3. Develop Treatment Plan
  4. Triage & Transfer of Patient to Clinical Staff
  5. Review Test Results

A. Pre-visit
B. Patient visit
C. Post-visit

A
  1. C
  2. B
  3. B
  4. A
  5. C
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41
Q

Enumerate the fundamental concepts in organizing.

A
  1. chain of command
  2. work specialization
  3. authority
  4. span of control
  5. delegation
42
Q

TRUE OR FALSE: One of the steps in organizing process is to provide employees 3 requirements for achieving the objectives. It also defines authority relationship between superiors and subordinates.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

D. Only the 2nd statement is true

All requirements must be given

43
Q

TRUE OR FALSE: One of the steps in organizing process is to group the similar (related) activities. It also defines responsibilities of each employee

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

44
Q

reinforce next steps of care & provide immunizations, health coaching, & order/ schedule laboratory test and screening

A. patient rooming
B. patient interview and examination
C. plan of care and clinical documentation
D. prescription, order, and referral processing
E. patient education and care coordination

A

E. patient education and care coordination

45
Q

taking of vital signs, determine chief complaints, update past family/social history, update immunizations

A. patient rooming
B. patient interview and examination
C. plan of care and clinical documentation
D. prescription, order, and referral processing
E. patient education and care coordination

A

A. patient rooming

46
Q

documentation assistant records the history and exam as directed by the physician

A. patient rooming
B. patient interview and examination
C. plan of care and clinical documentation
D. prescription, order, and referral processing
E. patient education and care coordination

A

B. patient interview and examination

47
Q

documentation assistant can place orders, ensuring that any orders are prepared for the physician’s signature are appropriate

A. patient rooming
B. patient interview and examination
C. plan of care and clinical documentation
D. prescription, order, and referral processing
E. patient education and care coordination

A

D. prescription, order, and referral processing

48
Q

documentation assistant records the plan and fills in the details for the after-visit summary

A. patient rooming
B. patient interview and examination
C. plan of care and clinical documentation
D. prescription, order, and referral processing
E. patient education and care coordination

A

C. plan of care and clinical documentation

49
Q

Enumerate the format needed to be seen in a job description.

A
  1. Job title
  2. Job relationship
  3. Job summary
  4. Job duties
  5. Job specifications
50
Q

Job description includes the following, EXCEPT:

A. Personal Information
B. Experience required
C. Working conditions
D. Organizational relationships
E. Responsibilities

A

A. Personal Information

51
Q

Manager should exercise his authority within his jurisdiction / framework given.

What is this principle?

A

Principle of Authority level

52
Q

Enumerate the basic patterns of departmentation.

A
  1. Function
  2. Product
  3. Time
  4. Geographical regions
  5. Process
  6. Customer
53
Q

specific catchment areas, foster efficient movement of personnel to client locations

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

D. Geographical regions

54
Q

groups jobs based on a common set of needs or problems of specific customers

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

F. Customer

55
Q

groups jobs on the basis of product or customer flow

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

E. Process

56
Q

Allows development of cross-functional teams group is chosen from different functions to work together across various departments to interdependently create new products or services

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

F. Customer

57
Q

Technological considerations & specialized equipment usage

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

E. Process

58
Q

all activities in the development, production & marketing of one product

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

B. Product

59
Q

all related activities, focus on one major activity, takes advantage of specialization

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

A. Function

60
Q

use of shifts

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

C. Time

61
Q

Requires particular skills and offers a basis for homogenous categorizing of work activities

A. Function
B. Product
C. Time
D. Geographical regions
E. Process
F. Customer

A

E. Process

62
Q

What is the maximum work hours per day?

A

8 hours

63
Q

What is the maximum work hours per week?

A

40 hours

64
Q

A company is open for 24hrs/day. How many shifts must be implemented?

A

3 shifts

65
Q

A company is open for 12hrs/day. What strategy must be implemented if there are 3 shifts?

A

all staffs must be present in peak hours (optimal) or distribution of time in the days of the week

66
Q

This concept states that the manager does not keep the work to himself. He has to delegate tasks.

A

decentralization

67
Q

TRUE OR FALSE: Workflow analysis is used to tighten the connection between employees’ work and customers’ needs

A

True

68
Q

TRUE OR FALSE: Workflow analysis is the input of an organization.

A

False

It is the throughput

69
Q

The process of organizing starts at planning ______

A

function

70
Q

Review of organization environment uses the (1)_____ and type of (2)_____ in the organization

A
  1. SWOT Analysis
  2. prevailing leadership
71
Q

Clearly defined chain of direct authority from superior to subordinate

A

Scalar principle

72
Q

Uninterrupted line of authority. Each individual reports to only one superior

A

Unity of command

73
Q

What are the negative consequences in dividing labor?

A
  1. May lead to boredom & complacency
  2. Inflexibility
  3. Isolation
74
Q

What principle is being described?

Manager before delegating the powers to the subordinate should be able to clearly define the goals as well a results expected from them

A

Principle of result expected

75
Q

What principle is being described?

Authority delegated must be equal to responsibility assigned

A

Principle of parity

76
Q

What principle is being described?

Authority may be delegated but ultimate responsibility is retained by the manager

A

Principle of absoluteness of responsibility

77
Q

What principle is being described?

Ensures duties are carried out without provoking conflict over the right thing to do so

A

Principle of parity

78
Q

TRUE OR FALSE: A General Workflow Analysis is done to see which individuals or set of people will accomplish specific tasks

A

True

79
Q

Helps the line units attain organizational goals

A. Line Position
B. Staff Position

A

B. Staff Position

80
Q

Direct responsibility for accomplishing organizational goals and directly affects delivery of products and services

A. Line Position
B. Staff Position

A

A. Line Position

81
Q

Provides advice, counsel, or technical support

A. Line Position
B. Staff Position

A

B. Staff Position

82
Q

Based on direct chain of command

A. Line Position
B. Staff Position

A

A. Line Position

83
Q

Preparations of the organizational chart includes tabulating what information?

A
  1. Job title
  2. Reporting line
  3. Line or staff position
84
Q
  1. depict a formal and direct relationship between positions
  2. represents an open position

A. Rectangle
B. Solid Lines
C. Doubled Linked Rectangle
D. Dashed line
E. Arrows
F. Divided box
G. Dashed border surrounding a rectangle

A
  1. B
  2. G
85
Q
  1. indicate flow of communication
  2. indicate job sharing or dual responsibilities

A. Rectangle
B. Solid Lines
C. Doubled Linked Rectangle
D. Dashed line
E. Arrows
F. Divided box
G. Dashed border surrounding a rectangle

A
  1. E
  2. F
86
Q
  1. represents a person, position, or department
  2. indicates an advisory or indirect relationship between positions
  3. might indicate a situation with co-supervisors

A. Rectangle
B. Solid Lines
C. Doubled Linked Rectangle
D. Dashed line
E. Arrows
F. Divided box
G. Dashed border surrounding a rectangle

A
  1. A
  2. D
  3. C
87
Q

The following are importance of organizing:

  1. Efficient _____
  2. ______ Optimization
  3. Promotes Effective ______
  4. Creates _______
  5. _____ & _______
A
  1. Administration
  2. Resource
  3. Communication
  4. Transparency
  5. Expansion and Growth
88
Q
  1. brings adaptability with changes in the dynamic environment
  2. provides for redefining of roles and revision of inter-relationships

A. Efficient Administration
B. Resource Optimization
C. Promotes Effective Communication
D. Creates Transparency
E. Expansion and Growth

A
  1. E
  2. E
89
Q
  1. Induces accountability & ensures transparency
  2. Proper assignment of jobs suitable to employees

A. Efficient Administration
B. Resource Optimization
C. Promotes Effective Communication
D. Creates Transparency
E. Expansion and Growth

A
  1. A
  2. B
90
Q
  1. Avoid waste of resources & duplication of work
  2. Provides stability to the enterprise, so that it can continue to grow and survive in spite of the changes

A. Efficient Administration
B. Resource Optimization
C. Promotes Effective Communication
D. Creates Transparency
E. Expansion and Growth

A
  1. B
  2. E
91
Q

The following are benefits of organization process, EXCEPT:

A. Sets unbiased criteria for selection of CEOs
B. Impartial & fair application of rules & procedures to all
C. Actions of employees are governed by rules & procedures
D. Clear division of labor
E. Organization functions arranged in hierarchical manner

A

A. Sets unbiased criteria for selection of CEOs

92
Q

The following are the use of job description, EXCEPT:

A. Compliance with legal or accrediting requirements
B. Basis for job rating, classification, wage & salary administration
C. Guide for Recruitment & Selection process
D. Basis for orientation & training programs during initial time of employment
E. None

A

E. None

93
Q

_____ is done to complete the data on the content & requirements of each job to establish objective standards

A

Job analysis

94
Q

Number of subordinates who report to any one manager

A

Span of management

95
Q

What kind of authority is being described?

When authority of a single manager is NOT sufficient for unilateral decision making

A

Splintered Authority

96
Q

Splintered Authority is resolved by?

A

Pooling of authority

97
Q

This is known as the division of labor

A

Departmentation

98
Q

TRUE OR FALSE: Division of labor refers to the degree to which organizational tasks are divided into separate jobs. It pertains to work specialization

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

99
Q

TRUE OR FALSE: Each employee is trained to perform specific tasks related to their specialized function

A

True

100
Q

TRUE OR FALSE: Organizational charts are permanent.

A

False

It quickly becomes out-of-date
in large organizations who change their staff regularly

101
Q

_______ facilitates working on concurrent projects by creating a dual chain of command

A

matrix

102
Q

TRUE OR FALSE: A matrix utilizes functional and divisional chains of command simultaneously in the same part of the organization, commonly for one-of-a-kind project. It superimposes a project structure upon the functional structure.

A. Both statements are true
B. Both statements are false
C. Only the 1st statement is true
D. Only the 2nd statement is true

A

A. Both statements are true

(3) Organization & Administration (12 decks)

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