S.1.3 Org. Knowledge & Learning

Question 1

Explicit knowledge:

Answer 1

The knowledge that you can consciously talk about and reflect on, usually elaborated and recorded in such a way thath others can easily learn it

Question 2

Tacit knowledge:

Answer 2

The knowledge that you use when you do things, but you cannot necessarily articulate it

Question 3

Knowledge:

Answer 3

The stock of ideas, meanings and understandings and explanations of how phenomena of interest are structured and relate to other phenomena.

Question 4

Knowledge management:

Answer 4

the process of managing knowledge – know-how and know-why – to meet existing and future needs.

Question 5

Organizational learning:

Answer 5

the process of detection and correction of errors.

Question 6

Learning:

Answer 6

is the process of acquiring knowledge and capabilities in addition to those already known.

Question 7

Knowledge creation (Nonaka):

Answer 7

• Socialization (tacit to tacit)
• Externalization (tacit to explicit)
• Combination (explicit to explicit)
• Internalization (explicit to tacit)

Question 8

Single-loop learning:

Answer 8

means optimizing skills, refining abilities and acquiring the knowledge necessary to achieve resolution of a problem that requires solving.

Question 9

Double-loop learning:

Answer 9

changing the frame of reference that normally guides behaviour; rethinking the task and whether its accomplishment is beneficial or not.

Question 10

Triple-loop learning:

Answer 10

learning to learn; improving single-loop and double-loop learning.

Question 11

The exploitation of knowledge

Answer 11

occurs through routinization, standardization and formalization of what is already known and done: doing it more cheaply, quickly, efficiently.

Question 12

Knowledge exploration

Answer 12

involves serendipity, accident, randomness, chance and risk-taking, not knowing what
one will find.

Question 13

A community of practice

Answer 13

represents a social learning system that develops when people who have a common interest in a problem, collaborate to share ideas and find solutions

Question 14

Collaborative relations:

Answer 14

sharing resources, including ideas, know-how, technologies and staff between two or more different organizations to create a solution to a given problem.

Question 15

The Paradox of Organizational Learning:

Answer 15

• Organizing/exploitation: Creating order
• Learning/exploration: Creating disorder
• Learning and organizing are essentially antithetical processes
• Learning occurs where the old and the new create tensions