ROOM – GOODS AND/OR SERVICES IN DIFFERENT INDUSTRIES

Question 1

TYPES OF GOOD/SERVICE

Answer 1

Level of coordination and organisation will depend on what type of good and or/service the business produces or provides.

Question 2

STANDARDISED GOODS

Answer 2

Mass produced, uniform in quality and undifferentiated

Question 3

CUSTOMISED GOODS

Answer 3

Are differentiated or varied according to the needs of the customers

Question 4

PERISHABLE GOOD

Answer 4

Can only be used for a short period of time. They need to be of high standard, quality and cleanliness.

Question 5

NON-PERISHABLE GOODS

Answer 5

Can be used more than once and are more durable. Effective storage is necessary for these types of goods

Question 6

INTERMEDIATE GOODS

Answer 6

Or semi-finished goods are produced for the use in the production process of other goods.

Question 7

FINAL GOODS

Answer 7

Used by the end consumer to satisfy wants or needs rather than to produce another good

Question 8

Services too, can be

Answer 8

standardised or customised by businesses. Businesses can offer self – service whereby customers are encouraged to meet their own needs through a designed process