OS - OVERCOMING RESISTANCE TO CHANGE

Question 1

THIS ONES A LITTLE DIFFERENT.,.

Answer 1

o Overcoming resistance to change is different to many of the other strategies we have looked at.
o These strategies we have explored would bring about change in the business.
o People within the business might be resistant to this change
o In response to potential resistance business need to either proactively or reactively overcome this.
o It is not something you would do individually but rather is a companion strategy that would accompany the other strategies we have looked at.

Question 2

WHAT IS CHANGE

Answer 2

o Change is any alteration in the business and work environment.
o In response to an influence on the business environment

Question 3

WHAT IS RESISTANCE TO CHANGE?

Answer 3

o Resistance to change are forces which are pushing back against the attempts to make alterations to the work environment
o It occurs when owners, managers or employees refuse to see the need for change and refuse to implement appropriate strategies to response to influences

Question 4

FORCE FIELD MODEL (LEWIN)

Answer 4

o Kurt lewin proposed that the status quo is held in place driving factors pushing for change interacting with resisting factors pushing for stability.
o Thus lewin argued, it is possible to alter the
Status quo by identifying these factors,
then increasing the driving factors or
reducing the resisting factors
o This is useful model as it forces managers
To examine the business before they can
Take steps to effectively implement change

Question 5

CHANGE MANAEGMENT

Answer 5

o Change management involves procedures undertaken to ensure that this response is effective.
In order to manage change effectively, managers must:
A) Identify the need to change
B) Formulate appropriate and timely responses
C) Reduce resistance to those changes

Question 6

OR…

Answer 6

o Overcoming resistance to change is about the intensification of effective management
o That is making sure you identity the need for change; set goals; communicate; create a change culture and implement steadily and flexibly.

Question 7

USING CHANGE AGENTS

Answer 7

o Change is not going to automatically be successful.
o A change agent is a person from inside or outside an organisation who helps the business to transform how it operates .

Question 8

USING CHANGE MODELS

Answer 8

o Businesses must be guided by a clear set of principles or a philosophy when implementing change.

Question 9

UNFREEZE-CHANGE-REFREEZE

Answer 9

o	Kurt lewins models summaries the necessary steps that must be taken in order to effectively implement change. 
It is built around three stages: 
	Prepare the organisation for change 
	Make the change 
	Take steps to solidify the change

Question 10

UNFREEZEE

Answer 10

o Break down the forces supporting the existing system – it exists for no reason.
o Consult with stakeholders and communicate your intentions so they can understand and prepare for change.

Question 11

CHANGE

Answer 11

o Implement the change through modelling and practice

o The change needs to be in the workers actions and values to be meaningful.

Question 12

REFREEZE

Answer 12

o Undertake steps that will reinforce the change to ensure it lasts
o This should involve praise and reinforcement of employee efforts and support for those challenged.

Question 13

SUMMARY

Answer 13

o Overcoming resistance to change is vital in operations strategy ad it allows the business to capitalise on the opportunities the other strategies resent ad respond to the challenges posed by external influences .