ROM: Organization Part 2 Flashcards
Business integration overview: name the 4 points
- Involving the business
- Building relationships
- Transparency
- Aligning the Vision, Culture and Brand
Business integration overview: what means topic ‘Involving the business’?
Gain business buy-in by keeping all members of the organization involved in RPA activities and not “force” RPA on them
Business integration overview: what means topic ‘Building relationships’?
Build relationships with business areas by asking what you can do for them. Engaging IT early in the program is critical. This should be business owned and governed, and supported by IT.
Business integration overview: what means topic ‘Transparency’?
Be transparent about the RPA program to remove any fear of the unknown. Create a strong relationship with IT right from the outset.
Business integration overview: what means topic ‘Aligning the Vision, Culture and Brand’?
Ensure that your RPA vision, culture and brand support that of your business vision, culture and branding.
Aligning these points between RPA team and business areas.
Name the 3 critical success factors
- Strategy and Alignment
- Sponsorship
- Organizational Culture and Employee Engagement
Critical factors to help overcome resistance and enhance cultural adoption across the organization.
Critical success factors: describe ‘Strategy and Alignment’
Essential to have a coherent vision and strategy in your approach to automation. Customers who consistently communicate their strategy across the whole organization are the most successful at deploying a scaled digital workforce.
Critical success factors: describe ‘Sponsorship’
It is critical that RPA programs have executive sponsorship to drive success.
Critical success factors: describe ‘Organizational Culture and Employee Engagement’
RPA is changing the way people work and as with every change, there may be resistance. It is critical to understand where this resistance is coming from and to take actions to minimize it.
Name the 4 pillars in Organization
- Education
- Reporting
- Brand and Culture
- Communication
The 4 pillars provide guidance on how to achieve or improve business buy-in for the RPA program.
4 pillars in Organization: Describe Education
Bullet points
- Head of RPA Fireside chats
- Business roadshows
- Business process champions
- Lunch & learns
- Automation education book
- Leadership sessions
- Process discovery workshops
4 pillars in Organization: Describe Reporting
Bullet points
- Automation update-regularly presenting program deliverables
- Digital workforce performance update
- Enterprise-wide update on progress and successes
- Pipeline reporting to business owners
Providing a view of the pipeline, the benefits and the performance of RPA will create much needed transparency for your RPA program.
RPA should be reported back to the business regularly.
4 pillars in Organization: Describe Brand and Culture
Bullet points
- Create a brand for RPA in line with corporate branding
- Launch your RPA brand across the organization
- Incentivize the business to identify processes for automation
- Introduce your digital workers to the business
- Use social media or internal corporate platforms to promote RPA
4 pillars in Organization: Describe Communication
Bullet points
- A documented communication plan to ensure regular cadence
- Assigned owners for communication and the communication plan
- A communication stakeholder grid to ensure messaging is focused
- Communication templates to ensure consistency
- A consistent feedback loop to ensure automation progress is transparent
Communication is important for the RPA team in order to drive business integration. The more transparent the program, the more informed and included the organization feels. There should be consistency in the way messaging is communicated.
