ROM: Organization Part 1 Flashcards
What is the objective of the foundation Organization?
Aims to help organizations deliver benefit through RPA by identifying the right structure for their programme and helping drive business integration.
In how many parts is the foundation Organization divided into? And what are their names?
2 parts:
* Organizational Models
* Business Integration
Name the organizational models
- Divisional
- Divisonal Alliance
- Centre of Excellence
- Outsourced Managed Service
- Franchise
- Hub and Spoke
Define Divisional model
Each business area establishes its own CoE. There is no cross-functional collaboration and each area works independently and following their own set of standards and best practices.
Each CoE has its own standards and governance and they are responsible for the E2E delivery of process automations from process discovery and definition, to design, build and ongoing support.
Benefits from Divisional model
- Full control over all RPA aspects
- Business led delivery capability
- Business prioritizes what they want
- Independent from other business areas
- Platform can be shared with other business areas to reduce costs
- Agility to make quick decisions
Challenges from Divisional model
- Inability to benefit from shared best practices and libraries to speed up delivery
- Multiple RPA teams that compete between each other
- Duplication of hardware infrastructures and BP deliverables
- Duplication of skills
- Duplication can increase costs, specially when scaling across organization
Define Divisional Alliance model
Similar to Divisional, but each CoE agrees to follow a consistent best practice.
Define Centre of Excellence model
Centralized capability responsible for automated projects from pipeline to deployment and run. (Process discovery, definition and solution design documentation; build, test, release and support)
CoE has mixed skills: analysts, developers, architects and controllers.
All areas send their processes to be automated by this CoE.
One of the most common approaches.
Note that in this model it is possible to delegate elements of process discovery to the business areas to release time and resource in the CoE to focus
Benefits from CoE model
- Simple to set up
- Simple to scale
- Ensures consistent delivery and service model
- Ensures that consistent design standards are adopted in the organization
- Enables a single method of training resources
- Management of the team/skill set in a more traditional method
Challenges from CoE model
- Can be costly to scale up
- Prioritization is often debated between business areas
- Can create a bottleneck if the pipeline becomes too big
- Works as a shared service and relies on good communication and selling of automation as a service
Define Outsourced Managed Service model
Similar to CoE, but a third party plays the part of the CoE.
MSP - Managed Service Provider
Benefits from Outsourced Managed Service model
- Fast deployment
- Ability to scale as and when required
- Delivered projects will be supported post-deployment
- 24/7/365 monitoring and support is possible
- Platform is managed, maintained and updated with minimal overhead
overhead - sobrecarga
Challenges from Outsourced Managed Service model
- Long-term cost potentially higher than in-house approach
- Pipeline may be more difficult to build
- Process ownership becomes more abstract and business integration more difficult
- Changes requests may be slow and lack the agility the business needs
- Initial security challenges and potential access control issues need to be considered early
- Process knowledge of how the business operates may be lacking in the early automation which could lead to delays in implementation
Define Franchise model
Business led and owned implementation team under the governance of a CoE.
CoE is responsible for RPA stategy, best practice, innovation, training, governance, run and monitor and license utilization.
Business can use the CoE’s governance, procedures, intellectual property, business model, brand and purchasing power to implement processes in a consistent manner.
Benefits from Franchise model
- True business led delivery capability
- Business prioritizes as they want
- Quick to scale
- Specialist knowledge available from CoE
- New job opportunities for business resource
- Able to prioritize against change management needs
