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CE Shield 1 > Rijtjes > Flashcards

Rijtjes Flashcards

1
Q

New world with CE

A 
Client
Employeesw
Team leads
Management
Senior management
CEO
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2
Q

6 qualities of good CE leaders

A 
Process
People 
Purpose
Partnering
Problem solve
Performance
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3
Q

5 steps of transformation

A 
Pre-diagnose
Diagnose
Design
Implementation
Continuous Improvement
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4
Q

Feedback model

A 
Situation
Behaviour
Impact
Pause
Response 
Solution
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5
Q

Iceberg

A

Behaviour
Thoughts and emotions
Values and convictions
Needs

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6
Q

4 levels of coaching

A

Role model
Working together
Preparing for success
Independent

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7
Q

How to influence mindset and behaviour? 4

A
  • Input
  • attitude and mindset
  • behaviour and action
  • performance
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8
Q

MB influencing factors 4

A
  • Foster understanding and conviction
  • Act as a role model
  • Confirm through formal mechanism
  • develop talent and skill
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9
Q

Developing talent and skill

A
  • unconsciously incompetent
  • consciously incompetent
  • consciously competent
  • unconsciously competent
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10
Q

CE works on….

A
  • Waste
  • inflexibility
  • variability
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11
Q

8 types of waste

A 
Waiting 
Correction
Movement
Over process
Overproduce
Transport
Talent
Stock
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12
Q

MBTI

A

Energy source - extrovert - introvert
Information perception - sensing - intuition
Decision making feeling- thinking
Lifestyle pattern judging- preceiving

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13
Q

Giving feedback

A 
ACCC
Awareness
Comprehension
Commitment and action
Change
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14
Q

Feedback checkpoints

A

Appropriate
Necessary
Timing
Constructive

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15
Q

5 Lenses

A 
Client
process efficiency
Organisation and skills
Mindset and behaviour
Operational management
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16
Q

7 steps of problem solving

A 
DBEDCGP
Define problem
Break it down into smaller problems
Eliminate less important issues
Do issue analysis and design work plan
Carry out critical analysis
Gather findings and build arguments 
Prepare the story
17
Q

Problem definition

A 
Perspective context
Criteria for success
Decision makers/ stakeholders
Criteria for success
Solution scope
Obstacles
18
Q

PSS work plan

A 
Issue 
Analysis
Source
Responsible deadline
Deliverable
19
Q

PSS check your outcomes

A 
Start from General to detail
Recommendations
Conclusions
Findings
Facts
bottom up
20
Q

Big kaizen

A 
Define
Measure 
Analyse
Generate ideas
Implement
Check and secure
21
Q

5 S

A 
Separate
Straighten
Sanitise
Standardise
Sustain

CE Shield 1 (14 decks)

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