Rijtjes Flashcards
1
Q
New world with CE
A
Client Employeesw Team leads Management Senior management CEO
2
Q
6 qualities of good CE leaders
A
Process People Purpose Partnering Problem solve Performance
3
Q
5 steps of transformation
A
Pre-diagnose Diagnose Design Implementation Continuous Improvement
4
Q
Feedback model
A
Situation Behaviour Impact Pause Response Solution
5
Q
Iceberg
A
Behaviour
Thoughts and emotions
Values and convictions
Needs
6
Q
4 levels of coaching
A
Role model
Working together
Preparing for success
Independent
7
Q
How to influence mindset and behaviour? 4
A
- Input
- attitude and mindset
- behaviour and action
- performance
8
Q
MB influencing factors 4
A
- Foster understanding and conviction
- Act as a role model
- Confirm through formal mechanism
- develop talent and skill
9
Q
Developing talent and skill
A
- unconsciously incompetent
- consciously incompetent
- consciously competent
- unconsciously competent
10
Q
CE works on….
A
- Waste
- inflexibility
- variability
11
Q
8 types of waste
A
Waiting Correction Movement Over process Overproduce Transport Talent Stock
12
Q
MBTI
A
Energy source - extrovert - introvert
Information perception - sensing - intuition
Decision making feeling- thinking
Lifestyle pattern judging- preceiving
13
Q
Giving feedback
A
ACCC Awareness Comprehension Commitment and action Change
14
Q
Feedback checkpoints
A
Appropriate
Necessary
Timing
Constructive
15
Q
5 Lenses
A
Client process efficiency Organisation and skills Mindset and behaviour Operational management
16
Q
7 steps of problem solving
A
DBEDCGP Define problem Break it down into smaller problems Eliminate less important issues Do issue analysis and design work plan Carry out critical analysis Gather findings and build arguments Prepare the story
17
Q
Problem definition
A
Perspective context Criteria for success Decision makers/ stakeholders Criteria for success Solution scope Obstacles
18
Q
PSS work plan
A
Issue Analysis Source Responsible deadline Deliverable
19
Q
PSS check your outcomes
A
Start from General to detail Recommendations Conclusions Findings Facts bottom up
20
Q
Big kaizen
A
Define Measure Analyse Generate ideas Implement Check and secure
21
Q
5 S
A
Separate Straighten Sanitise Standardise Sustain
