Organisation & Skills

Question 1

What are the six categories indicating the robustness of an organisation?

Answer 1

SSSRFC

• Serving ties
• Specialist space
• Superfluous hierarchy
• Responsibilities
• Flexibility
• Chain complexity

Question 2

What questions can you ask to analyse SERVING TIES?

Answer 2

• How do teams cooperate?
• What’s the idea underlying their collaboration?
• Do certain teams need an extreme amount of consultation?
• Are teams invariably independent?

Question 3

What questions can you ask to analyse SPECIALISTS’ SPACE?

Answer 3

• Do specialist have enough space and control to perform?
• Do specialists from different teams feel the need to cooperate more?
• Are specialist abilities restricted by the dominant culture?

Question 4

What questions can you ask to analyse SUPERFLUOUS HIERARCHY?

Answer 4

• Does the organisation have any unnecessary management layers?
• Span of control analyse

Question 5

What questions can you ask to analyse RESPONSIBILITIES?

Answer 5

• Do all teams and mangers have clear performance indicators that
  accurately reflect the value that their activities add?
• Check out current performance management module

Question 6

What questions can you ask to analyse FLEXIBILITY?

Answer 6

• Is the organisation sufficiently flexible to handle variable market
  demand.
• Check out knowledge and skill matrix module
• Check out capacity analysis module

Question 7

What questions can you ask to analyse CHAIN COMPLEXITY?

Answer 7

• Does the current set-up in the chain prevent any unnecessary
  handovers?
• Check out the KANO module, specifically for internal customers

Question 8

What pare the objectives of the knowledge and skill matrix?

Answer 8

• Coaching tool for employees and managers, helps to make
  development goals specific
• CE diagnostic tool to identify the skills in a department

Question 9

What are the objectives of the span of control analysis?

Answer 9

• Analyse whether an organisation is set up in the most efficient way
• Where necessary, to redesign the organisation to provide optimum
  support to customer processes

Question 10

What are the objectives of the Organisation & Skills improvement plan?

Answer 10

• To create an overview of organisation and skill surprises

- To generate improvements based on these surprises