RICS APC ESSENTIAL Flashcards

1
Q

What are the professional obligations for firms?

A
  • Firms must publish a complaints handling procedure
  • Firms must have adeuqate PII cover in place
  • Firms must cooperate with RICS
  • Firms must promptly provide all information reasonably requested by the SRB.
  • Firms with a sole principal must make adequate arrangements in the event of injury, death, or absence.
  • Firms must display their business literature in accordance with RICS policy’s
  • Firms must report to RICS any matter that they are required to report under the rules of the registration of firms.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What are the professional obligations of members?

A
  • To complete 20 hours of CPD per year.
  • Members must cooperate with RICS
  • Members must promptly provide all information reasonably requested by the SRB.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are the new rules of conduct?

A
  1. Members and firms must be honest, act with integrity, and comply with their professional obligations and the obligations of RICS.
  2. Members and firms must maintain their professional competence and ensure any services are provided by individuals with the necessary competency.
  3. Members and firms must provide a good quality and diligent service
  4. Members and firms must treat others with respect and encourage diversity and inclusion.
  5. Members and firms must act in the public interest, prevent harm, take responsibility for their actions, and maintain public confidence in the profession.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Why did the rules changes?

A
  • To provide a clearer and more concise structure.
  • there is also a greater focus on clearer example behaviours and understanding evolving technology and sustainability measures.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Rule #1 - is all about integrity, therefore what are you dealing with most?

A
  • Is effectively dealing with bribery requests.
  • Protecting yourself where you may not be covered by the Bribery Act.
  • Handling conflicts
  • Handling client money.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Rule #2 - Competency.

A

Ensuring that myself as an individual is competent enough to carry out the service and scope of works. But, also ensuring that a business or contractor I’ve instructed who will be acting on behalf of the client is competent to the necessary expertise.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is a Locum?

A

Something a firm puts in place if they are a sole practitioner or director that has a process in place in the case of death or illness or a requirement to step down.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

What are RICs firms PII Requirements?

A
  • The policy cover must me made on an each and every claim basis.
  • RICS sets out the minimum levels of indemnity.
  • RICS sets out the maximum levels of uninsured excess.
  • The policy should include cover for past and present employees.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What are the minimum levels of indemnity?

A
  • If a firms turnover is £100k or less then = £250k
  • If a firms turnover is £100-£200k then = £500k
  • If a firms turnover is £200k or above then = £1,000,000
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What are the maximum levels of uninsured excess?

A

If the limit of indemnity is £500k or less then = the greater of 2.5% or £10,000
If the limit of indemnity is over £500k then = 2.5% of the insured sum.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the limitation periods for PII?

A
  • 6 years when executed under hand
  • 12 years when executed as a deed.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is the purpose of PII?

A

To provide financial cover in the event that a client suffers financial loss as a result of a breach of professional duty.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Can you tell me about the Merrit vs Babb Case law?

A

Yes, the case dates back to 2001 and highlights the importance of having run-off cover in place.
- A surveyor was sued for negligence by a former client but the surveying firm was no longer in existence so the surveyor was pursued for damages. They were successful.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What procedures should be in place when handling clients money?

A

As a RICS regulated firm, I should;
- set clear boundaries of duties for employees.
- Have a principal that oversee the client money accounting functions.
- These principles are not allowed to override controls.
- All accounting systems and data must be secure and kept confidential where necessary.
- All client money must be kept separate and clearly identifiable with the word “client” included in the bank account name.
- Clients must always have access to funds.
- The account must not be overdrawn.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What is the client money protection scheme?

A
  • It is a scheme operated by RICS that contains provisions for members of the public to be reimbursed if they lose funds when using a RICS regulated firm.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are the RICS requirements for Complaints Handling Procedures ?

A
  • Must include a redress mechanism
  • Details of the policy should be issued to the client with the terms of engagement/business.
  • It must be clear, quick, transparent, and free of charge for stage 1.
  • Names and contact details of the nominated investigating person must be stated.
  • The complaint must be investigated within 28 days.
  • All complaints must be recorded with progress logged.
  • YOU MUST NOTE PI INSURERS.
17
Q

What are the two stages required as part of CHP?

A

Stage 1: Is where there needs to be consideration of the complaint by a senior member of the firm or the complaints handling officer.
Stage 2: If the issue is NOT resolved, the complaint is referred to an independent third party with the authority to award redress.

18
Q

What are the principles of an effective CHP?

A
  • Fit for purpose
  • Understood
  • Available
  • Readily shared and reviewed regularly.
18
Q

What are the principles the RICS board consider when approving ADR mechanisms?

A
  • Customer complaints should be free of charge to a consumer.
  • The scheme must be well established and independent.
  • The scheme must us a transparent and accountable decision making process.
19
Q

How can a complaint be avoided?

A
  • Setting out clear expectations in the terms of engagement and key performance indicators.
  • Communicating clearly and effectively with the client and key stakeholders.
  • Seeking feedback and resolving issues efficiently as they arise.
20
Q

On receipt of a formal complaint, what would you do?

A
  • Arrange a call with the client asap to inform them the complaint has been received.
  • Issue the client a copy of our firms complaint handling procedure
  • Inform our PII insurers
  • Report the complaint to senior staff
  • Arrange a meeting with the client to address their concerns
  • If unable to resolve then the complaint will need to be referred to the independent RICS redress mechanism.
21
Q

What are Bye Laws?

A

The bye laws are set out in the royal charter and determine how the RICS is regulated.
There are 10 bye laws.

22
Q

What is required if you wanted to setup a practice?

A
  1. Contact RICS for guidance and obtain a company starter pack.
  2. Inform the RICS register for regulations
  3. Appoint a contact officer for all RICS communication
  4. Prepare a CHP
  5. Obtain PII cover
  6. Abide by the Rules of Conduct
  7. Use the Regulated by RICS designation.
23
Q

What is the structure of the RICS?

A

RICS is not regulated by the government and is independently regulated.
The bye laws determine its regulation.
The governing council manage and agree the strategy for the RICS.

24
Q

What are the mission statement of the RICS?

A

To qualify and equip their members to offer the highest standards of professional service
To promote and enforce standards.
To lead solutions to the major challenges facing the built environment through professional expertise in the publics interest.