Resources

Question 1

Maslow’s Hierarchy of Needs

Answer 1

Rewards can motivate people only if it satisfies a need that is valued by the individual.

Question 2

Herzberg’s Motivation-Hygiene Theory

Answer 2

Job dissatisfaction is influenced by the hygiene factors (working conditions, salary, policies and rules, relationships at work, etc.). Job satisfaction is influenced by motivators ( achievement, recognition, responsibility, advancement, personal growth, etc.)

Providing hygiene factors will not motivate the people. But, the absence of hygiene factors will demotivate them.

you cannot motivate the employees if the hygiene factors are not taken care off.

Question 3

McGregor’s Theory X and Theory Y

Answer 3

Theory X managers believe that the team members dislike their work and have little motivation.

Theory Y managers believe that the team members take pride in their work and see it as a challenge. Managers who use this approach trust their people to take ownership of their work and do it effectively by themselves.

Question 4

McClelland’s Theory of Needs

Answer 4

three kind of motivating needs:

Need for achievement (drive to excel),
Need for power (desire to influence others) and
Need for affiliation (desire to establish and maintain friendly relations).

Team members motivated by achievement expect challenging projects. They have a strong desire for performance feedback.

Team members motivated by need for power work best when they are in charge. They have a desire to exercise control over others.

Team members motivated by affiliation work best in a group environment. They have a strong desire for acceptance and approval from others.

Question 5

Halo Effect

Answer 5

A type of cognitive bias in which our overall impression of a person influences how we feel and think about his or her character.

Question 6

Ouchi’s Theory Z

Answer 6

Workers do well if motivated. This provides participative management, familial work environment, and lifelong employment. Known as Japanese Management Style.

Question 7

Vroom’s Expectancy Theory

Answer 7

People behave based on what they believe (expect) their behavior bring them.

Question 8

Zero sum reward

Answer 8

those programs that only reward one or a few team members (employee of the month)

Question 9

Laissez faire

Answer 9

the policy of leaving things to take their own course, without interfering.

Question 10

Expert power

Answer 10

PM is considered to be an expert in the field in which the project is taking place.

Question 11

Nonverbal communication

Answer 11

Appropriate body language used for transmitting info, generally through tone of voice, gestures, and facial expressions