Refund/Exchange Flashcards
1
Q
Signature needed on Refund/Exchange?
A
No, signature not needed.
2
Q
At very bottom of WFG/DOA screen what do you do on exchange?
A
Scan the new accessory by clicking on the barcode.
3
Q
When you’re on the next screen for DOA, what do you do next?
A
Click on scanner button and scan new device. Balance should be zero if not reach out to manager for assistance.
