Escalation Verbage Flashcards
1
Q
Can you help transfer my content and data?
A
The best way to describe the process is like self-check out at the grocery store. This is for your safety and our safety.
Although we DO have the resources to
2
Q
But you have gloves on, why can’t you help with my new phone?
A
With everything going on and case numbers increasing, this is Verizon’s current policy to combat Covid.
3
Q
Well, a rep on the phone told us to come to the store?
A
I can’t speak for whatever the rep said and apologies for the around I know that can be upsetting, but this is the correct number to dial that handles these situations.
