REAL QUESTIONS

Question 1

CAB- Please describe your experience that qualifies you for this job

Answer 1

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Question 2

CAB- Describe a project you lead that had successful outcomes. What types of
measures did you used in evaluating the project? How did you determine it
was successful?

Answer 2

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Question 3

CAB- Describe a situation in your work where you had to use persuasion to gain
cooperation from others to accomplish a goal. Who were the individuals
involved, what was the issue, and what was the outcome?

Answer 3

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Question 4

CAB- What information do you need before making a decision? Please provide an
example.

Answer 4

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Question 5

CAB- Give me an example of a time when you had to address an angry customer.
What was the problem and what was the eventual outcome? What was
your role in defusing the situation?

Answer 5

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Question 6

CAB- If you are leading a team that includes some under-performing employees
or difficult employees. What steps would you take to improve performance
and/or improve behavior?

Answer 6

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Question 7

Tell us about a time when you led or guided a group or team effort. What was the situation? What actions did you take? What were the biggest challenges and how did you overcome them? What was the final result?

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Question 8

Give us an example of a time when you helped others develop or improve their knowledge, skills, and abilities. How did you identify the development need? Describe your approach to assist them? What was the outcome?

Question 9

Describe a situation in which you designed and / or implemented changes to a process to improve a business function or customer satisfaction. How did you identify the need? Who did you involve in the development of the change? What were the steps you took to develop the new process? What challenges did you face? What was the outcome?

Answer 9

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Question 10

Tell us about a time when you determined that you did not have enough information to make a final decision or move forward with a project. What was the situation? How did the lack of information impact the decision or project? What steps did you take to obtain additional information? What was the outcome?

Answer 10

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Question 11

Give us an example of a situation where you experienced competing priorities that prevented you from being able to accomplish all of your work by an assigned deadline. What factors did you consider when prioritizing work efforts? How did you communicate with management about the problem? What was the outcome?

Answer 11

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Question 12

Tell us about your leadership style. What leadership skills do you believe are important in motivating staff and gaining their commitment? Tell us about a time you demonstrated these skills.

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Question 13

In this position, you will be tasked with providing direction, guidance, and feedback to staff on recommendations to programmatic issues. Please describe your process for making recommendations to leadership and provide an example of a recommendation you developed.

Answer 13

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Question 14

Tell us about your experience compiling, analyzing, and interpreting data and how you’d become well versed in the technical components of this position.

Answer 14

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Question 15

In this position, you will be expected to develop a deep understanding of the unit’s programs. Please describe how you would familiarize yourself with the unit, build your program knowledge, and develop staff while continuing to drive efforts forward and ensure deliverables within the unit are met timely.

Answer 15

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Question 16

Tell us about a situation when you had to adapt your communication approach/style according to the audience that you were addressing and the type of information you were sharing.
a. What was the situation?
b. What did you do?
c. What factors did you consider when developing your communication approach?
d. What was the result?

Answer 16

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Question 17

The Staff Services Manager I will be presenting to groups outside the Department, such as industry associations, resident associations, and government workgroups, providing them with updates on program activities, legislation, or regulations.
a. Please explain any experience you have presenting to various groups.
b. What steps did you take to prepare yourself for the speaking engagement?

Answer 17

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Question 18

Describe a situation where you had to assist others in adapting to a change that was out of your control.
a. What did you do?
b. What challenges did you face?
c. How did you overcome these challenges?

Answer 18

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Question 19

The Staff Services Manager I is responsible for developing, implementing, and managing a new program including but not limited to: regulations, developing processes and procedures, stakeholder engagement and budget forecasting and monitoring.
Please provide an example(s) of a project(s) for which you were responsible, involving supervision or acting in a lead role with one (1) or more staff and external stakeholders or customers. Describe in detail your plan of action, how deadlines and benchmarks were met and the results of your efforts.

Answer 19

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Question 20

Describe a time when you anticipated potential problems within a program that you were working on that had significant impact to the program where you participated in developing preventive measures.
a. What was the problem?
b. How did you identify the potential problem?
c. What was the potential impact on the organization?
d. What did you do?
e. What was the outcome?

Answer 20

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Question 21

Provide an example of a recent assignment you worked on and tell us the process you used to ensure it was complete, accurate, and in compliance with laws, rules, policies, and procedures.
a. What was the assignment?
b. What did you do?
c. What was the outcome?

Answer 21

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Question 22

California is a diverse State. Give an example of a time when you have engaged or interacted with communities that are outside of your normal environment and describe what you took away from the experience.

Answer 22

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