FOSTERING A TEAM ENVIRONMENT Flashcards
Describe a time when you realized you needed to make an improvement in your communication skills and how you managed it. What did you do? What was the outcome?
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Describe a situation in which you had to provide feedback to others on an assignment or project. What was the feedback? Who did you provide feedback to? What type of impact did the feedback have? How was the feedback received? What was the result?
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Describe a situation which demonstrated that listening is an important aspect of leadership.What did you do? What was the result? Why was listening important in this situation?
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Give us an example of when your listening skills helped resolve a situation or issue. How did you show you were listening? What impact did your listening skills have on the outcome of the situation or issue and why?
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Describe a time when you were able to effectively communicate with team members, supervisors and others when appropriate. What was the situation? What was the outcome? What made the communication effective?
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Describe what you have done to demonstrate the importance of sharing and receiving accurate and timely information. What did you do? Why was this necessary? What did this achieve?
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Describe the process you have used to review and approve written correspondence from others. What steps did you take? What did you look for before approving the correspondence?
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Conveying complex messages in writing may require the creative use of graphics and other visual aids. Provide us with an example of when you developed graphics or visual aids in order to effectively convey a written message. What was the situation? What did you do? What was the outcome?
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Competency: Communication
Gives and is receptive to feedback. Knows that listening is essential. Keeps others informed and ensures feedback is passed to others appropriately. Uses a variety of methods to convey information. Strives for error-free communications. Expresses clear and concise ideas in writing. Organizes written ideas. Uses graphics and other aids to clarify ideas
Describe a situation in which you identified and resolved a conflict in your unit. How did you go about identifying the conflict? What actions did you take to resolve the conflict? What was the outcome?
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Describe what you have done to prevent conflict within your unit. What actions did you take? What was the outcome?
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Competency: Conflict Management
Recognizes differences in opinions and misunderstandings and encourages open discussion
Uses appropriate interpersonal styles
Finds agreement on issues
Deals effectively with others in antagonistic situations
Tell us about a time when you had to vary your communication approach according to the situation. What was the situation? What did you do?
What factors did you consider when developing your communication approach? What was the result?
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Describe a situation in which you were able to effectively “read” others and guide your actions by your understanding of their non-verbal cues.
What did you do?
What was the outcome of the situation?
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Tell us about a time when you and your team members were dealing with a stressful work situation.
What was the situation?
How did you handle it?
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Tell us about a time when you had to present information in a manner that could be easily understood.
What did you do?
What was the outcome?
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Tell us about a situation when you withheld your own opinion, and tried to obtain the opinion of others.
What did you do?
What was the outcome?
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Tell us about what you have done to improve the knowledge, skills and abilities of others.
What did you do?
What was the outcome?
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Tell us about what you have done to improve the knowledge, skills and abilities of others.
What did you do?
What was the outcome?
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Competency: Interpersonal Skills
Effectively approaches others with sensitive information
Understands the unspoken meaning of a situation
Understands strengths and development areas of others
Makes others feel respected and heard
Tell us about a time when you led or guided a group or team effort.
What was the situation?
What actions did you take?
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Competency: Team Leadership
Sets team structure
Organizes, leads, and facilitates team activities
Promotes team cooperation
Successful Behavioral Indicators (Validated) - Communication
Has provided timely feedback on performance against stated goals
Has received timely feedback on performance against stated goals
Has asked follow-up and probing questions
Has ―read‖ non-verbal cues
Has listened attentively and provided others with his/her full attention
Has provided others with the necessary time for discussion
Has had frequent and ongoing communication with team members and supervisors
Has ensured clear communication with other parties when appropriate
Has demonstrated commitment to information-sharing by using accessible methods, maintaining knowledge base, and meeting with leaders
Has prepared and ensured team documents are accurate, grammatically correct and in department-specific writing style, for self and team members
Has ensured written communications are clear, concise, relevant, and accurate
Has developed documents and presentation materials that are organized, easy-to-follow, and tailored to the audience
Successful Behavioral Indicators (Validated)- Conflict Management
Has held regular open discussions, encouraged questions and worked toward conflict resolution solutions of anticipated or existing conflicts
Has identified others’ interpersonal styles
Has discussed appropriate communication methods based on interpersonal styles with the team
Has recognized and defined conflict in order to finalize agreement and a course of action
Has monitored behaviors after conflict resolution
Has documented behaviors after conflict resolution and taken appropriate action as necessary
Successful Behavioral Indicators (Validated) - Interpersonal Skills
Has developed and applied the appropriate communication style to a situation while maintaining a professional approach and positive image
Has considered the organizational culture when developing and applying the appropriate communication style
Has effectively perceived and responded to non-verbal communication cues and sub-messages
Has effectively applied lessons learned from past experiences related to the perception of and response to non-verbal communication cues and sub-messages
Has recognized one’s own and staff’s stressors
Has sought appropriate tools and techniques to effectively address stressful situations
Has identified the strengths and development areas in others
Has developed plans and tools to build strengths and close performance gaps of others
Has practiced active listening
Has created an open communication environment
Successful Behavioral Indicators (Validated) - Team Leadership Skills
Has established and communicated team roles, responsibilities, goals, and deliverables
Has matched team members’ roles and responsibilities to their strengths and developmental areas
Has facilitated internal team discussions to encourage participation and enthusiasm
Has resolved team conflicts
Has known when to escalate issues
Has identified team ground rules
Has created an environment of respect for team members
Has managed team goals effectively
Has monitored team performance
Has recognized positive individual and group performance
Has celebrated team successes
