BUILDING TRUST AND ACCOUNTABILITY

Question 1

• Tell us about a specific time when you identified and handled a problem which challenged fairness or ethical issues.
  o What was the situation?
  o How did you identify the ethical or fairness issue?
  o What did you do?
  o What challenges did you encounter?
  o What was the outcome?
  o Were you satisfied with the outcome, why or why not?
  o What would you do differently if faced with a similar situation in the future?

Answer 1

ANSWER

Question 2

• Tell us about how your unit has maintained compliance with relevant laws and ethical standards.
  o How have you contributed to this effort?

Answer 2

ANSWER

Question 3

• Give us a specific example of how you have ensured that the confidentiality of information and records is maintained in your unit.
  o What did you do?
  o What was the outcome?
  o Were you satisfied with the outcome, why or why not?

Answer 3

ANSWER

Question 4

Competency: Ethics and Integrity

Answer 4

• Treats others with respect
• Takes responsibility
• Uses applicable professional standards and establishes procedures
• Identifies ethical dilemmas and takes action
• Anticipates and prevents breaches in confidentiality and security

Question 5

Successful Behavioral Indicators (Validated) - Ethics and Integrity

Answer 5

 Has been approachable, supportive, fair and willing to listen
 Has understood team members’ concerns
 Has been open to discussion of potentially controversial issues
 Has admitted mistakes and attempted to achieve the best possible outcome in the situation
 Has followed and promoted professional standards, established procedures, and policies when taking action and making decisions
 Has identified ethical dilemmas and conflicts of interest and taken appropriate action
 Has communicated and held staff accountable for confidentiality and security policies and guidelines
 Has taken appropriate action when violations of confidentiality and security policies occurred

Question 6

• Describe a time when you were asked to keep information confidential.
  o What was the situation?
  o What did you do?
  o What was the outcome?
  o On occasion we are confronted by dishonesty in the workplace. Tell us about such an occurrence and how you handled it.
  o What was the situation?
  o What did you do?
  o What was the result?
  o Were you satisfied with the result, why or why not?

Answer 6

ANSWER

Question 7

• Tell us about a time when you took responsibility for an error and were held personally accountable.
  o What was the situation?
  o What did you do?
  o What was the outcome?

Answer 7

ANSWER

Question 8

• Describe an instance when you kept a commitment to others even to your own detriment.
  o What was the instance?
  o What did you do?
  o Do you feel you did the right thing, why or why not?

Answer 8

ANSWER

Question 9

• Describe the way you handled a specific problem that involved others from a variety of levels with differing values, ideas and beliefs.
  o What was the problem?
  o How did you handle it?
  o What was the result?

Answer 9

ANSWER

Question 10

Competency: Personal Credibility

Answer 10

• Displays honesty and is forthright with people
• Takes ownership
• Follows through on commitments
• Respects concerns shared by others

Question 11

Successful Behavioral Indicators (Validated) - Personal Credibility

Answer 11

 Has demonstrated honesty
 Has promoted open communication and respected confidential information
 Has taken responsibility and accepted consequences of personal and staff’s mistakes
 Has consistently strived to deliver agreed-upon outcomes or results
 Has kept others informed of progress
 Has valued the concerns of people from all levels and has not criticized or belittled
 Has respected and validated the concerns voiced by others