PROMOTING A HIGH PERFORMANCE CULTURE Flashcards
Describe a situation where you encouraged your staff or team to learn something significant from a mistake they made at work.
What was the situation?
What did you do to encourage the staff or team?
What did they learn?
How did they apply it in the future?
ANSWER
Tell us how you have encouraged and supported continuous professional development in your staff or team.
What have you done?
How did you secure and utilize necessary resources?
What was the end result?
ANSWER
Tell us about a formal or informal development plan that you created with your staff or team.
What were the components of the development plan?
What was the timeframe?
What was the outcome?
ANSWER
During tough economic times, we all know that training resources are difficult to secure and maintain. Tell us about a creative idea that you came up with that contributed to developing your staff or team.
What was the idea?
What did you do?
What was the outcome?
ANSWER
Competency: Developing Others
- Provides an environment where staff can learn from mistakes
- Encourages staff to use all available resources to complete their work activities
- Ensures that staff understand their own role and the role of their organization
- Regularly assesses staff’s skills and knowledge to determine training and development needs
- Uses innovative approaches to provide a variety of learning opportunities to develop critical skills in staff
Successful Behavioral Indicators (Validated) - Developing Others
Has encouraged staff (or others) to reflect on their successes and failures in order to identify lessons learned for future application
Has ensured that staff (or others) were aware of and had access to all necessary tools and training to successfully complete their assignments
Has sought new tools or training to improve existing processes
Has ensured that all employees received an orientation to the unit and department
Has provided employees with clear expectations, roles and responsibilities
Has ensured employees understood the organization’s vision and mission
Has determined staff’s short and long term career goals
Has evaluated staff’s (or other’s) work formally and informally in order to identify development areas and career goals
Has identified resources to enhance staff’s (or others’) skills
Has provided staff (or others) with assignments suited to their strengths and development needs
Has provided staff (or others) with opportunities for career growth
- Describe the measures you have taken to support diversity in your unit.
o What did you do?
o What was the outcome?
ANSWER
- Describe a situation when you have actively confronted indications of discrimination or prejudicial behavior.
o What did you do?
o What was the outcome?
ANSWER
Competency: Fostering Diversity
- Fosters and values an environment in which people who are diverse can work together cooperatively and effectively in achieving organizational goals
- Maintains a work environment that is free of sexual harassment and discrimination
Successful Behavioral Indicators (Validated) - Fostering Diversity
Has proactively identified diversity within staff
Has discussed appropriate methods of working together
Has sought information from others who have different personalities, backgrounds, styles and skill sets and included them in decision-making and problem solving
Has coached others on the importance of respecting diversity
Has ensured that all staff understood and complied with sexual harassment prevention and anti-discrimination policies, laws, and rules
Has modeled appropriate workplace behavior
Has intervened promptly when inappropriate behavior occurred
- Tell us about a time when you were responsible for hiring and orienting a new employee.
o What was your role?
o What did you do to help the new employee adjust?
ANSWER
- Give us an example of your involvement in the workforce or succession planning efforts for your unit.
o What was your role?
o What was the outcome?
o One of the jobs of a supervisor is to manage performance and conduct periodic performance reviews.
o How have you formally and/or informally managed employee performance in the past?
o What process have you used for performance feedback?
ANSWER
- Give us an example of a time when you helped others develop or improve their skills.
o How did you determine the development need?
o What did you do?
o What was the outcome?
ANSWER
- Give us an example of how you have promoted and contributed to workplace health and safety in your unit.
o What did you do?
o What was the outcome?
ANSWER
Competency: Workforce Management
- Hires and retains appropriate staff, conducts workforce and succession planning
- Provides feedback on performance
- Addresses employee problems
- Is a resource for career development
- Promotes health and safety in the workplace
