Quiz: Module 12

Question 1

A ____ is defined by the ICM as a disruption in the company’s business that occurs without warning, is likely to generate news coverage and may adversely impact employees, investors, customers, suppliers, and other stakeholders.
a. humanitarian crisis
b. sudden crisis
c. business crisis
d. smoldering crisis

Answer 1

b. sudden crisis

Question 2

Each of the following is a misconception about crises except:
a. The majority of businesses crises are sudden, such as industrial accidents or terrorist attacks.
b. Crises are most commonly the result of employee mistakes or acts of nature.
c. The most common crises are cybercrime events.
d. All of these are misconceptions about crises.

Answer 2

c. The most common crises are cybercrime events.

Question 3

For the critical success factor of leadership, skills that are important for a leader to have during crisis management include all of the following except:
a. Ability to multitask
b. Rational under pressure
c. Ability to listen and relate to their employees
d. All of these are important

Answer 3

d. All of these are important

Question 4

The specifics of a good CM plan may vary, but a typical document will contain each of the following except:
a. Identification of the crisis management planning committee
b. The crisis management response team structure
c. Identification of key alternate sites for relocating operations
d. Detailed crisis management protocols

Answer 4

c. Identification of key alternate sites for relocating operations

Question 5

____is a process of hiring individuals above and beyond the minimum number of personnel needed to perform a business function.
a. Job rotation
b. Cross-training
c. Personnel redundancy
d. Crisis staffing

Answer 5

c. Personnel redundancy

Question 6

Organizations typically respond to a crisis by focusing on technical issues and economic priorities, and overlook the steps needed to preserve the most critical assets of the organization: its people.
a. True
b. False

Answer 6

a. True

Question 7

The majority of business crises are sudden, such as industrial accidents or terrorist attacks.
a. True
b. False

Answer 7

b. False

Question 8

In the medical field, the first two hours after an injury are referred to as the “golden hours” because a person treated by medical personnel during that time has the highest probability of full recovery.
a. True
b. False

Answer 8

b. False

Question 9

A recent trend in corporate settings is to provide each employee with a disaster recovery identification card.
a. True
b. False

Answer 9

b. False

Question 10

In crisis management situations, it is most likely that an organization will interact with state agencies more frequently than with federal agencies.
a. True
b. False

Answer 10

a. True