Quiz 2 Flashcards
Which of the following failure costs would be most difficult to compute?
Lost goodwill.
The Lundvall-Juran Quality Cost Model
states that as expenditures in prevention and appraisal activities increase, quality conformation should increase.
The number of applicants for the Baldrige award have
decreased over the years because entities realized how difficult it would be to win the award.
Under Baldrige scoring, 50% means
An effective, systematic approach, responsive to the overall requirements of the item, is evident.
Japan’s contribution to quality includes which of the following:
Japan created competition through quality as their automobiles and electronic products were exported to the nations of the world.
Lean production is
Both a philosophical and systems view as described in responses a) and b).
Industrial engineer Shigeo Shingo identified seven “wastes” that workers could address in the improvement process. Which of the following is not a waste identified by Shingo?
Waste of underproduction
When sampling the supplier’s shipment to ensure adherence to specifications, the N = 2 technique asserts:
If no defects are discovered in the first and last items in the lot, then the entire lot should be considered as meeting specifications if the supplier’s processes are in statistical control.
Which is true of European quality?
While the quality of German customer service is considered low by American and Japanese standards, some European companies such as BMW, Mercedes, and Siemens produce goods that set the standard for quality.
The quality of Chinese goods may be influenced by the following:
Workers who are uneducated or may not be familiar with the products they are producing.
Awards and financial incentives given to Chinese firms who improve the quality of their products.
“Guanxi” or influence, meaning the impact of personal relationships and bribery in Chinese business.
