Problem Set 3 Flashcards
What are the seven basic tools of quality? Who developed these tools?
Kaoru Ishikawa identified seven tools that when used together, provide a path to continuing quality improvement.
What are the three basic rules for constructing Pareto charts?
Information must be selected based on types or classifications of defects that occur as a result of a process. An example of this might be the different types of
defects that occur in a semiconductor
Data must be collected and classified into categories.
A histogram or frequency chart is constructed showing the number of occurrences.
A Pareto chart enables you to isolate and focus on the 20% of failures that cause 80% of
the problems
What is the purpose of a cause-and-effect (Ishikawa) diagram?
The Ishikawa cause and effect diagram is a good tool to
help move to lower levels of abstraction in solving problems
The principle behind this is that for a problem to be solved, the focus must be placed on the problems, not the symptoms
What is the purpose of a process decision program chart?[On Cheat Sheet]
A process decision program chart is used to help brainstorm possible contingencies or
problems associated with the implementation of some program or improvement.
Which is true of process mapping?[On cheat sheet]
it is helpful to chart processes from the customer’s viewpoint as well as the worker’s viewpoint
