Problem Set 1 Flashcards
Describe the three spheres of quality?
Quality control - based on scientific method which includes analysis, relation, and generalization.
Quality assurance - refers to work that guarantees the quality of a product or service. these activities are design-related.
Quality management - tie the control and assurance activities. They support that quality is the responsibility of all employees and all levels of management that’s why they are involved in management too.
communication between these spheres are key because the activities overlap
Should a firm consider the law of diminishing marginal returns when striving to improve quality?
If management decides to spend extra on quality, quality can still improve but at a lower return rate. However resources are limited and whatever reduces financial risk and produces better financial returns is usually the desired choice.
Which is true of perspectives on quality?
Understanding that different definitions and dimensions of quality exist allows
measures to be taken to provide a good basis for communication and planning.
“Tolerance” in conformance refers to
b. allowable variations from product design specifications.
Three marketing professors from Texas A and M University, Parasuraman, Zeithamel,
and Berry, published a widely-recognized set of service quality dimensions that include
which of the following?
Tangibles
Which is true about “supply chains” and “supply chain management?”
Supply chain management has become important because of quality improvement
and cost savings opportunities.
A company is experiencing a reliability concern with shipping. In a supply chain,
shipping and logistics are:
downstream activities, and the concern requires investigation into handling,
packaging, and/or transportation
Concurrent engineering refers to
A system wherein product design, development, and evaluation activities can
occur at the same time
A focus on perceived quality of products most closely aligns with the
marketing perspective
