Quiz 10 Flashcards
Performance audits
can be led by the president of the company in search of quality improvement.
include audits of a supplier’s business, conducted by the firm purchasing the supplies.
can be performed by external consultants hired by the firm to help identify areas to be addressed in future quality plans.
[Audits that compare current practices against structural measures are termed:]
qualitative audits.
Which is true of Six Sigma belts?
Green belts can be involved in critical projects, less-critical projects, or be among many workers who receive required training.
Yellow belts refer to workers who are familiar with basic Six Sigma improvement processes.
Using master black belts to train potential black belts can reduce an organization’s costs.
[The DMAIC process in Six Sigma improvement cycle is:]
Define, measure (process), analyze, improve (process), and control (performance).
When using a process map as part of a Six Sigma study, the goal of the map is to identify
non-value-added activities.
[Lean principles and techniques include the following except:]
RUMBA and project risk assessment.
When defining the business case for a Six Sigma project, which is a question that should be asked?
Attainable?
[Which of the following steps is performed in the Six Sigma analyze phase?]
Identify independent variables (Xs).
Wastes in processes have causes and consequences. Which of the following is a potential cause of waste and potential consequence of that waste?
Setup - Drive for economies of scale cause increases in inventory and storage costs.
Movement - Poorly designed work areas cause interruptions in the flow of products through the system and increase risk of injury.
Waiting - Shortages in supply chains cause decreases in workflow and delays in delivery.
Value Stream Mapping (VSM) maps the flow of products or services through the system. Which is true of VSM? VSM
often shows cycle times for tasks at each stage of process.
