Quiz 1 Policies Flashcards
Injured on the Job
Report immediately to supervisor or risk denial, loss, or modification of workers comp benefits
Personal Phone Calls
Last less than 60 sec on floor, or ask the supervisor for permission to leave the floor and take the phone call on personal cell or kitchen phone
Difference between SWITCHING and TRADING shifts
SWITCHING occurs when employees switch shifts during the same 40 work week
TRADING occurs by trading shifts within a 60 day time frame
How often are trainees evaluated?
Every day
How often are regular employees evaluated?
Twice a year
What is the purpose of reserve and draft days?
Ensures ECC is staffed to minimum requirements 24/7, covering vacancies, disasters, and emergencies
Disseminating Criminal Background Info
$10,000 fine/termination
Getting Another Job
Fill out Off Duty Employment Form and have assistant director approve and sign
If you’re having problems (life, family, stress, etc)….
Use Employee Assistance Program offered by the county
Releasing Medical Info
Only release medical info over the phone to workers directly related to the call for service. Can only release transport info to family members
PERK
Physical Evidence Recovery Kit = evidence technician picks them up from hospital, patrol officer would pick it up if he’s unavailable. Anonymous kits go to the state lab
Language Line
Enter 6 digit client ID, select language, then enter 9 + unit number. 1=Spanish, 2=Other, 3=Unknown
When to keep client on phone
When a crime is in progress (robbery, serious domestic), if victim’s safety is enhanced by continual contact, or when offense is in progress and apprehension of suspect is made possible by contact w/ caller while obtaining the latest info and passing it on to responding units
Priority 1
Calls have a life, limb, or property threatening situation
Priority 2
Potential to become threatening to life, limb, or property
Priority 3
Calls have no threat and/or have a large time lapse since crime occurred
Priority Modifiers
IP = in progress; JO = just occurred; Investigate or Attempt
Aware Alarm
Pendant Alarms (monitored by ADT) for victims of domestic violence that have met criteria for severity and potential of a violent situation as determined by the court
TDD Message Sending
Dbl click or use F key for messaging, GA = Go Ahead, SK = Stop Key (end of convo)
Who handles calls for citizens wanting to do a controlled burn?
Fire and Life Safety
Who handles requests for legal advice?
Police Service Desk
When does police assist citizens recover belongings?
Respond if there is a threat of violence and a need to retrieve immediate emergency items (medication, work clothes) and caller cannot return at a time when the aggressor will definitely not be a the residence. Must ensure caller is not a third person and/or barred from the property (evicted). Must verify whether there are protective orders against either party
When can you give out the business number for a fire station?
When you’ve ensured that the person calling doesn’t have an emergency (ex: wants to drop off cookies)
When is it ok for an ECO to accept gifts or donations?
Never
Minimum amount of time before a person call out sick
1.5 hrs
When can you request PTO?
60 days before or less
