Quiz 1 Policies

Question 0

Injured on the Job

Answer 0

Report immediately to supervisor or risk denial, loss, or modification of workers comp benefits

Question 1

Personal Phone Calls

Answer 1

Last less than 60 sec on floor, or ask the supervisor for permission to leave the floor and take the phone call on personal cell or kitchen phone

Question 2

Difference between SWITCHING and TRADING shifts

Answer 2

SWITCHING occurs when employees switch shifts during the same 40 work week
TRADING occurs by trading shifts within a 60 day time frame

Question 3

How often are trainees evaluated?

Answer 3

Every day

Question 4

How often are regular employees evaluated?

Answer 4

Twice a year

Question 5

What is the purpose of reserve and draft days?

Answer 5

Ensures ECC is staffed to minimum requirements 24/7, covering vacancies, disasters, and emergencies

Question 6

Disseminating Criminal Background Info

Answer 6

$10,000 fine/termination

Question 7

Getting Another Job

Answer 7

Fill out Off Duty Employment Form and have assistant director approve and sign

Question 8

If you’re having problems (life, family, stress, etc)….

Answer 8

Use Employee Assistance Program offered by the county

Question 9

Releasing Medical Info

Answer 9

Only release medical info over the phone to workers directly related to the call for service. Can only release transport info to family members

Question 10

PERK

Answer 10

Physical Evidence Recovery Kit = evidence technician picks them up from hospital, patrol officer would pick it up if he’s unavailable. Anonymous kits go to the state lab

Question 11

Language Line

Answer 11

Enter 6 digit client ID, select language, then enter 9 + unit number. 1=Spanish, 2=Other, 3=Unknown

Question 12

When to keep client on phone

Answer 12

When a crime is in progress (robbery, serious domestic), if victim’s safety is enhanced by continual contact, or when offense is in progress and apprehension of suspect is made possible by contact w/ caller while obtaining the latest info and passing it on to responding units

Question 13

Priority 1

Answer 13

Calls have a life, limb, or property threatening situation

Question 14

Priority 2

Answer 14

Potential to become threatening to life, limb, or property

Question 15

Priority 3

Answer 15

Calls have no threat and/or have a large time lapse since crime occurred

Question 16

Priority Modifiers

Answer 16

IP = in progress; JO = just occurred; Investigate or Attempt

Question 17

Aware Alarm

Answer 17

Pendant Alarms (monitored by ADT) for victims of domestic violence that have met criteria for severity and potential of a violent situation as determined by the court

Question 18

TDD Message Sending

Answer 18

Dbl click or use F key for messaging, GA = Go Ahead, SK = Stop Key (end of convo)

Question 19

Who handles calls for citizens wanting to do a controlled burn?

Answer 19

Fire and Life Safety

Question 20

Who handles requests for legal advice?

Answer 20

Police Service Desk

Question 21

When does police assist citizens recover belongings?

Answer 21

Respond if there is a threat of violence and a need to retrieve immediate emergency items (medication, work clothes) and caller cannot return at a time when the aggressor will definitely not be a the residence. Must ensure caller is not a third person and/or barred from the property (evicted). Must verify whether there are protective orders against either party

Question 22

When can you give out the business number for a fire station?

Answer 22

When you’ve ensured that the person calling doesn’t have an emergency (ex: wants to drop off cookies)

Question 23

When is it ok for an ECO to accept gifts or donations?

Answer 23

Never

Question 24

Minimum amount of time before a person call out sick

Answer 24

1.5 hrs

Question 25

When can you request PTO?

Answer 25

60 days before or less