Quiz 1

Question 1

You are checking a system that has failed and determine that it was a damaged power supply wire running to the motherboard. How should you handle this situation?

Answer 1

A PSU is a FRU (field replaceable unit) so replace the PSU

Question 2

What device can keep a computer running during a brownout?

Answer 2

A UPS (uninterruptible power supply)

Question 3

A problem is resolved when what final step occurs?

Answer 3

The technician and the user agree that the problem has been resolved

Question 4

When talking with an employee, you notice that he is illegally downloading music on a company computer. What should you do about this?

Answer 4

Advise your supervisor

Question 5

You are working at a customer site and you get a personal phone call. What should you do?

Answer 5

Ignore the phone call and let it go to voicemail

Question 6

What grade fire extinguisher would you use if your computer caught on fire?

Answer 6

C-rated extinguisher

Question 7

What basic tool is used to minimize the chances of ESD during normal computer maintenance?

Answer 7

Wrist strap

Question 8

Describe proper lifting technique for lifting a PC from the floor to a workbench:

Answer 8

With knees bent, lift with your legs, arms, and shoulders

Question 9

An important thing to remember when helping an angry customer is what?

Answer 9

Remain calm and do not make situations personal

Question 10

What is NOT recommended when explaining a repair process to a customer?

Answer 10

Using industry jargon or acronyms

Question 11

How can you best protect electrical equipment from power surges?

Answer 11

Use a surge protector or UPS

Question 12

What two options could you pick from if a customer asks for the personal cell phone number of another technician at your company?

Answer 12

• Offer to relay the information and have the other technician call the customer
• Call the other technician to see if he wants his number released

Question 13

What should you do after you finish repairing a PC?

Answer 13

Verify everything is working and fill out the paper work

Question 14

What should you immediately do if you turn on a PC and smell smoke or a burning odor?

Answer 14

Unplug the computer

Question 15

Why is it not a good idea to throw used button batteries in the trash?

Answer 15

Because they contain hazardous waste

Question 16

What is a good strategy to follow if a conflict arises between you and your customer?

Answer 16

Stay professional and allow them to talk

Question 17

A customer experiences a server crash and is upset. How do you handle this scenario?

Answer 17

Stay calm and do the job as efficiently as possible

Question 18

While you are working on a computer in a customer’s house, he informs you he needs to leave and his 8 year old son can help you if needed. What do you do?

Answer 18

Tell the customer that an adult must be home while you work

Question 19

A customer reports an optical drive in his PC is no longer responding. What question should you ask first?

Answer 19

What has changed since the optical drive worked properly?

Question 20

If your computer is in a dirty, dusty environment, what tool can be used periodically to prevent overheating?

Answer 20

Compressed air

Question 21

Name two ways to reduce the chance of ESD

Answer 21

• Raise the humidity

- Use an anti static mat

Question 22

List the troubleshooting theory in order:

Answer 22

1. Identify the problem
2. Establish a theory
3. Test the theory
4. Establish a plan of action
5. Verify full system functionality
6. Document findings, actions, and outcomes

Question 23

What port enables a modern PC to connect to a network?

Answer 23

RJ-45

Question 24

Which ports can handle a connection from a monitor?

Answer 24

VGA, DVI, HDMI, Display Port

Question 25

What is a magnetic field interfering with electronics called?

Answer 25

EMI, Electromagnetic interference