Quiz 1 Flashcards
You are checking a system that has failed and determine that it was a damaged power supply wire running to the motherboard. How should you handle this situation?
A PSU is a FRU (field replaceable unit) so replace the PSU
What device can keep a computer running during a brownout?
A UPS (uninterruptible power supply)
A problem is resolved when what final step occurs?
The technician and the user agree that the problem has been resolved
When talking with an employee, you notice that he is illegally downloading music on a company computer. What should you do about this?
Advise your supervisor
You are working at a customer site and you get a personal phone call. What should you do?
Ignore the phone call and let it go to voicemail
What grade fire extinguisher would you use if your computer caught on fire?
C-rated extinguisher
What basic tool is used to minimize the chances of ESD during normal computer maintenance?
Wrist strap
Describe proper lifting technique for lifting a PC from the floor to a workbench:
With knees bent, lift with your legs, arms, and shoulders
An important thing to remember when helping an angry customer is what?
Remain calm and do not make situations personal
What is NOT recommended when explaining a repair process to a customer?
Using industry jargon or acronyms
How can you best protect electrical equipment from power surges?
Use a surge protector or UPS
What two options could you pick from if a customer asks for the personal cell phone number of another technician at your company?
- Offer to relay the information and have the other technician call the customer
- Call the other technician to see if he wants his number released
What should you do after you finish repairing a PC?
Verify everything is working and fill out the paper work
What should you immediately do if you turn on a PC and smell smoke or a burning odor?
Unplug the computer
Why is it not a good idea to throw used button batteries in the trash?
Because they contain hazardous waste
What is a good strategy to follow if a conflict arises between you and your customer?
Stay professional and allow them to talk
A customer experiences a server crash and is upset. How do you handle this scenario?
Stay calm and do the job as efficiently as possible
While you are working on a computer in a customer’s house, he informs you he needs to leave and his 8 year old son can help you if needed. What do you do?
Tell the customer that an adult must be home while you work
A customer reports an optical drive in his PC is no longer responding. What question should you ask first?
What has changed since the optical drive worked properly?
If your computer is in a dirty, dusty environment, what tool can be used periodically to prevent overheating?
Compressed air
Name two ways to reduce the chance of ESD
- Raise the humidity
- Use an anti static mat
List the troubleshooting theory in order:
- Identify the problem
- Establish a theory
- Test the theory
- Establish a plan of action
- Verify full system functionality
- Document findings, actions, and outcomes
What port enables a modern PC to connect to a network?
RJ-45
Which ports can handle a connection from a monitor?
VGA, DVI, HDMI, Display Port
