Midterm Flashcards
1
Q
What feature allows you to press a power button and have multiple results such as system booting, hibernation, and resume from hibernation?
A
Soft power
2
Q
What socket is required for an AMD Phenom II?
A
AM3
3
Q
What is the command-line command used for killing a task?
A
taskkill
4
Q
When picking a power supply, what must be chosen properly to support all connected devices?
A
Wattage
5
Q
Windows 7 Ultimate can upgrade to what version of Windows 8?
A
Windows 8 Pro
6
Q
Tool used in Windows 8/8.1 to determine if your system can handle upgrading to a new version of Windows
A
Windows Upgrade Assistant
7
Q
Tool used in Windows Vista / 7 to determine if your system can handle upgrading to a new version of Windows
A
Windows Upgrade Advisor
8
Q
Built in, very high speed RAM found in CPUs
A
SRAM
9
Q
What do you need to make sure you have if you want to install Microsoft Word onto 20 new computers?
A
Enough licenses to install 20 copies of Microsoft Word
10
Q
What Windows utility is responsible for finding, downloading, and installing Windows service packs?
A
Windows Update
11
Q
What tool is capable of shrinking volumes and converting basic disks to dynamic disks?
A
Disk Management
12
Q
If you can’t understand a customer, what should you do?
A
Apologize and find another person who can help translate the issue
13
Q
FM1
A
A
14
Q
LGA 1155 & LGA 1156
A
i3/i5/i7
15
Q
LGA 775
A
Core 2 Duo
16
Q
AM3+
A
FX
17
Q
940, AM2, AM2+, AM3, F
A
Opteron
18
Q
LGA 775, LGA 1155, LGA 1156, LGA 1336
A
Xeon
19
Q
Windows 7 uses _____ to enable transparency and flip 3D
A
Aero
20
Q
What are the two most common PC cooling components?
A
- Fans
- Heat sinks
21
Q
What kind of fire extinguisher should you use for computer equipment?
A
Class C
22
Q
What allows you to load identical images onto a series of Mac OS computers
A
NetBoot
23
Q
RAID 0
A
- Two drives minimum
- Striping
- 0 functional failures
24
Q
RAID 5
A
- Three drives minimum
- Striping with parity
- 1 functional failure
25
RAID 10
- Four drives minimum
- Mirrored striping
- 2 functional failures
26
What is used to store data and programs for repeated use and does not lose data when power is removed?
Hard drive
27
What is the first step in the troubleshooting process?
Identify the problem
28
What interface allows audio to be sent over the same cabling as video?
HDMI
29
What expansion slot is preferred today for high performance graphics adapters?
PCIe
30
What feature introduced in Windows 7 allows files and folders to be grouped logically and appear as if they are in the same location?
Libraries
31
Pressing Ctrl-Shift-Esc will open the ______
Task Manager
32
What is the flow of static charge from a person to a PC?
ESD (Electrostatic discharge)
33
Administrators
Have all power over a system
34
Guests
Can log into a system without having an account
35
Users
Cannot edit the registry or access critical system files
36
Power Users
Can not install new devices or access other users' files or folders
37
A customer is upset after being transferred from one queue to another. What do you do?
Try to solve the problem without putting the customer on hold or transferring him
38
The most common bus on computers today is the ______ and its derivatives
PCI
39
What command can be used to change the owner of a file in Linux?
chown
40
If you complete a job and find the user is gone, what do you do?
Leave a note detailing what was done and how to contact you
41
What linux command line tool can be used to check and repair disks?
fsck
42
What memory chips would you find on a stick of PC3-12800
DDR3-1600
43
Mice that use the PS/2 port are usually associated with this color _____
Green
44
What tool allows Windows to run Disk Defragmenter at regular scheduled intervals?
Task Scheduler
45
Which of the following does not apply to SSDs:
- External attachment
- Storage capacity
- Access time
- RPM
RPM
46
_______ is the newer firmware standard set to replace _______
UEFI, BIOS
47
What utility enables editing of the registry?
Registry Editor
48
The _____ is the partition from which the OS boots
Active
49
When might you want to use a KVM switch?
If you have several servers or workstations that don't need individual external peripherals
50
This device uses physical traits of the user to authenticate their access into a secure system
Bio-metric device
51
This system just needs to run Windows and desktop applications
Thick client
52
The _____ uses a portion of the hard drive as an extension of your physical RAM
page file
53
If a RAID 0 array fails, what happens to the data?
-All the data is lost
54
What are two characteristics of an MRB drive?
- Maximum partition size of 2.2 TB
| - Cannot span partitions across multiple drives
55
What edition of Windows Vista can be upgraded to Windows 7 Professional?
Windows Vista Business
56
What feature allows you to use free space on a removable drive to speed up your system?
ReadyBoost
57
This power connector has 4 pins
ATX12V P4 Power connector
58
This file system is a proprietary one created by Microsoft for use with large flash drives
exFAT
59
DVD-5 SS/SL
4.37 GB
60
DVD-9 SS/DL
7.95 GB
61
Blu-ray (SL)
25 GB
62
CR-R
700 MB
63
DVD-18 (DS/DL)
15.90 GB
64
DVD-10 (SD/SL)
8.74 GB
65
Once you have successfully completed a repair, you must _____ with the user that everything is working correctly
Verify
66
If you scheduled an appointment with a customer but are running late, what should you do?
Call the customer and inform them of the situation
67
What are two methods to reduce the chance of ESD?
- Anti static wrist strap
- Raise the humidity
- Use an anti-static bag
68
A _____ is a specific piece of software written to instruct the OS on how to access a piece of hardware
Driver
69
_____ is a memory hardware feature that enables a computer to know what memory is present, and what timings to use
SPD
70
Why does a virtualization workstation need as many CPU cores as possible?
Each virtual machine makes use of actual CPU resources for processing instructions and data
71
1394 a and 1394 b are also known as:
FireWire 400 and FireWire 800
72
The built in diagnostic program in BIOS is called
POST
73
FireWire supports daisy chaining a maximum of how many devices?
63
74
What utility will show Security and Maintenance tasks that need to be completed?
Action Center
75
What packaging is used for DDR SDRAM memory?
184-pin DIMM
76
A _____ is a combination of fixes while a _____ is a fix for a single problem with the OS
service pack, patch
77
What two things should you do if you find prohibited material on a user's laptop?
- Preserve the prohibited material
| - Report the material through the proper channels
78
What are three solid state form factors?
1.8, 2.5, 3.5 inches
79
This contains information about a chemical solvent's emergency cleaning and handling procedures
MSDS (Material safety data sheet)
80
You arrive at a failed server room and the VP is pacing around nervously. What do you do?
Inform the VP that you are trained to handle this kind of situation and will let him know what needs to be done as soon as possible
81
Windows Vista, 7, 8, and 8.1 require a minimum ______ processor
1 GHz
82
Windows 8.1 32 bit requires at least ______ RAM
1 GB
83
Vista Home Basic requires at least ______ free hard disk space
15 GB
84
What is the default UAC setting for Windows 7?
Notify me only when programs try to make changes to my computer
85
What media type offers the greatest storage capacity and near perfect audio and video quality?
BD-Media
86
How many pins does a SATA power connector have?
15
87
What motherboard form factor dominates the PC market?
ATX
88
How do you access command prompt in Windows 7?
Start | CMD | enter key
89
Windows Vista and 7 backup utility:
Backup and restore
90
Ubuntu Linux backup utility:
Deja Dup (backups)
91
Mac OS X backup utility:
Time Machine
92
Windows 8 and 8.1 backup utility:
File History
93
What does Windows require after installing the OS to help curb software piracy?
Activation
94
Connecting a series of devices together is also known as
Daisy chaining
95
What is the minimum recommended memory for a 32 bit installation of Windows 7?
1 GB
96
Which of the following will result in a POST beep?
- Hard drive crash
- Corrupt OS
- Video card not seated properly
- System overheating
-Video card not seated properly
97
The _____ was installed to the desktop by default only in Windows Vista
Sidebar
98
What's an example of a bio-metric device?
- Fingerprint scanner
| - Retinal scanner
99
What system would not benefit from video enhancement?
- HTPC
- A/V editing
- Gaming PC
- CAD workstation
- Home server PC
-Home server PC
100
What are good procedures to follow when moving equipment from one floor to another?
- Ensure there are no safety hazards in your path
| - Use a cart for heavy equipment
101
What motherboard form factor features the smallest size and lowest power consumption?
- ATX
- Micro ATX
- ITX
ITX
102
What are the numbers of pins that can be found on DIMM modules used in desktop systems?
184, 240
103
If you boot a PC and hear a rhythmic ticking sound, what is most likely the source?
The hard drive
104
What socket technology is used for ease of insertion of modern CPUs?
ZIF
105
In Mac OS X you access updates from the _____ pane in ______
App Store, System Preferences
106
What computer component contains all the circuitry necessary for other components or devices to communicate with one another?
Motherboard
107
What edition of Windows 7 CANNOT create homegroups?
Windows 7 Starter
