Midterm Flashcards
What feature allows you to press a power button and have multiple results such as system booting, hibernation, and resume from hibernation?
Soft power
What socket is required for an AMD Phenom II?
AM3
What is the command-line command used for killing a task?
taskkill
When picking a power supply, what must be chosen properly to support all connected devices?
Wattage
Windows 7 Ultimate can upgrade to what version of Windows 8?
Windows 8 Pro
Tool used in Windows 8/8.1 to determine if your system can handle upgrading to a new version of Windows
Windows Upgrade Assistant
Tool used in Windows Vista / 7 to determine if your system can handle upgrading to a new version of Windows
Windows Upgrade Advisor
Built in, very high speed RAM found in CPUs
SRAM
What do you need to make sure you have if you want to install Microsoft Word onto 20 new computers?
Enough licenses to install 20 copies of Microsoft Word
What Windows utility is responsible for finding, downloading, and installing Windows service packs?
Windows Update
What tool is capable of shrinking volumes and converting basic disks to dynamic disks?
Disk Management
If you can’t understand a customer, what should you do?
Apologize and find another person who can help translate the issue
FM1
A
LGA 1155 & LGA 1156
i3/i5/i7
LGA 775
Core 2 Duo
AM3+
FX
940, AM2, AM2+, AM3, F
Opteron
LGA 775, LGA 1155, LGA 1156, LGA 1336
Xeon
Windows 7 uses _____ to enable transparency and flip 3D
Aero
What are the two most common PC cooling components?
- Fans
- Heat sinks
What kind of fire extinguisher should you use for computer equipment?
Class C
What allows you to load identical images onto a series of Mac OS computers
NetBoot
RAID 0
- Two drives minimum
- Striping
- 0 functional failures
RAID 5
- Three drives minimum
- Striping with parity
- 1 functional failure
RAID 10
- Four drives minimum
- Mirrored striping
- 2 functional failures
What is used to store data and programs for repeated use and does not lose data when power is removed?
Hard drive
What is the first step in the troubleshooting process?
Identify the problem
What interface allows audio to be sent over the same cabling as video?
HDMI
What expansion slot is preferred today for high performance graphics adapters?
PCIe
What feature introduced in Windows 7 allows files and folders to be grouped logically and appear as if they are in the same location?
Libraries
Pressing Ctrl-Shift-Esc will open the ______
Task Manager
What is the flow of static charge from a person to a PC?
ESD (Electrostatic discharge)
Administrators
Have all power over a system
Guests
Can log into a system without having an account
Users
Cannot edit the registry or access critical system files
Power Users
Can not install new devices or access other users’ files or folders
A customer is upset after being transferred from one queue to another. What do you do?
Try to solve the problem without putting the customer on hold or transferring him
The most common bus on computers today is the ______ and its derivatives
PCI
What command can be used to change the owner of a file in Linux?
chown
If you complete a job and find the user is gone, what do you do?
Leave a note detailing what was done and how to contact you
What linux command line tool can be used to check and repair disks?
fsck
What memory chips would you find on a stick of PC3-12800
DDR3-1600
Mice that use the PS/2 port are usually associated with this color _____
Green
What tool allows Windows to run Disk Defragmenter at regular scheduled intervals?
Task Scheduler
Which of the following does not apply to SSDs:
- External attachment
- Storage capacity
- Access time
- RPM
RPM
_______ is the newer firmware standard set to replace _______
UEFI, BIOS
What utility enables editing of the registry?
Registry Editor
The _____ is the partition from which the OS boots
Active
When might you want to use a KVM switch?
If you have several servers or workstations that don’t need individual external peripherals
This device uses physical traits of the user to authenticate their access into a secure system
Bio-metric device
This system just needs to run Windows and desktop applications
Thick client
The _____ uses a portion of the hard drive as an extension of your physical RAM
page file
If a RAID 0 array fails, what happens to the data?
-All the data is lost
What are two characteristics of an MRB drive?
- Maximum partition size of 2.2 TB
- Cannot span partitions across multiple drives
What edition of Windows Vista can be upgraded to Windows 7 Professional?
Windows Vista Business
What feature allows you to use free space on a removable drive to speed up your system?
ReadyBoost
This power connector has 4 pins
ATX12V P4 Power connector
This file system is a proprietary one created by Microsoft for use with large flash drives
exFAT
DVD-5 SS/SL
4.37 GB
DVD-9 SS/DL
7.95 GB
Blu-ray (SL)
25 GB
CR-R
700 MB
DVD-18 (DS/DL)
15.90 GB
DVD-10 (SD/SL)
8.74 GB
Once you have successfully completed a repair, you must _____ with the user that everything is working correctly
Verify
If you scheduled an appointment with a customer but are running late, what should you do?
Call the customer and inform them of the situation
What are two methods to reduce the chance of ESD?
- Anti static wrist strap
- Raise the humidity
- Use an anti-static bag
A _____ is a specific piece of software written to instruct the OS on how to access a piece of hardware
Driver
_____ is a memory hardware feature that enables a computer to know what memory is present, and what timings to use
SPD
Why does a virtualization workstation need as many CPU cores as possible?
Each virtual machine makes use of actual CPU resources for processing instructions and data
1394 a and 1394 b are also known as:
FireWire 400 and FireWire 800
The built in diagnostic program in BIOS is called
POST
FireWire supports daisy chaining a maximum of how many devices?
63
What utility will show Security and Maintenance tasks that need to be completed?
Action Center
What packaging is used for DDR SDRAM memory?
184-pin DIMM
A _____ is a combination of fixes while a _____ is a fix for a single problem with the OS
service pack, patch
What two things should you do if you find prohibited material on a user’s laptop?
- Preserve the prohibited material
- Report the material through the proper channels
What are three solid state form factors?
1.8, 2.5, 3.5 inches
This contains information about a chemical solvent’s emergency cleaning and handling procedures
MSDS (Material safety data sheet)
You arrive at a failed server room and the VP is pacing around nervously. What do you do?
Inform the VP that you are trained to handle this kind of situation and will let him know what needs to be done as soon as possible
Windows Vista, 7, 8, and 8.1 require a minimum ______ processor
1 GHz
Windows 8.1 32 bit requires at least ______ RAM
1 GB
Vista Home Basic requires at least ______ free hard disk space
15 GB
What is the default UAC setting for Windows 7?
Notify me only when programs try to make changes to my computer
What media type offers the greatest storage capacity and near perfect audio and video quality?
BD-Media
How many pins does a SATA power connector have?
15
What motherboard form factor dominates the PC market?
ATX
How do you access command prompt in Windows 7?
Start | CMD | enter key
Windows Vista and 7 backup utility:
Backup and restore
Ubuntu Linux backup utility:
Deja Dup (backups)
Mac OS X backup utility:
Time Machine
Windows 8 and 8.1 backup utility:
File History
What does Windows require after installing the OS to help curb software piracy?
Activation
Connecting a series of devices together is also known as
Daisy chaining
What is the minimum recommended memory for a 32 bit installation of Windows 7?
1 GB
Which of the following will result in a POST beep?
- Hard drive crash
- Corrupt OS
- Video card not seated properly
- System overheating
-Video card not seated properly
The _____ was installed to the desktop by default only in Windows Vista
Sidebar
What’s an example of a bio-metric device?
- Fingerprint scanner
- Retinal scanner
What system would not benefit from video enhancement?
- HTPC
- A/V editing
- Gaming PC
- CAD workstation
- Home server PC
-Home server PC
What are good procedures to follow when moving equipment from one floor to another?
- Ensure there are no safety hazards in your path
- Use a cart for heavy equipment
What motherboard form factor features the smallest size and lowest power consumption?
- ATX
- Micro ATX
- ITX
ITX
What are the numbers of pins that can be found on DIMM modules used in desktop systems?
184, 240
If you boot a PC and hear a rhythmic ticking sound, what is most likely the source?
The hard drive
What socket technology is used for ease of insertion of modern CPUs?
ZIF
In Mac OS X you access updates from the _____ pane in ______
App Store, System Preferences
What computer component contains all the circuitry necessary for other components or devices to communicate with one another?
Motherboard
What edition of Windows 7 CANNOT create homegroups?
Windows 7 Starter