Midterm Flashcards

1
Q

What feature allows you to press a power button and have multiple results such as system booting, hibernation, and resume from hibernation?

A

Soft power

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What socket is required for an AMD Phenom II?

A

AM3

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What is the command-line command used for killing a task?

A

taskkill

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

When picking a power supply, what must be chosen properly to support all connected devices?

A

Wattage

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Windows 7 Ultimate can upgrade to what version of Windows 8?

A

Windows 8 Pro

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Tool used in Windows 8/8.1 to determine if your system can handle upgrading to a new version of Windows

A

Windows Upgrade Assistant

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Tool used in Windows Vista / 7 to determine if your system can handle upgrading to a new version of Windows

A

Windows Upgrade Advisor

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Built in, very high speed RAM found in CPUs

A

SRAM

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What do you need to make sure you have if you want to install Microsoft Word onto 20 new computers?

A

Enough licenses to install 20 copies of Microsoft Word

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What Windows utility is responsible for finding, downloading, and installing Windows service packs?

A

Windows Update

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What tool is capable of shrinking volumes and converting basic disks to dynamic disks?

A

Disk Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

If you can’t understand a customer, what should you do?

A

Apologize and find another person who can help translate the issue

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

FM1

A

A

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

LGA 1155 & LGA 1156

A

i3/i5/i7

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

LGA 775

A

Core 2 Duo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

AM3+

A

FX

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

940, AM2, AM2+, AM3, F

A

Opteron

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

LGA 775, LGA 1155, LGA 1156, LGA 1336

A

Xeon

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Windows 7 uses _____ to enable transparency and flip 3D

A

Aero

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

What are the two most common PC cooling components?

A
  • Fans

- Heat sinks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

What kind of fire extinguisher should you use for computer equipment?

A

Class C

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

What allows you to load identical images onto a series of Mac OS computers

A

NetBoot

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

RAID 0

A
  • Two drives minimum
  • Striping
  • 0 functional failures
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

RAID 5

A
  • Three drives minimum
  • Striping with parity
  • 1 functional failure
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

RAID 10

A
  • Four drives minimum
  • Mirrored striping
  • 2 functional failures
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
26
Q

What is used to store data and programs for repeated use and does not lose data when power is removed?

A

Hard drive

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
27
Q

What is the first step in the troubleshooting process?

A

Identify the problem

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
28
Q

What interface allows audio to be sent over the same cabling as video?

A

HDMI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
29
Q

What expansion slot is preferred today for high performance graphics adapters?

A

PCIe

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
30
Q

What feature introduced in Windows 7 allows files and folders to be grouped logically and appear as if they are in the same location?

A

Libraries

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
31
Q

Pressing Ctrl-Shift-Esc will open the ______

A

Task Manager

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
32
Q

What is the flow of static charge from a person to a PC?

A

ESD (Electrostatic discharge)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
33
Q

Administrators

A

Have all power over a system

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
34
Q

Guests

A

Can log into a system without having an account

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
35
Q

Users

A

Cannot edit the registry or access critical system files

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
36
Q

Power Users

A

Can not install new devices or access other users’ files or folders

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
37
Q

A customer is upset after being transferred from one queue to another. What do you do?

A

Try to solve the problem without putting the customer on hold or transferring him

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
38
Q

The most common bus on computers today is the ______ and its derivatives

A

PCI

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
39
Q

What command can be used to change the owner of a file in Linux?

A

chown

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
40
Q

If you complete a job and find the user is gone, what do you do?

A

Leave a note detailing what was done and how to contact you

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
41
Q

What linux command line tool can be used to check and repair disks?

A

fsck

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
42
Q

What memory chips would you find on a stick of PC3-12800

A

DDR3-1600

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
43
Q

Mice that use the PS/2 port are usually associated with this color _____

A

Green

44
Q

What tool allows Windows to run Disk Defragmenter at regular scheduled intervals?

A

Task Scheduler

45
Q

Which of the following does not apply to SSDs:

  • External attachment
  • Storage capacity
  • Access time
  • RPM
A

RPM

46
Q

_______ is the newer firmware standard set to replace _______

A

UEFI, BIOS

47
Q

What utility enables editing of the registry?

A

Registry Editor

48
Q

The _____ is the partition from which the OS boots

A

Active

49
Q

When might you want to use a KVM switch?

A

If you have several servers or workstations that don’t need individual external peripherals

50
Q

This device uses physical traits of the user to authenticate their access into a secure system

A

Bio-metric device

51
Q

This system just needs to run Windows and desktop applications

A

Thick client

52
Q

The _____ uses a portion of the hard drive as an extension of your physical RAM

A

page file

53
Q

If a RAID 0 array fails, what happens to the data?

A

-All the data is lost

54
Q

What are two characteristics of an MRB drive?

A
  • Maximum partition size of 2.2 TB

- Cannot span partitions across multiple drives

55
Q

What edition of Windows Vista can be upgraded to Windows 7 Professional?

A

Windows Vista Business

56
Q

What feature allows you to use free space on a removable drive to speed up your system?

A

ReadyBoost

57
Q

This power connector has 4 pins

A

ATX12V P4 Power connector

58
Q

This file system is a proprietary one created by Microsoft for use with large flash drives

A

exFAT

59
Q

DVD-5 SS/SL

A

4.37 GB

60
Q

DVD-9 SS/DL

A

7.95 GB

61
Q

Blu-ray (SL)

A

25 GB

62
Q

CR-R

A

700 MB

63
Q

DVD-18 (DS/DL)

A

15.90 GB

64
Q

DVD-10 (SD/SL)

A

8.74 GB

65
Q

Once you have successfully completed a repair, you must _____ with the user that everything is working correctly

A

Verify

66
Q

If you scheduled an appointment with a customer but are running late, what should you do?

A

Call the customer and inform them of the situation

67
Q

What are two methods to reduce the chance of ESD?

A
  • Anti static wrist strap
  • Raise the humidity
  • Use an anti-static bag
68
Q

A _____ is a specific piece of software written to instruct the OS on how to access a piece of hardware

A

Driver

69
Q

_____ is a memory hardware feature that enables a computer to know what memory is present, and what timings to use

A

SPD

70
Q

Why does a virtualization workstation need as many CPU cores as possible?

A

Each virtual machine makes use of actual CPU resources for processing instructions and data

71
Q

1394 a and 1394 b are also known as:

A

FireWire 400 and FireWire 800

72
Q

The built in diagnostic program in BIOS is called

A

POST

73
Q

FireWire supports daisy chaining a maximum of how many devices?

A

63

74
Q

What utility will show Security and Maintenance tasks that need to be completed?

A

Action Center

75
Q

What packaging is used for DDR SDRAM memory?

A

184-pin DIMM

76
Q

A _____ is a combination of fixes while a _____ is a fix for a single problem with the OS

A

service pack, patch

77
Q

What two things should you do if you find prohibited material on a user’s laptop?

A
  • Preserve the prohibited material

- Report the material through the proper channels

78
Q

What are three solid state form factors?

A

1.8, 2.5, 3.5 inches

79
Q

This contains information about a chemical solvent’s emergency cleaning and handling procedures

A

MSDS (Material safety data sheet)

80
Q

You arrive at a failed server room and the VP is pacing around nervously. What do you do?

A

Inform the VP that you are trained to handle this kind of situation and will let him know what needs to be done as soon as possible

81
Q

Windows Vista, 7, 8, and 8.1 require a minimum ______ processor

A

1 GHz

82
Q

Windows 8.1 32 bit requires at least ______ RAM

A

1 GB

83
Q

Vista Home Basic requires at least ______ free hard disk space

A

15 GB

84
Q

What is the default UAC setting for Windows 7?

A

Notify me only when programs try to make changes to my computer

85
Q

What media type offers the greatest storage capacity and near perfect audio and video quality?

A

BD-Media

86
Q

How many pins does a SATA power connector have?

A

15

87
Q

What motherboard form factor dominates the PC market?

A

ATX

88
Q

How do you access command prompt in Windows 7?

A

Start | CMD | enter key

89
Q

Windows Vista and 7 backup utility:

A

Backup and restore

90
Q

Ubuntu Linux backup utility:

A

Deja Dup (backups)

91
Q

Mac OS X backup utility:

A

Time Machine

92
Q

Windows 8 and 8.1 backup utility:

A

File History

93
Q

What does Windows require after installing the OS to help curb software piracy?

A

Activation

94
Q

Connecting a series of devices together is also known as

A

Daisy chaining

95
Q

What is the minimum recommended memory for a 32 bit installation of Windows 7?

A

1 GB

96
Q

Which of the following will result in a POST beep?

  • Hard drive crash
  • Corrupt OS
  • Video card not seated properly
  • System overheating
A

-Video card not seated properly

97
Q

The _____ was installed to the desktop by default only in Windows Vista

A

Sidebar

98
Q

What’s an example of a bio-metric device?

A
  • Fingerprint scanner

- Retinal scanner

99
Q

What system would not benefit from video enhancement?

  • HTPC
  • A/V editing
  • Gaming PC
  • CAD workstation
  • Home server PC
A

-Home server PC

100
Q

What are good procedures to follow when moving equipment from one floor to another?

A
  • Ensure there are no safety hazards in your path

- Use a cart for heavy equipment

101
Q

What motherboard form factor features the smallest size and lowest power consumption?

  • ATX
  • Micro ATX
  • ITX
A

ITX

102
Q

What are the numbers of pins that can be found on DIMM modules used in desktop systems?

A

184, 240

103
Q

If you boot a PC and hear a rhythmic ticking sound, what is most likely the source?

A

The hard drive

104
Q

What socket technology is used for ease of insertion of modern CPUs?

A

ZIF

105
Q

In Mac OS X you access updates from the _____ pane in ______

A

App Store, System Preferences

106
Q

What computer component contains all the circuitry necessary for other components or devices to communicate with one another?

A

Motherboard

107
Q

What edition of Windows 7 CANNOT create homegroups?

A

Windows 7 Starter