Final Exam Flashcards
The ____ partitioning scheme enables you to create more than four primary partitions without the need to use dynamic discs
GPT
GPT = GUID Partition table, this replaced the MBR which could only support partitions up to 2.2 TB
What does FTP stand for?
File Transfer Protocol
Port 21
What does RDP stand for?
Remote Desktop Protocol
Port 3389
What does HTTPS stand for?
Hyper Text Transfer Protocol Secure
Port 443
What does SMTP stand for?
Simple Mail Transfer Protocol
Outgoing email
(Port 25)
What does IMAP stand for?
Internet Message Access Protocol
Incoming email
(Port 143)
What does POP3 stand for?
Post Office Protocol 3
Incoming email, email is retrieved from a mail server
(Port 110)
Someone calls in about a dead PC. What is a good first question to begin troubleshooting?
a. Did the computer ever work?
b. When did it last work?
c. What do you mean when you say “dead”, what happens when you press the power button?
d. What did you do?
c. What do you mean when you say “dead”, what happens when you press the power button?
(Eliciting answers)
A ____ is a fix for a single problem with the OS, while a(n) ____ is a combination of fixes
Patch, service pack
The ____ uses a portion of the hard drive as an extension of your physical RAM
Page file
What switch can be used with the ping command to continuously send packets until you stop it with the break command?
-t
What type of attack involves changing the MAC address on your computer to match a sever, causing a router to adjust MAC address tables accordingly?
Address spoofing
To begin troubleshooting a computer problem, start by talking to the customer, allow them to explain fully, and ask follow up questions. This process is called _____
Eliciting answers
A magnetic field interfering with electronics is ____
EMI (Electromagnetic interference)
After plugging in a projector to a laptop, a user does not see a display. What would the most likely solution be?
Toggle the display output on the laptop using a function key
When troubleshooting a CPU, issues generally fall into which two categories?
- BSoD
- Overheating
What wireless technology is commonly used with mobile devices to pay for items by placing the phone near a reader?
NFC (Near field communication)
Which tool in certain Windows editions enables you to encrypt the contents of a drive, including the folders of users other than you?
BitLocker
What command is used to change file permissions in Linux?
chmod
What graphical program does Microsoft include with WIndows to partition and format a drive?
Disk Management
A logical drive must be created inside a(n) _____ partition
Extended
Windows 7 uses ____ to enable transparency and Flip 3D
Aero
Order the common troubleshooting steps for mobile devices from least damage to data and apps to worst case scenario:
- soft reset
- hard reset
- uninstall and reinstall ap
- close/force close running apps
- close/force close running apps
- soft reset
- uninstall and reinstall apps
- hard reset
What feature enhances a CPU’s efficiency and enables a single physical CPU to appear as two logical CPUs to the OS?
Hyper-Threading
The ______ MMF fiber connector looks like a F-type coax cable, it’s round and pointy
ST
The ___ MMF fiber connector is square shaped, but slightly bigger than the smallest type of MMF connector
SC (square connector)
The _____ MMF fiber connector is the smallest of the three types, and is square shaped
LC (little connector)
_____ maintains a controlled environment. They have strict control over what apps can be installed and reserve the right to refuse any app that doesn’t measure up. This is called a ____ system
Apple, closed source
_____ can be considered the opposite of Apple. Manufacturers can customize the OS as they see fit, and apps can be purchased through various app stores. This is called a(n) _____ system
Android, open source
What’s the best / most common way to protect against ESD when working in a computer?
Anti static wrist strap
- green | white
- green
- orange | white
- blue
- blue | white
- orange
- brown | white
- brown
T568A
- orange | white
- orange
- green | white
- blue
- blue | white
- green
- brown } white
- brown
T568B
If the computer appears dead with no beeps or screen responses, you can insert a ____ in an expansion slot to diagnose what’s wrong
POST card
Windows uses the _____ tool for migrating user files and settings quickly. If you need to migrate many users, the _____ is the tool
Windows easy transfer, USMT (User state migration tool)
What tool is used in Ubuntu Linux to perform full system backups?
backups
crazy right
The _____ enables you to scramble a file or folder, and thus hides the contents from anyone
EFS (encrypting file system)
What are the seven steps of the laser printing process?
1) processing
2) charging (primary corona, -500 to -1000 vdc)
3) exposing (laser)
4) developing
5) transferring (transfer corona, provides +100 vdc to paper)
6) fusing
7) cleaning
The ____ tool enables you to create a ____, a snapshot of your computer’s configuration at a specific point in time
System Restore, restore point
What error checking feature can be found in main memory, but is not capable of error correcting?
Parity
Which of the following are causes of continuous system reboot loops?
a. misconfigured OS
b. Overheating
c. Hardware failure
d. Corrupt OS
all of them
One of the easiest ways to protect your laptop from being stolen is to use a ____
cable lock
What wireless communication method has the shortest operational range?
NFC (near field communication)
After you release your existing IP address from the DHCP server, what command would you type to get a new IP configuration?
IPCONFIG /RENEW
You boot up your computer and see this message:
“Chassis intruded! Fatal Error…. System Halted.”
What does this mean?
Your computer case was opened
To test the basic TCP/IP functionality in your network card, which command should you use?
ping 127.0.0.1
Which of the following is true regarding mobile devices?
a. Uses SSD storage instead of HDD
b. Contains FRUs
c. Single audio jack
d. GPU and CPU are integrated
a, c, d
No mobile device contains a FRU (field replaceable unit)
What is the primary function of the SSID?
To identify a network and configure a wireless connection
What is the error checking utility used in MAC OS X?
Disk Utility
What is the error checking utility used in Microsoft Windows (3 of them)
- ScanDisk
- chkdsk
- Error-checking
What is the error checking utility used in Linux
fsck
What type of malware tries to look official and intimidate you into paying money to unencrypt your files?
Ransomware
To change which programs and services start with Windows Vista and 7, you would use the _____
System Configuration (msconfig)
A user has an IP address of 192.168.32.1 that’s been assigned by DHCP. NAT is disabled. They can’t connect to the internet. What do?
Enable NAT to translate their private address to a publicly routable address
What is the typical screen size for a phablet?
5”-7”
If you blocked port 443, what would you be unable to access?
HTTPS
Windows Vista Enterprise upgrades to
Windows 7 Enterprise
Windows Vista Home Basic upgrades to
Windows 7 Home Basic, Home Premium, and Ultimate
Windows Vista Home Premium upgrades to
Windows 7 Home Premium, and Ultimate
Windows Vista Business upgrades to
Windows 7 Professional, Enterprise, and Ultimate
Business ain’t got time for home I guess, boss versions only
Windows Vista Ultimate upgrades to
Windows 7 Ultimate
That’s it ?? Not so Ultimate I guess
The Windows 8 Interface, code named _____, works great for touch enabled devices
Metro UI
Which of the following are BIOS security features?
- WoL
- TPM
- PXE
- LoJack
- PoE
- TPM (Trusted platform module)
- LoJack
A MAC address is called what under ipconfig / all?
Physical Address
How would you make a directory called FRUIT under the current working directory?
mkdir FRUIT
An IP address of 169.254.75.10 is what kind of address?
APIA (Automatic private IP address)
On mobile devices, the term _____ describes restarting the devices, from within the OS or with hardware buttons
soft reset
On modern versions of Windows, the best file system to choose is _____
NTFS
What is the PC speed rating of DDR500?
PC4000
To find the PC speed rating of a stick of RAM, take the DDR speed and multiply it by ____
8
If you wish to only have one OS and keep the applications and configuration of the current system, you should do a(n) _____ of the new OS
Upgrade installation
Which form of malware is similar to a virus, but is self contained, and doesn’t need a host application to be transported?
worm
The newest and fastest expansion bus in use today, with full duplex speeds up to 16 GB/s on a x16 connection is _____
PCIe
168 pin
SDRAM
160 pin
SO-RIMM
68, 144, or 172 pin
Micro-DIMM
240 pin
DDR 2 DIMM and DDR3 DIMM
184 pin
RDRAM RIMM and DDR DIMM
72, 144, 200, or 204 pin
SO DIMM
Windows 7 Home Premium upgrades to
Windows 8 and 8 Pro
both homes are the same
Windows 7 Home Basic upgrades to
Windows 8 and 8 Pro
both homes are the same
Windows 7 Ultimate upgrades to
Windows 8 Pro
Again! Ultimate isn’t so… ultimate
Windows 7 Starter upgrades to
Windows 8 and 8 pro
same as homes, think starter home
Windows 7 Enterprise upgrades to
Windows 8 Enterprise
Windows 7 Professional upgrades to
Windows 8 Pro and 8 Enterprise
You can place an expansion card into a ____ when not in use to protect against ESD
Anti static bag
What recovery tools are included with Windows Vista / 7 WinRE?
- System Image Recovery
- System Restore
- Startup Repair
- Windows Memory Diagnostic
- Command Prompt
What tool is used in Mac OS to perform full system backups?
Time Machine
How would you ensure that only clients with the correct hardware addresses access your wireless router?
MAC filtering
What’s the worst thing that could happen if a mobile device overheats?
The battery could leak or explode
What mobile device screen technology uses no backlight?
OLED
Order these form factors from smallest to largest
- ATX
- Micro ATX
- Mini ITX
- Mini ITX
- Micro ATX
- ATX
When you test voltage with a multi-meter, what’s the max % the reading can vary?
10%
How many failures can RAID 0 withstand while remaining functional?
Assume minimum number of drives required to implement RAID level
0
How many failures can RAID 5 withstand while remaining functional?
Assume minimum number of drives required to implement RAID level
1
How many failures can RAID 10 withstand while remaining functional?
Assume minimum number of drives required to implement RAID level
up to 2
How many failures can RAID 1 withstand while remaining functional?
Assume minimum number of drives required to implement RAID level
1
Which utility enables you to add users and groups in Windows 7 Professional
Local Users and Groups
What are the steps for malware removal according to 900 guidelines?
1) Identify malware symptoms
2) Quarantine infected system
3) Disable system restore
4) Remediate infected system
5) Schedule scans and run updates
6) Enable system restore and create a new restore point
7) Educate end user
When working on a computer, you realize you will need to enter their password multiple times to keep working. The user can not stay by you to enter their password each time. What should you do?
Have the user change their password temporarily for you to use, then change it back when you are done
What type of server allows you to obtain IP configuration automatically on a network using the TCP/IP protocol?
DHCP server
To change which programs and services start with Windows 8,8.1, and 10, you would use ______
Task Manager
Finally, an OS for the common person!
A ______ is used to distinguish which part of the IP address identifies the network ID and which part of the address identifies the host ID
Subnet mask
A user is having difficulty printing to a network printer. Other users can print with no problem. What should you try first?
Print a test page from the user’s computer
What is tethering?
When a Wi-Fi device uses another device’s cellular connection to get on the Internet
The combination of a specific Northbridge and a specific _______ is collectively referred to as the ______
Southbridge, chipset
A fingerprint scanner is an example of what security factor?
Inherence (something you are)
What RAID level offers no redundancy or fault tolerance?
RAID 0
How do laptop hard drives typically differ from desktop hard drives?
The most common form factor for a laptop hard drive is about an inch smaller than that of a desktop hard drive (2.5 vs 3.5 inches)
What 802.11 standard matches the following?
100+ Mbps
300 feet+
2.4 and 5 GHz
802.11n
What 802.11 standard matches the following?
11 Mbps
300 feet
2.4 GHz
802.11b
Higher range, slow, 2.4 GHz standard
Same 2.4 band as g (b and g KIND of look similar)
What 802.11 standard matches the following?
1+ Gbps
300+ feet
5 GHz
802.11ac
Higher range, fast, 5GHz improvement of 802.11a
What 802.11 standard matches the following?
54 Mbps
150 feet
5 Ghz
802.11a
Low range, slow, 5GHz standard
What 802.11 standard matches the following?
54 Mbps
300 feet
2.4 Ghz
802.11g
Same 2.4 band as g (b and g KIND of look similar)
Essentially a slightly faster 802.11b
Windows Vista eventually removed these desktop features as they were a security vulnerability
Gadgets
Which tab in Internet Options can be used to control cookies and pop up windows?
Privacy tab
The _____ tool enables you to view and modify the Boot Configuration Data (BCD) files
bcdedit
What are some features of a gaming PC?
- Video card
- Advanced processor
- High end audio
- Cooling
A ______ is malware that takes advantage of very low level operating system functions to hide itself
Rootkit
A _______ is a network of infected computers under the control of a person or group
Botnet
The windows dir command and the linux ____ command shows the contents of the directory where the prompt is focused
ls
What are the System Configuration utility tabs?
- Tools
- General
- Services
- Startup
What device will connect multiple networks together and determine the best path for sending data?
Router
