Quality Managemnt

Question 1

Quality

Answer 1

Meet or exceed the requirements of customers

Question 2

Why is quality management important

Answer 2

Ethical consequences
Branding
Competitiveness
Costs

Question 3

Why is ethicality a part of why quality management is important

Answer 3

Providing customers with a certain standard of service

Question 4

What does costs have to do with importance of quality management

Answer 4

Quality management effects the costs. When business makes mistakes or makes bad products, the business has essentially wasted the resources and time of employees by making a product that is not fit for purpose of doesn’t mean satisfaction of customers. Poor quality costs the business money. Improve efficiency

Question 5

Price

Answer 5

Quality effects prices a company are able to charge. If quality is bad in organisation, more resources are needed to reach level of output and satisfaction, this will raise price so company will have to command a higher selling price to be able to cover costs. Can damage competitiveness

Question 6

Competitiveness

Answer 6

Helps business remain competitive. Better quality would satisfy customers. Bad quality would cause customers to go to competitors. Thus would damage sales volume and market share

Question 7

Techniques to ensure quality

Answer 7

Quality assurance
Quality control
Total quality ,management

Question 8

Quality assurance

Answer 8

Tries to prevent any defects

Question 9

Quality control

Answer 9

Spot defects and rooting them so bad quality products aren’t sent out for consumers

Question 10

Total quality management

Answer 10

Strives to produce products with zero defects. Make every employee in organisation be involved with the quality process which makes every employee accountable for the quality of the product they produce. More efficient way of controlling quality