Quality management- Knowledge area

Question 1

Quality mgmt definition

Answer 1

Plans, manages and controls the quality requirements for the project

Question 2

Quality versus grade

Answer 2

grade according to tech specs. Merc is a high grade compared to toyota. quality is a degree in which set of characteristics fulfill requirements. Poor quality is a problem, poor grade is not.

Question 3

Manage quality versus control quality

Answer 3

Manage quality- application of planned, systemic quality activities that assure that the project will meet requirements while incoporating organizations quality policies.

Question 4

Design for “X”

Answer 4

– Set of guidelines for design to optimize a certain aspect of a product
– Objective is to reduce costs, improve quality, improve performance and customer satisfaction

Question 5

Ishikawa diagrams

Answer 5

Cause and Effect diagram also known as Ishikawa Diagram (on the name of the founder) or Fish Bone Diagram as the diagram resembles a skeleton of a fish. As per the PMBOK® Guide Cause and Effect Diagram can be define as; A Demonstration technique that helps trace an undesirable effect back to the root cause

Question 6

Histogram

Answer 6

A histogram is a bar graph that illustrates the frequency of an event occurring using the height of the bar as an indicator.

Question 7

Pareto chart

Answer 7

It comes under tools and techniques.(Pareto chart is a ranked histogram.A Pareto chart is a special type of histogram that represents the Pareto philosophy (the 80/20 rule) through displaying the events by order of impact.

Question 8

Quality audit

Answer 8

graphically represent data and rank potential causes of defects (pareto chart uses 80/20 rule)

Question 9

Control charts

Answer 9

A control chart is a graphic display of process data over time and against established control limits, and that has a centerline that assists in detecting a trend of plotted values toward either control limit.

Question 10

“Run of 7”

Answer 10

Its a control chart

Question 11

Scatter diagrams

Answer 11

It comes under tools and techniques. graphs relationship between two variables

Question 12

Check sheets

Answer 12

the check sheet is one of the seven basic quality tools. used for capturing and categorizing observations.

Question 13

Checklists

Answer 13

the checklist is intended as a mistake-proofing aid when carrying out multi-step procedures, particularly during the auditing, checking and finishing of process outputs

Question 14

Retrospectives

Answer 14

the regular meeting of the project team. retrospective should take place after the completion of an iteration or sprint.

Question 15

UCL/LCL

Answer 15

Upper control limit in control chart/ Lower control limit in control chart

Question 16

USL/LSL

Answer 16

Upper Specification Limit (USL) and Lower Specification Limit (LSL). The Process Standard Deviation ( σ e s t ) (\sigma_{est}) (σest). This can be calculated directly from the individual data, or can be estimated by: σ e s t = R ˉ d 2 \sigma_{est} = \frac{\bar{R}}{d_2} σest=d2 Rˉ

Question 17

RCA-Root cause analysis

Answer 17

A technique used to identify the conditions that initiate the occurrence of an undesired activity or state. Once the root causes are identified, steps to eliminate them can be determined. The result of this technique can be summarized using Ishikawa Diagrams.

Question 18

Verified deliverables

Answer 18

Determine the correctness of the deliverables before

seeking approval via the Validate Scope process.