Quality Management and Continuous Improvement

Question 1

What is the purpose of a Quality Management System?

Answer 1

A fundamental part of successful safety management is through the mechanism of assurance supported by a robust Quality Management System (QMS).

Question 2

What three aspects does a Quality Management System help the RAF maintain?

Answer 2

Scope, resource, schedule

Question 3

State two roles within a Quality Management System?

Answer 3

Quality System Owner, Quality System Coordinator, Squadron Quality Assurance Coordinator, Audit Team Leader

Question 4

State two different types of Audit?

Answer 4

Self-Audit, Internal Quality Audit, External Quality Audit, Continual Improvement Sustainment Audit, Task Audit

Question 5

On which form is a Self-Audit documented?

Answer 5

F792 is the Self-Audit document

Question 6

What is the purpose of Continuous Improvement?

Answer 6

Continuous Improvement is an ongoing effort to improve products, services or processes. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

Question 7

What is the difference between Continuous Improvement and Continual Improvement?

Answer 7

Continual indicates duration that continues over a long period of time, but with intervals of interruption. Continuous improvement means that organisations are in a constant state of driving process improvements. This involves a focus on linear and incremental improvement within existing processes.

Question 8

What is the difference between a Quality Management System and Continuous improvement?

Answer 8

Quality Assurance (QA) measures compliance against certain necessary standards. Quality Improvement (QI) is a continuous improvement process. QA is required and normally focuses on individuals, while QI is a proactive approach to improve processes and systems.

Question 9

What does P.D.C.A stand for?

Answer 9

Plan
Do
Check
Act